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Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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Public Google reviewers rate Covenant Columns highly. Reviewers highlight: compassionate and attentive nursing staff, home-like, intimate residential atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Covenant Columns is highly regarded by many families for its intimate, home-like atmosphere and a staff that treats residents like family. While most reviewers praise the compassionate care and specialized dementia support, one former resident's family raised serious concerns regarding food quality, communication, and facility maintenance.
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Key Review Excerpts
“It is a house with a small group of residents (7 currently) with round the clock care, home cooked meals, and a care for the residents that I have not experienced elsewhere.”
“My mother has been here for 5 years. Could not ask for a better place to put you loved one. Ms. Pitts that runs the house and her staff are amazing and truly do care about each and every person there.”
Source: VA State Licensing Agency
Type of inspection: Renewal. Date and time the licensing inspector was on-site at the facility for each day of the inspection: 11/10/25, 10am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 5 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: staff/resident interaction, medication storage and administration, file documentation An exit meeting was conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standards or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standards or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at (804) 441-1180 or by email at yvonne.randolph@dss.virginia.gov
Based on file review, the facility did not ensure that the rights and responsibilities of residents in assisted living facilities shall be reviewed annually with each resident. or his legal representative or responsible individual. Evidence: The files for resident 1 and 2 did not have documentation of an annual review of resident rights with the resident or his legal representative or responsible individual.
Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/18/25, 10:30 am to 11:37 am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Five complaints were received by VDSS Division of Licensing on 7/27/25 regarding allegations in the areas of: Staffing and Supervision and Personnel. Number of residents present at the facility at the beginning of the inspection: 5 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 1 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: background checks, staff qualifications and training, resident/staff interaction, medication administration Additional Comments/Discussion: staffing and resident supervision An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegations of non-compliance with standards or law, and violations were issued. Any violations not related to the complaints but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violations will be addressed in order to return the facility to compliance and maintain future compliance with applicable standards or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at (804) 441-1180 or by email at yvonne.randolph@dss.virginia.gov.
Based on a review of documentation and an interview, the facility did not ensure that all staff who are mandated reporters under ? 63.2-1606 of the Code of Virginia shall report suspected abuse, neglect, or exploitation of residents in accordance with that section. Evidence: 1. An incident report was received from a local agency that staff # 1 was arrested at the facility on 7/25/25. 2. A police report indicates staff #1 was charged with five counts of abuse to a vulnerable adult. 3. Staff #2 confirmed during an interview that the suspected abuse by staff #1 was not reported to the proper agency by any employee of the facility.
Based on a review of documentation and an interview, the facility did not ensure that staff be considerate and respectful of the rights, dignity, and sensitivities of persons who are aged or infirm or who have disabilities. Evidence: 1. A report from a local agency stated that on 7/25/25 staff # 1 was deemed intoxicated by the police. Staff #1 was also using profanity towards residents, throwing resident #1?s belongings and tried to kick down the door of resident #1 during the incident. 2. According to a police report, staff # 1 was arrested at the facility on 7/25/25 and charged with five counts of abuse of a vulnerable adult. 3.. Staff #2 confirmed that the incident involving staff # 1 did happen on 7/25/25.
Based on documentation review and an interview, the facility did not ensure that the facility assume general responsibility for the health, safety and well-being of the residents. Evidence: 1. The staff on duty (staff # 1) on 7/25/25 was responsible for the care, supervision and the administration of medications for five residents . 2. A referral from a local agency document that the police was called to the facility by a visiting family member as staff # 1 was intoxicatedand while providing care, throwing objects, yelling at and using profanity toward residents and the visiting family member . 3. The referral also document that the visiting family member called the police and locked himself and his family member in the resident's room for protection until the police arrived. 4. Staff # 1 was removed from the facility by the local police for alleged abuse of a vulnerable adult. 5 The facility's administrator/licensee confirmed the allegations in the referral during an interview with the licensing inspector on 8/18/25.
Based on a review of documentation and an interview, the facility did not ensure that the facility shall report to the regional licensing office within 24 hours any major incident that has negatively affected or that threatens the life, health, safety, or welfare of any resident. Evidence: 1.According to a report from a local agency, staff #1 was involved in an incident at the facility on 7/25/25 where she was yelling and using profanity in the presence of five residents, throwing the belongings of resident #1, and attempting to kick down the door to the room of resident # 1. 2. Staff #2 confirmed that a report of the incident was not received by the regional licensing office.
Type of inspection: 60 Day Mandated Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/18/25, 10:30 am to 11:50 am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 5 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: postings, physical plant, file documentation, resident grooming, medication administration and storage Additional Comments/Discussion: An exit meeting was conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standards or law, and violations were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violations will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at (804) 441-1180 or by email at yvonne.randolph@dss.virginia.gov
Based on file reviews, the facility did not ensure that within 30 days preceding admission, a person shall have a physical examination by an independent physician that contains the results of a risk assessment documenting the absence of tuberculosis in a communicable form Evidence: Resident # 2 was admitted to the facility on 3/29/25. Results of a risk assessment was not found during a review of the file for resident # 2 on 8/18/25.
Type of inspection: Initial Date the licensing inspector was on-site at the facility for each day of the inspection: 6/30/2025 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 0 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: physical plant, postings, medication storage, furnishings Additional Comments/Discussion: Room measurements completed An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standards or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (name), Licensing Inspector at (xxx) xxx-xxxx or by email at name@dss.virginia.gov
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