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Public Google reviewers rate this highly and often mention engaging and plentiful resident activities. Schedule a visit to confirm the fit.
based on 89 Google reviews
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Public Google reviewers rate The Harmony Collection @ Hanover [il/al] highly. Reviewers highlight: engaging and plentiful resident activities, clean and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Harmony Collection at Hanover is highly regarded for its vibrant social atmosphere, excellent activity programming, and a welcoming, clean environment. However, families should be cautious regarding recent reports of high management turnover, inconsistent medication management, and communication barriers within the memory care unit.
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Key Review Excerpts
“From the moment she moved in, her quality of life improved substantially. All the burdens of maintaining her home were lifted, and she was able to enjoy her time within a community while still maintaining her independence.”
“The staff at the Harmony Collection at Hanover has been outstanding! My mother in law has been a resident since 2022. We are grateful for the services and the kindness of the staff.”
“I saw other reviewers describe this place as a dumpster fire and that is a spot on description. They can’t keep staff at any level. They don’t answer phones and can’t follow through on simple requests...”
Source: VA State Licensing Agency
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/22/2025 1:15p ? 5:15p The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 32 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Additional Comments/Discussion: The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tamara Watkins, Licensing Inspector at (804) 840-3710 or by email at tamara.g.watkins@dss.virginia.gov Violation Notice Issued: Yes
Based on a review of resident records, individual service plan and fall risk rating, the facility failed to show documentation of interventions that were initiated to prevent or reduce risk of subsequent falls. Evidence: Resident #1 was determined to have a high fall risk score on the Morse Fall Risk Rating (90). No interventions were specified on the ISP
Based on a review of the comprehensive individualized service plan, the facility failed to establish an agreed upon coordinated plan of care for residents receiving hospice care. And the services were not included in the individualized service plan. Evidence: Resident #4 is receiving hospice services. A coordinated hospice plan of care was not established with the facility and located in the resident file. On the 10/9/25 ISP
Based on a review of the comprehensive individual service plan, the facility failed to include a written description of all the needs, services to be provided and by whom. Evidence: The record for Resident #1 documents they have been receiving occupational and physical therapy services since 2/25/2025. This is not included in the 8/8/25 ISP
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/22/2025 1:15p ? 2:30p The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 8/26/2025 regarding allegations in the Admissions, Retention and Discharge and Resident Care and Related Services. Number of resident records reviewed: 1 Number of staff records reviewed: Number of interviews conducted with resident representatives: 1 Number of interviews conducted with staff: 2 Additional Comments/Discussion: The evidence gathered during the investigation supported the allegation of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. Violation Notice Issued: Yes For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tamara Watkins, Licensing Inspector at (804) 840-3710 or by email at tamara.g.watkins@dss.virginia.gov
Based on a review of resident records and interviews, the facility failed to provide the resident, and the legal representative, with a written dated discharge statement signed by the licensee or administrator. Evidence: There was no written discharge statement retained in the record or available for review for Resident #1. The legal representative verified they did not receive a written discharge statement.
The facility failed to ensure that individualized service plans were reviewed and updated at least once every 12 months and as needed for a significant change of a resident?s condition in conjunction with the resident, the resident?s family, legal representative or others. Evidence: There is no annual or updated individualized service plan signed and dated by the resident or his legal representative retained in the resident record. There is no supporting documentation that the resident or his legal representative was made aware of significant changes in the condition of Resident #1 prior to the imposition of additional charges.
Based on a review of resident records and interviews, the facility failed to provide within 60 days of the date of discharge each resident a final statement of account, any funds due, and return of money, property, or things of value held in trust or custody by the facility. Evidence: Resident #1was discharged from the facility on 12/7/2024. The resident?s legal representative did not receive an invoice of charges until May 2025 six months after discharge. There were no dates of service or explanation of charges listed on the invoice. The invoice listed a change in level of care from level 2-3 with no documentation of what additional care/services were provided.
Based on a review of resident records the facility failed to retain signed copies of the resident agreement acknowledging any changes or updates to the original agreement. A copy shall be provided to the resident or his legal representative. Evidence: No updates, changes or advance notice to the original resident agreement were noted, discussed or signed by Resident #1 or his legal representative when the facility increased his care needs from level 2 to level 3 on 10/14/2024 resulting in additional charges.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/9/2024 11:20a ? 2:45p The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 38 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Additional Comments/Discussion: The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tamara Watkins, Licensing Inspector at (804) 662-7422 or by email at tamara.g.watkins@dss.virginia.gov
A review of staff records determined that the facility failed to provide the required orientation and training that is to occur within seven working days of employment. Evidence: Staff #2 the documented date of employment is 5/8/24. The training and orientation form in the staff file is signed and dated but the form is not completed. There is no documentation that this training occurred prior to the person assuming their job responsibilities. Staff #3 the documented date of employment is 7/29/24. The training and orientation form in the staff file is blank (not completed). There is no documentation that this training occurred prior to the person assuming their job responsibilities.
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/22/2024 12:30p ? 3:30p The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 32 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Additional Comments/Discussion: The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tamara Watkins, Licensing Inspector at (804) 662-7422 or by email at tamara.g.watkins@dss.virginia.gov
The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. An unannounced renewal inspection was conducted on 8/18/2022 (1:30 pm - 4:45 pm ). At the time of the inspection there were 21 residents in care. Three (3) resident and three (3) staff files were reviewed as well as other required documentation. All new personnel records were reviewed since the last inspection for criminal history record reports and all were in compliance. Medication administration records, menus, and all postings and an activity were observed. Building and grounds were inspected. An exit meeting was held with the Administrator and Regional Director of Operations. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tamara Watkins, Licensing Inspector at (804) 662-7422 or by email at tamara.g.watkins@dss.virginia.gov
A renewal inspection was initiated on 9/03/2021 and concluded on 9/9/2021. The administrator was contacted by telephone to initiate the inspection. The administrator reported that the current census was (8). The inspector emailed the administrator a list of items required to complete the remote documentation review portion of the inspection. The inspector reviewed (2) resident records, (2) staff records, other items like activities calendar, staff schedules, medication administration records, health care oversight, staff schedules, etc.) submitted by the facility to ensure documentation was complete. The inspector conducted the on-site portion of the inspection on 9/9/2021. An exit interview was conducted with the Administrator and Director of Nursing on the date of inspection, where findings were reviewed and an opportunity was given for questions, as well as for providing any information or documentation which was not available during the inspection. The information gathered during the inspection determined no violations with applicable standards or law. No violations were issued.
This inspection was conducted by licensing staff using an alternate remote protocol necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A monitoring inspection was initiated on 5/14/2021 and concluded on 5/18/2021. The administrator was contacted by telephone to initiate the inspection. The administrator reported that the current census was (4). The inspector emailed the administrator a list of items required to complete the inspection. The inspector reviewed (2) two resident records, (2) staff records, other items like activities calendar, staff schedules, staff and resident records, medication administration records, criminal background checks for new staff hires etc.) submitted by the facility to ensure documentation was complete.
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