The Harmony Collection @ Hanover Assisted Living and Memory Care
Families consistently rate this highly — reviewers highlight engaging and plentiful resident activities. Schedule a visit to confirm the fit.
based on 89 Google reviews
Watch The Harmony Collection @ Hanover Assisted Living and Memory Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers exceptional social engagement and a beautiful environment that can greatly improve a resident's quality of life. However, families should exercise extreme caution regarding medication management and communication, as multiple reports suggest significant issues with nursing reliability and access to loved ones in memory care.
Google Reviews
Google Reviews
89 reviews on Google“The Harmony Collection is highly regarded by many families for its vibrant social atmosphere, excellent activity programming, and welcoming sales and management staff. However, there are serious, recurring allegations regarding high leadership turnover, staffing shortages, and significant communication barriers for families of memory care residents.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and plentiful resident activities
- Warm and professional sales and administrative staff
- Clean and well-maintained facility
- Strong community atmosphere and social events
Concerns
- High leadership and management turnover (mentioned by 2 reviewers)
- Difficulty communicating with staff/management regarding resident needs (mentioned by 2 reviewers)
- Staffing shortages and inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the social atmosphere here; could you tell us more about the specific types of activities and events planned for the residents each week?
- 2It's great to see the staff is so responsive to feedback in their reviews; how does the management team ensure that family members are kept updated on any changes in a resident's daily needs?
- 3With the specialized memory care certification, what specific protocols are in place to ensure medication is administered accurately and consistently every day?
- 4How does the facility manage staffing levels during overnight hours or weekends to ensure there is always a consistent point of contact for medical needs?
- 5Since the facility is so well-maintained and clean, what is the process for ensuring that resident rooms and common areas are kept up to that same high standard?
- 6In the event of a medical emergency after hours, what is the exact communication chain between the on-site caregivers and the nursing staff?
Personalized based on this facility's data
Key Review Excerpts
“From the moment she moved in, her quality of life improved substantially. All the burdens of maintaining her home were lifted, and she was able to enjoy her time within a community while still maintaining her independence.”
“The staff at the Harmony Collection at Hanover has been outstanding! My mother in law has been a resident since 2022. We are grateful for the services and the kindness of the staff.”
“I had to have a lawyer talk to the companies lawyer to be 'allowed', ALLOWED', to speak to my mother.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Apr 9, 2026Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to the renewal of the provider?s license was completed on April 07, 2026. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 65 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 Observations by licensing inspector: Residents were observed eating meals, interacting with each other, and interacting with staff. Resident all interactions were appropriate and professional. Residents were also observed engaging in self-directed and staff led activities. Residents were appropriately dressed for the time of day and activities they were engaged in. Additional Comments/Discussion: There were no unsafe or unsanitary conditions noted. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov
Based on record reviews, it was determined that the provider did not ensure that each staff person submits the results of a risk assessment, documenting the absence of tuberculosis in a communicable form as evidenced by the completion of the current screening form published by the Virginia Department of Health or a form consistent with it, on or within seven days prior to the first day of work at the facility. Evidence: 1) A review of the record for staff #1 contained a screening form published by the Virginia Department of Health dated 07/20/25. However, the screening form was not complete. The required sections documenting the absence of tuberculosis in a communicable form were blank.
Based on record reviews, it was determined that the provider did not ensure that an initial fall risk assessment was completed for residents by the time their initial service plan is completed. Evidence: 1) A review of the respective records for resident #1, resident #2, resident #3, and resident #4 did not contain an initial fall risk assessment.
Nov 20, 2025ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a complaint was completed on November 20, 2025. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on October 23, 2025, regarding allegations in the area(s) of: RESIDENT CARE AND RELATED SERVICES Number of resident records reviewed: 1 Number of interviews conducted with staff: 2 Additional Comments/Discussion: At the time of the on-site inspection, the resident identified in the complaint was no longer living at the facility. A review of the Medication Administration Records ( MAR
Oct 3, 2025Other
Type of inspection: Other Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a self-report was completed on October 03, 2025. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-report was received by VDSS Division of Licensing on October 02, 2025, regarding area(s) of: STAFFING AND SUPERVISION, RESIDENT CARE AND RELATED SERVICES Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the (allegation(s)/self-report) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the (complaint(s)/self-report) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Based on a review of documentation and interviews, the facility did not provide supervision of resident schedules, care, and activities, including attention to specialized needs, such as prevention of falls and wandering from the premises. Evidence: 1) The facility submitted a self-report on October 02, 2025, stating resident #1 had eloped from the secure unit of the facility. The self-report noted resident #1 exited the facility via the main entrance used by visitors to the unit. 2) Employee #1 confirmed during their interview that resident #1 eloped from the secure unit of the facility via the main entrance used by visitors. Employee #1 elaborated that the elopement occurred while another resident?s visitors were being granted access to the secure unit. Staff were unaware the resident exited the secure unit.
