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Nursing HomeMedicaid

Kimball Farms Nursing Care Center

Strong Medicare quality ratings; families often praise highly capable and caring nursing staff. Still worth an in-person visit.

40 Sunset Avenue, Lenox · Lenox, MA 0124074 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 6 Google reviews

5
4
3
2
1
Kimball Farms Nursing Care Center Nursing Home in Lenox, MA — Street View
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What this means for your family

Kimball Farms is highly regarded for its compassionate nursing and rehab staff, making it a strong candidate for those prioritizing quality of care. However, because some families have noted delays in assistance due to staffing levels, we recommend asking specifically about current nurse-to-patient ratios and how the facility handles call-bell response times during your tour.

Google Reviews

Google Reviews

6 reviews on Google
Kimball Farms Nursing Care Center receives high praise for its dedicated nursing and rehab staff, with family members frequently noting that their loved ones are in capable and caring hands. However, some reviewers have raised concerns regarding staffing levels, specifically mentioning delays in assistance with basic needs like bathroom usage and difficulties with physical therapy scheduling.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Highly capable and caring nursing staff
  • Excellent physical and occupational therapy
  • Clean and well-maintained facility
  • Good food quality and dining options

Concerns

  • Understaffing leading to delayed assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(1)3.72020(3)5.02024(2)5.02026(1)

Distribution · 7 analyzed

5
5
4
0
3
2
2
0
1
0

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's strong reputation for physical and occupational therapy, how are these sessions integrated into a resident's daily routine?
  • 2I noticed that staffing is a top priority; could you walk me through your current staffing model and how you ensure timely assistance for residents during peak hours?
  • 3With three state violations noted in the last year, what specific improvements or changes in protocol have you implemented to address those areas?
  • 4I see that you engage with feedback online; how do you incorporate family input and suggestions into the ongoing care plans for residents?
  • 5What does a typical day look like for a resident here in terms of social engagement and activities outside of their clinical care?
  • 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?

Personalized based on this facility's data


Key Review Excerpts

All I can say is that I have never found a more capable and caring staff than at Kimball Farms rehab center. My husband has been there about 3 1/2 weeks ....incredible staff that go the extra mile.

Rehab patient's spouse · 2024★★★★★

An outstanding facility which feels like a nice hotel,, great staff, very good food, excellent PT and OT staff. Rooms kept very clean.

Family member · 2019★★★★★

I don't think you would have to worry about abuse here but they have minimum staffing and residents are often kept waiting to use the bathroom.

Family member · 2020★★★☆☆
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
4.65hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
19.5%
MA
19.4%
Berkshire
22.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.5%
Worse than Avg
Here
31.5%
US
19.4%
MA
21.4%
Berkshire
21.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.2%
Better than Avg
Here
14.2%
US
15.5%
MA
21.3%
Berkshire
25.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
15.3%
MA
16.4%
Berkshire
15.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
MA
92.4%
Berkshire
96.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.6%
Mixed vs Avgs
Here
12.6%
US
12.1%
MA
13.7%
Berkshire
17.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.6%
Better than Avg
Here
92.6%
US
81.8%
MA
77.6%
Berkshire
81.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.5%
Better than Avg
Here
86.5%
US
79.8%
MA
77.7%
Berkshire
83.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
MA
1.3%
Berkshire
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.9)
1 complaint-triggered

Kimball Farms has 10 federal deficiencies across 4 surveys, with one complaint filed by a family regarding medical records protection. The facility shows recurring issues with resident assessments and care planning (6 deficiencies), infection control, and medication management. While all deficiencies have reported correction dates, problems persist across multiple surveys from 2023 to 2026, suggesting ongoing compliance challenges families should consider.

Jan 13, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 9, 2025Routine
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Aug 15, 2024Routine
3
0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

May 22, 2023Routine
4
0638Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kimball Farms Nursing Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Integritus Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.7/5 · Rank 5 of 15

Ownership & Management

Owners

Berkshire Retirement Community INC

Owner · Organization

100%

Jones, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Jones, WilliamOfficer / DirectorGingras, Marcie JoOfficer / DirectorBerkshire Retirement Community INCManagerIntegritus Healthcare Management Services INCManagerKittler, WilliamManager
Source: Medicare provider data

Contact

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References & Resources

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