Springside Rehabilitation and Skilled Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews
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What this means for your family
Springside is highly regarded for its physical therapy and memory care programs, making it a strong candidate for rehabilitation. However, because multiple families have noted inconsistent response times to call bells and occasional administrative hurdles, we recommend visiting during a weekend or evening shift to observe staffing levels firsthand.
Google Reviews
Google Reviews
50 reviews on Google“Springside Rehabilitation and Skilled Care Center receives high praise for its physical and occupational therapy departments, which many families credit for their loved ones' successful recoveries. However, the facility faces recurring criticism regarding staffing levels, with multiple reports of delayed responses to call bells and concerns about administrative follow-through on billing or personal property issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Responsive admissions and administrative team
Concerns
- Slow response times to call bells and patient needs (mentioned by 4 reviewers)
- Understaffing leading to overwhelmed employees (mentioned by 3 reviewers)
- Missing personal belongings or property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's 135-resident capacity, how do you manage call bell response times to ensure residents receive timely assistance?
- 2I noticed your team is active in responding to feedback online; how do you use that resident and family input to improve daily care experiences?
- 3With your strong focus on physical and occupational therapy, how are those sessions integrated into a resident's daily schedule?
- 4What specific protocols do you have in place to help residents keep track of their personal belongings and ensure their property remains secure?
- 5How does your leadership team support the nursing staff to ensure they feel well-equipped to provide attentive care throughout their shifts?
- 6In the event of a medical emergency, what is the process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy he received was great as he was walking with the help of a walker and speaking much more clearly not long after starting treatment.”
“The unit manager is the best, and so are all the members of her team. The place is clean, The food is good, And everyone has so much patience.”
“We understand that not everything is perfect and staffing levels are a challenge almost every day. That said we remain very grateful for all they do for her each and every day!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 20 deficiencies across multiple surveys, including complaints filed by families that led to federal investigations. The most problematic areas are medication management (with errors exceeding 5%), resident rights and dignity issues, and infection control problems. While most past deficiencies show correction dates, recent 2024 violations in medication services and infection control suggest ongoing challenges in these critical care areas.
Sep 29, 2025Routine2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 16, 2024Routine6
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 27, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jun 7, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 6, 2023Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Springside Rehabilitation and Skilled Care Center
for profit
Chain Affiliation
Banecare Management
8 facilities nationwide
Chain avg rating: 4.1/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Bane West Master LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit banecare.com
Medicare data downloads
Original nursing home datasets
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