White Oak Manor - Kings Mountain
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 4.0)
Below average in NC · Below recommended RN staffing · Above average staffing · Below chain average · $52,852 in fines · Abuse citation
What this means for your family
While some families report excellent care and a clean environment, there is a concerning pattern of recent negative feedback regarding medical oversight and communication during emergencies. We strongly advise you to ask management specifically about their protocol for notifying families of falls or medical incidents and to observe the facility during off-peak hours to assess staffing levels.
Google Reviews
Google Reviews
25 reviews on Google“White Oak Manor - Kings Mountain receives highly polarized feedback, with some families praising the attentive staff and clean environment, while others report severe lapses in basic care. Recurring complaints involve the loss of personal belongings, inadequate assistance with feeding and hygiene, and poor communication from management during medical emergencies. Prospective families should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Warm, dedicated nursing and CNA staff
- Clean and well-maintained facility
- Engaging activities for residents
- Effective rehabilitation services
Concerns
- Loss or theft of personal clothing and laundry items (mentioned by 2 reviewers)
- Inadequate assistance with feeding and hygiene (mentioned by 2 reviewers)
- Poor communication and dismissive attitude from management (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that residents enjoy the activity program here; could you walk me through a typical daily schedule and how you ensure residents are encouraged to participate?
- 2We understand that managing laundry for 154 residents is a big task; what specific systems do you have in place to ensure personal clothing items are tracked and returned to the correct resident?
- 3Given the recent feedback regarding communication, what is your preferred method for families to stay updated on their loved one's care, and how do you ensure concerns are addressed promptly?
- 4I see that staffing is a priority; how do you manage call-light response times during peak hours to ensure residents receive timely assistance with meals and hygiene?
- 5With the current CMS health inspection ratings, what specific quality improvement initiatives is the facility currently focusing on to enhance the overall care experience?
- 6How does your nursing team coordinate with local medical providers to handle emergency situations, and what is your process for notifying family members when a resident's health status changes?
Personalized based on this facility's data
Key Review Excerpts
“Each visit I found the facility to be very clean, very well staffed and residences were happily engaged with each other as well as employees.”
“My Mom was very cold natured and always wanted to be fully dressed. Several times I went in and she had shirt only. Couldn't find any of the blankets I had taken in. She was left to try to eat her meal on her own.”
“Poor care, grandma fell and had an opened bleeding head wound. Staff didn’t call me until an hour later and was not going to send her to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered inspections, revealing issues with resident protection from abuse and neglect alongside building safety violations. The most recurring problems involve fire safety systems, electrical equipment, and resident rights protections. While all deficiencies show correction dates, the recent August 2025 survey exposed serious resident protection failures, suggesting ongoing care quality challenges that warrant careful consideration during any visit.
Aug 12, 2025Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 12, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 2, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 12, 2023Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Aug 12, 2025
$53,811
Ownership & Operations
Who Operates This Facility
White Oak Manor - Kings Mountain
for profit
Chain Affiliation
White Oak Management
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 12 of 14
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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