Country Time Inn
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 32 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and clean environment, making it a warm choice for long-term care. However, families should be prepared for significant communication hurdles, as recent reviews highlight a persistent inability to reach the facility by phone after business hours.
Google Reviews
Google Reviews
32 reviews on Google“Families can expect a deeply compassionate and caring environment, with many long-term residents and their families praising the staff's kindness and professionalism. However, there is a significant and recurring issue with the facility's phone systems and the inability to reach management outside of daytime hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and well-maintained facility
- Welcoming and pleasant atmosphere
- Strong sense of community among residents
Concerns
- Difficulty reaching staff/management via telephone outside of business hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care goes into maintaining such a clean and welcoming atmosphere here; what are some of the favorite community traditions or social activities that help residents bond?
- 2Since the staff seems so compassionate and close-knit, how do you ensure that this level of personalized care remains consistent for every resident?
- 3In the event of a medical emergency or a health concern that arises during the night, what is the specific protocol for contacting the on-call team?
- 4We want to make sure we can stay connected with the community; what is the best way for family members to reach management or the care team if we have an urgent question outside of standard business hours?
- 5With a cozy community of 59 residents, how do you balance providing individual attention with managing the needs of the entire group?
- 6We noticed the owner is very engaged in communicating with the community; how does that openness to feedback translate into day-to-day improvements for the residents?
Personalized based on this facility's data
Key Review Excerpts
“They have by far been the most caring and compassionate place my mom has been. My concern is with the corporation that owns this place. The telephones have been messed up for well over a year now.”
“The management team here is great. My grandmother has been here for 2 almost 3 years and this is like our second home. I fully trust the staff and Crystal the residential care coordinator is amazing.”
“You could not ask for better staff and care for your loved ones! The staff are highly professional and knowledgeable in the delivery of care.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 5, 2025Complaint
The facility failed to ensure proper referral and follow-up for a resident's healthcare needs. Specifically, staff failed to notify the Primary Care Provider (PCP) when finger stick blood sugars were recorded as less than 80 or greater than 450, as required by physician orders.
Jan 30, 2019Other
The facility failed to ensure proper referral and follow-up for resident health needs. Specifically, the facility did not notify a physician regarding a missed cardiac rehabilitation appointment for one resident and failed to schedule an orthopedic appointment for another resident following a fall.
Nov 4, 2015Follow-up
The facility failed to maintain walls, doors, carpet, and tiled floors clean and in good repair. Specific issues included heavily scraped and splintered wooden doors, stained walls behind commodes, and thick dark green/black residue on tiled floors. Additionally, carpets in the Special Care Unit and various resident rooms were heavily soiled with gray stains, sticky brown discoloration, and musty odors.
Nov 4, 2015Follow-up
The facility failed to maintain walls, doors, carpet, and tiled floors in a clean and good repair. Specific issues included heavily scraped and splintered wooden doors, stained walls near commodes, dark substances on bathroom tile floors, and heavily soiled or stained carpeting in hallways and the Special Care Unit.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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