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Nursing HomeMedicaid

Mount Carmel Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

320 Pittsfield Road, Lenox, MA 0124069 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 23 Google reviews

5
4
3
2
1
Mount Carmel Care Center Nursing Home in Lenox, MA — Street View
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What this means for your family

Mount Carmel is widely praised for its warm, attentive staff and clean environment, making it a strong contender for long-term care. However, because of a serious report regarding delayed medical intervention, we strongly recommend asking the Director of Nursing about their specific protocols for identifying and testing for infections like UTIs.

Google Reviews

Google Reviews

23 reviews on Google
Mount Carmel Care Center is highly regarded by families for its compassionate, attentive staff and clean, welcoming environment. While the vast majority of feedback is glowing, one critical review highlights a serious failure in medical responsiveness regarding a delayed UTI diagnosis. Families generally praise the facility's communication and the genuine warmth shown toward residents.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean10.0Activities8.0Meds2.0MemoryN/AComms9.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Clean and well-maintained facility
  • Strong communication with families
  • Effective rehab therapy services

Concerns

  • Delayed medical diagnosis or responsiveness to health changes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52016(8)5.02018(1)3.72020(3)5.02021(2)5.02022(8)3.02025(3)4.02026(1)

Distribution · 26 analyzed

5
21
4
1
3
1
2
0
1
3

How They Respond to Reviews

52%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how clean and well-maintained the facility is; what are your daily routines for keeping the resident areas tidy?
  • 2How does the nursing team monitor for subtle changes in a resident's health to ensure any medical needs are addressed right away?
  • 3Can you walk us through your specific process for managing daily medications to ensure everything is administered accurately and on time?
  • 4We noticed you are very active in communicating with families; how often can we expect updates regarding our loved one's well-being?
  • 5What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

Every caregiver who enters my fathers room brings a unique way to understand my father, not just his needs but who he is , what brings a smile to his face.

Long-term resident's family · 2022★★★★★

The nursing staff are very caring, professional, and attentive. I feel extremely comfortable with my wife in this facility. There are reviews quarterly to go over the treatment plan.

Long-term resident's family · 2022★★★★★

My 104 year old mother has been at MCCC for 4 years. I wouldn't want her anywhere else. It is very clean facility and the staff are excellent.

Long-term resident's family · 2022★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
98%
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
12.1%
MA
13.7%
Berkshire
18.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.7%
Mixed vs Avgs
Here
23.7%
US
15.5%
MA
21.3%
Berkshire
24.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Berkshire
92.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.5%
MA
19.4%
Berkshire
22.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
MA
92.4%
Berkshire
96.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
14.4%
MA
16.9%
Berkshire
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.8%
MA
77.7%
Berkshire
83.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.3%
Better than Avg
Here
82.3%
US
81.8%
MA
77.6%
Berkshire
82.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Berkshire
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (8.9)
$46,410 in fines

Mount Carmel Care Center shows a pattern of deficiencies across multiple areas, with recurring issues in infection control, safety supervision, and resident communication appearing in all three recent surveys. The facility has consistently corrected cited problems, but persistent challenges with infection prevention, notifying families of resident changes, and maintaining accident-free environments suggest ongoing operational struggles that families should discuss during visits.

Apr 23, 2025Routine
6
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 10, 2024Routine
14
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jan 23, 2023Routine
5
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 10, 2024

$46,410

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mount Carmel Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Carmelite Sisters for the Aged and Infirmed

Chain Size

3 facilities nationwide

Chain avg rating: 3.7/5 · Rank 3 of 3 (Worst)

Ownership & Management

Owners

The Carmelite System INC

Owner · Organization

100%

Carmelite Sisters for the Aged and Infirm, INC.

Owner (parent company) · Organization

100%

Key personnel

Kirby, CraigContracted Managing EmployeeOuimette, JodiW-2 Managing EmployeeHaley, MargaretOfficer / DirectorHeery, MaryOfficer / DirectorKasper, RoseOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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