Countryside
Strong Medicare quality ratings; families often praise compassionate, long-term care staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
Countryside is highly regarded for long-term and assisted living, with families praising the compassionate staff and community feel. However, if you are considering the facility for short-term rehab, be prepared to be an active advocate for your loved one's daily needs, as nursing responsiveness in that department has been inconsistent.
Google Reviews
Google Reviews
20 reviews on Google“Countryside receives high praise for its independent living and long-term care, with many families highlighting the compassionate and friendly staff. However, recent feedback from rehab families indicates inconsistent nursing care, suggesting that active family advocacy is often necessary to ensure medication and hygiene needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-term care staff
- Friendly and welcoming community atmosphere
- Responsive admissions and administrative support
- Excellent independent living environment
Concerns
- Inconsistent nursing care and medication administration in rehab (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the community atmosphere mentioned by so many families, what specific daily activities or social programs are most popular among your 60 residents?
- 2I noticed your staffing rating is a 3/5; could you explain how your team manages workload to ensure residents receive consistent, personalized attention throughout the day?
- 3With medication management being a critical part of care, what oversight processes do you have in place to ensure accuracy and consistency for residents?
- 4How does your nursing team coordinate with the rehab department to ensure that the level of care remains seamless and attentive during a resident's recovery period?
- 5Since you have a 4/5 CMS health inspection rating, what specific steps is the leadership team currently taking to address the recent deficiencies and maintain high standards of care?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“I would frequently have to track someone down to get medicine and insist that my MIL get a shower. If you don’t advocate on your loved one’s behalf, things don’t get done.”
“Our mother lived at Countryside Manor for 13 years. She had both physical and cognitive impairments. During that time, the staff at Countryside was consistently top notch.”
“My mother has been at Countryside for about two months first in Rehab then transferring to Assisted Living. I have found every aspect of her care to be excellent, appropriate and compassionate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to findings, including issues with resident assessments and care planning that have persisted across multiple surveys from 2022 to 2025. The facility shows recurring problems in care planning, fire safety systems, and nursing oversight, though most deficiencies have correction dates indicating the facility addresses identified issues.
May 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 2, 2025Routine1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Apr 18, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 15, 2022Routine4
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Countryside
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit retireatcountryside.com
Medicare data downloads
Original nursing home datasets
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