Mount Carmel Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 23 Google reviews

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What this means for your family
Mount Carmel is widely praised for its warm, attentive staff and clean environment, making it a strong contender for long-term care. However, because of a serious report regarding delayed medical intervention, we strongly recommend asking the Director of Nursing about their specific protocols for identifying and testing for infections like UTIs.
Google Reviews
Google Reviews
23 reviews on Google“Mount Carmel Care Center is highly regarded by families for its compassionate, attentive staff and clean, welcoming environment. While the vast majority of feedback is glowing, one critical review highlights a serious failure in medical responsiveness regarding a delayed UTI diagnosis. Families generally praise the facility's communication and the genuine warmth shown toward residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean and well-maintained facility
- Strong communication with families
- Effective rehab therapy services
Concerns
- Delayed medical diagnosis or responsiveness to health changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are your daily routines for keeping the resident areas tidy?
- 2How does the nursing team monitor for subtle changes in a resident's health to ensure any medical needs are addressed right away?
- 3Can you walk us through your specific process for managing daily medications to ensure everything is administered accurately and on time?
- 4We noticed you are very active in communicating with families; how often can we expect updates regarding our loved one's well-being?
- 5What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Every caregiver who enters my fathers room brings a unique way to understand my father, not just his needs but who he is , what brings a smile to his face.”
“The nursing staff are very caring, professional, and attentive. I feel extremely comfortable with my wife in this facility. There are reviews quarterly to go over the treatment plan.”
“My 104 year old mother has been at MCCC for 4 years. I wouldn't want her anywhere else. It is very clean facility and the staff are excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mount Carmel Care Center shows a pattern of deficiencies across multiple areas, with recurring issues in infection control, safety supervision, and resident communication appearing in all three recent surveys. The facility has consistently corrected cited problems, but persistent challenges with infection prevention, notifying families of resident changes, and maintaining accident-free environments suggest ongoing operational struggles that families should discuss during visits.
Apr 23, 2025Routine6
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 10, 2024Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 23, 2023Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 10, 2024
$46,410
Ownership & Operations
Who Operates This Facility
Mount Carmel Care Center
nonprofit
Chain Affiliation
Carmelite Sisters for the Aged and Infirmed
3 facilities nationwide
Chain avg rating: 3.7/5 · Rank 3 of 3 (Worst)
Ownership & Management
Owners
The Carmelite System INC
Owner · Organization
Carmelite Sisters for the Aged and Infirm, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit mountcarmelcare.org
Medicare data downloads
Original nursing home datasets
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