Jacob's Creek Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly regarded physical and occupational therapy team. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
Jacob's Creek offers a strong therapy and activities program that many families appreciate. However, the facility has a recurring pattern of communication issues and reports of understaffing; we strongly recommend you test their responsiveness by calling the facility at different times of the day before committing.
Google Reviews
Google Reviews
78 reviews on Google“Jacob's Creek Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the dedicated therapy team and specific staff members, while others report severe neglect and communication failures. While some visitors note a clean environment and attentive care, multiple reviewers have raised alarming concerns regarding staffing levels, responsiveness to patient needs, and administrative oversight. Families should conduct a thorough, unannounced visit to assess the current quality of care and staffing levels before making a decision.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Engaging and personalized activities program
- Helpful and professional admissions staff
- Clean and well-maintained facility environment
Concerns
- Difficulty reaching staff via phone (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Inattentive or rude staff behavior (mentioned by 4 reviewers)
- Neglect regarding basic patient hygiene and care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your therapy team is so highly regarded, how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2I noticed some families have shared concerns about communication delays; what is the best way for us to reach the nursing team directly if we have urgent questions about our loved one?
- 3With the current staffing levels, what is the facility's process for ensuring that basic hygiene and daily care needs are met in a timely manner?
- 4Since medication management is a high priority for us, could you walk us through the oversight process to ensure accuracy and consistency for residents?
- 5We are excited about your activities program; could you tell us about a recent event or project that really brought the residents together?
- 6In the event of a medical change or emergency, what is your protocol for notifying family members and coordinating with the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“Our daughter is a resident & has been for a little over two years. We have been very satisfied with the care she has received , especially the physical therapy (Brian Kidd).”
“The few meals I have tried were good. Residents are smiling! Family member and staff all tell me what a wonderful nursing team the facility has; I agree.”
“My Mom has Dementia and is on the 500 hall...Everyone there has been very nice and answered any questions that i have. I have to give a huge shout out to Kiki the activities Director- she seems to really care about the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that resulted in findings, including a serious abuse protection violation and resident rights issues. The facility shows recurring problems with fire safety systems (smoke barriers, alarms, cooking facilities appearing across multiple surveys), emergency exit obstruction, and abuse prevention protocols. While all deficiencies have correction dates, the pattern of repeated fire safety violations and family complaints about resident treatment suggests ongoing operational challenges that warrant careful consideration.
Sep 18, 2024Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Sep 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 27, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 11, 2022Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Sep 18, 2024
$4,017
Fine
Sep 18, 2024
$12,784
Payment Denial
Sep 18, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Jacob's Creek Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 2 of 44 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit jacobscreekcare.com
Medicare data downloads
Original nursing home datasets
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