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Assisted Living

Country Time Inn

Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.

602 Brevard Road, Kings Mountain, NC 2808659 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.3/5

based on 32 Google reviews

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What this means for your family

This facility is highly regarded for its compassionate staff and clean environment, making it a warm choice for long-term care. However, families should be prepared for significant communication hurdles, as recent reviews highlight a persistent inability to reach the facility by phone after business hours.

Google Reviews

Google Reviews

32 reviews on Google
Families can expect a deeply compassionate and caring environment, with many long-term residents and their families praising the staff's kindness and professionalism. However, there is a significant and recurring issue with the facility's phone systems and the inability to reach management outside of daytime hours.

Quality Themes

Tap a score for details
FoodN/AStaff9.5Clean10.0ActivitiesN/AMedsN/AMemory5.0Comms2.0Value5.0

Strengths

  • Compassionate and caring staff
  • Clean and well-maintained facility
  • Welcoming and pleasant atmosphere
  • Strong sense of community among residents

Concerns

  • Difficulty reaching staff/management via telephone outside of business hours (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02019(1)5.02021(9)5.02022(10)5.02023(5)2.02024(4)5.02025(1)

Distribution · 30 analyzed

5
26
4
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3
0
2
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1
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How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care goes into maintaining such a clean and welcoming atmosphere here; what are some of the favorite community traditions or social activities that help residents bond?
  • 2Since the staff seems so compassionate and close-knit, how do you ensure that this level of personalized care remains consistent for every resident?
  • 3In the event of a medical emergency or a health concern that arises during the night, what is the specific protocol for contacting the on-call team?
  • 4We want to make sure we can stay connected with the community; what is the best way for family members to reach management or the care team if we have an urgent question outside of standard business hours?
  • 5With a cozy community of 59 residents, how do you balance providing individual attention with managing the needs of the entire group?
  • 6We noticed the owner is very engaged in communicating with the community; how does that openness to feedback translate into day-to-day improvements for the residents?

Personalized based on this facility's data


Key Review Excerpts

They have by far been the most caring and compassionate place my mom has been. My concern is with the corporation that owns this place. The telephones have been messed up for well over a year now.

Long-term resident's family · 2025★★★★★

The management team here is great. My grandmother has been here for 2 almost 3 years and this is like our second home. I fully trust the staff and Crystal the residential care coordinator is amazing.

Long-term resident's family · 2023★★★★★

You could not ask for better staff and care for your loved ones! The staff are highly professional and knowledgeable in the delivery of care.

Family member · 2021★★★★★
Source: 32 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

4total
4deficiencies
Mar 5, 2025Complaint
Health CareD 273

The facility failed to ensure proper referral and follow-up for a resident's healthcare needs. Specifically, staff failed to notify the Primary Care Provider (PCP) when finger stick blood sugars were recorded as less than 80 or greater than 450, as required by physician orders.

Jan 30, 2019Other
Health CareD 273

The facility failed to ensure proper referral and follow-up for resident health needs. Specifically, the facility did not notify a physician regarding a missed cardiac rehabilitation appointment for one resident and failed to schedule an orthopedic appointment for another resident following a fall.

Nov 4, 2015Follow-up
Housekeeping And Furnishings10A NCAC 13F .0306(a)(1)

The facility failed to maintain walls, doors, carpet, and tiled floors clean and in good repair. Specific issues included heavily scraped and splintered wooden doors, stained walls behind commodes, and thick dark green/black residue on tiled floors. Additionally, carpets in the Special Care Unit and various resident rooms were heavily soiled with gray stains, sticky brown discoloration, and musty odors.

Nov 4, 2015Follow-up
Housekeeping And FurnishingsD 074

The facility failed to maintain walls, doors, carpet, and tiled floors in a clean and good repair. Specific issues included heavily scraped and splintered wooden doors, stained walls near commodes, dark substances on bathroom tile floors, and heavily soiled or stained carpeting in hallways and the Special Care Unit.

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References & Resources

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