Oct 3, 2025ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a complaint was completed on October 03, 2025. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on September 12, 2025, regarding allegations in the area(s) of: STAFFING AND SUPERVISION, RESIDENT CARE AND RELATED SERVICES, RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: The room where the resident identified in the complaint as a victim was inspected. There were no signs that the resident?s privacy is compromised. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Oct 3, 2025Other
Type of inspection: Other Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a self-report was completed on October 03, 2025. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-report was received by VDSS Division of Licensing on September 12, 2025, regarding area(s) of: STAFFING AND SUPERVISION, RESIDENT CARE AND RELATED SERVICES Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the (allegation(s)/self-report) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the (complaint(s)/self-report) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Based on a review of documentation and interviews, the facility did not provide supervision of resident schedules, care, and activities, including attention to specialized needs, such as prevention of falls and wandering from the premises. Evidence: 1) The facility submitted a self-report on September 12, 2025, stating resident #1 had eloped from the secure unit of the facility. The self-report noted resident #1 exited the facility via a rear entrance after employees from a partner agency exited the facility. 2) Employee #1 confirmed during their interview that resident #1 eloped from the secure unit of the facility via a rear entrance. Employee #1 stated the door was not secured and staff in the secure unit did not ensure the door was locked once the employees from the partner agency exited the facility.
Oct 3, 2025ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a complaint was completed on October 03, 2025. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on September 09, 2025, regarding allegations in the area(s) of: STAFFING AND SUPERVISION, RESIDENT CARE AND RELATED SERVICES, RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS Number of interviews conducted with staff: 2 Number of collateral interviews: 1 Number of resident records reviewed: 1 Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Aug 29, 2025Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a complaint was conducted on August 29, 2025, between approximately 11:15 AM and 2:15 PM. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on August 27, 2025, regarding allegations in the area(s) of: ADMINISTRATION AND ADMINISTRATIVE SERVICES; PERSONNEL; RESIDENT CARE AND RELATED SERVICES; STAFF TRAINING Number of resident records reviewed: 1 Number of staff records reviewed: 3 Number of interviews conducted with staff: 2 Additional Comments/Discussion: Upon learning of the incident involving the resident, the Three (3) staff members involved in the incident were immediately suspended and did not return to work. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation(s) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Based on a review of documentation and interview, the facility did not ensure that within four months of their starting date of employment in the safe, secure environment, direct care staff shall attend at least 10 hours of training in cognitive impairment. Evidence: 1) The record for staff 3 (Date of hire 9/4/24) did not contain documentation that they completed the required 10 hours of training in cognitive impairment within Four (4) months of being. 2) Staff 1 verified that staff 1 worked in the safe, secure environment at the facility, and was unable to provide documentation to demonstrate that staff 3 had completed the required 10 hours of training in cognitive impairment within Four (4) months of being.
Based on a review of documentation and interviews, the facility did not ensure that direct care staff shall meet one of the requirements in this subsection. Evidence: 1) The records for staff 3 (date of hire 9/4/24), staff 4 (date of hire 2/27/25), and staff 5 (date of hire 11/03/16) did not contain documentation showing they met the qualifications of a direct care staff. 2) When asked, staff 1 was unable to provide documentation to demonstrate staff 1, staff 2, and staff 3 had the required documentation to show each staff had met the requirements of direct care staff.
Based on a review of documentation and interview, the facility did not ensure that in a facility licensed for both residential and assisted living care, all direct care staff shall attend at least 18 hours of training annually. Evidence: 1) A review of the record for staff 3 did not contain documentation showing that 18 hours of annual training were completed. 2) When asked if staff 3 had completed the required 18 hours of annual training, staff 1 was unable to provide documentation to demonstrate staff 3 had completed the required 18 hours of annual training for facilities license for both residential and assisted living..
Based on a review of documentation and interviews, the facility did not ensure that the resident rights as defined in ? 63.2-1808 of the Code of Virginia were honored. Specifically: ? 63.2-1808.A.10 of the Code of Virginia states a resident is free from mental, emotional, physical, sexual, and economic abuse or exploitation; is free from forced isolation, threats or other degrading or demeaning acts against him; and his known needs are not neglected or ignored by personnel of the facility. Also, ? 63.2-1808.A.11 of the Code of Virginia states a resident is treated with courtesy, respect, and consideration as a person of worth, sensitivity, and dignity Evidence: 1. A media report aired on August 26, 2025, noting that three (3) employees of the facility, staff 1, staff 2, and staff 3, were involved in an incident that occurred on March 10, 2025, with Resident #1, 2. Staff 1, staff 2 and staff 3 were charged with abuse and neglect of a vulnerable adult. The criminal charges of abuse and neglect show that resident #1 was not free of physical abuse or demeaning acts against them; and that they were not treated with courtesy, respect, and consideration as a person of worth, sensitivity, and dignity
Aug 29, 2025ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a complaint was completed on August 29, 2025. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on August 06, 2025, regarding allegations in the area(s) of: PERSONNEL; RESIDENT CARE and RELATED SERVICES; The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Glow Cares Assisted Living Facility
< 1 miAssisted Living · Mechanicsville, VA
Covenant Columns at Cudlipp
2.0 miAssisted Living · Mechanicsville, VA
Covenant Columns
2.0 miAssisted Living · Mechanicsville, VA
Special Care for Special People
3.3 miAssisted Living · Richmond, VA
The Haven Assisted Living @ Dijon
3.8 miAssisted Living · Mechanicsville, VA
Yama Services, LLC
4.1 miAssisted Living · Mechanicsville, VA