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Nursing HomeMedicaid Investigative

White Oak Manor - Kings Mountain

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

716 Sipes Street, Kings Mountain, NC 28086154 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 25 Google reviews

5
4
3
2
1
White Oak Manor - Kings Mountain Nursing Home in Kings Mountain, NC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (9 vs median 4.0)

Below average in NC · Below recommended RN staffing · Above average staffing · Below chain average · $52,852 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report excellent care and a clean environment, there is a concerning pattern of recent negative feedback regarding medical oversight and communication during emergencies. We strongly advise you to ask management specifically about their protocol for notifying families of falls or medical incidents and to observe the facility during off-peak hours to assess staffing levels.

Google Reviews

Google Reviews

25 reviews on Google
White Oak Manor - Kings Mountain receives highly polarized feedback, with some families praising the attentive staff and clean environment, while others report severe lapses in basic care. Recurring complaints involve the loss of personal belongings, inadequate assistance with feeding and hygiene, and poor communication from management during medical emergencies. Prospective families should be aware of significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean7.0Activities8.0Meds6.0Memory2.0Comms2.0ValueN/A

Strengths

  • Warm, dedicated nursing and CNA staff
  • Clean and well-maintained facility
  • Engaging activities for residents
  • Effective rehabilitation services

Concerns

  • Loss or theft of personal clothing and laundry items (mentioned by 2 reviewers)
  • Inadequate assistance with feeding and hygiene (mentioned by 2 reviewers)
  • Poor communication and dismissive attitude from management (mentioned by 2 reviewers)
  • Understaffing leading to slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'17(4)'20(4)'22(2)'24(1)'26(3)

Distribution · 29 analyzed

5
13
4
4
3
1
2
0
1
11

How They Respond to Reviews

32%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that residents enjoy the activity program here; could you walk me through a typical daily schedule and how you ensure residents are encouraged to participate?
  • 2We understand that managing laundry for 154 residents is a big task; what specific systems do you have in place to ensure personal clothing items are tracked and returned to the correct resident?
  • 3Given the recent feedback regarding communication, what is your preferred method for families to stay updated on their loved one's care, and how do you ensure concerns are addressed promptly?
  • 4I see that staffing is a priority; how do you manage call-light response times during peak hours to ensure residents receive timely assistance with meals and hygiene?
  • 5With the current CMS health inspection ratings, what specific quality improvement initiatives is the facility currently focusing on to enhance the overall care experience?
  • 6How does your nursing team coordinate with local medical providers to handle emergency situations, and what is your process for notifying family members when a resident's health status changes?

Personalized based on this facility's data


Key Review Excerpts

Each visit I found the facility to be very clean, very well staffed and residences were happily engaged with each other as well as employees.

Family member · 2021★★★★★

My Mom was very cold natured and always wanted to be fully dressed. Several times I went in and she had shirt only. Couldn't find any of the blankets I had taken in. She was left to try to eat her meal on her own.

Memory care family member · 2019★★★☆☆

Poor care, grandma fell and had an opened bleeding head wound. Staff didn’t call me until an hour later and was not going to send her to the hospital.

Family member · 2026☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
14.4%
NC
16.4%
Cleveland
11.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
15.3%
NC
20.2%
Cleveland
13.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
NC
5.4%
Cleveland
2.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.8%
Mixed vs Avgs
Here
24.8%
US
19.5%
NC
21.5%
Cleveland
26.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
95.5%
NC
94.1%
Cleveland
98.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.3%
Mixed vs Avgs
Here
16.3%
US
19.4%
NC
21.0%
Cleveland
13.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
81.8%
NC
80.1%
Cleveland
78.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.7%
Better than Avg
Here
84.7%
US
79.8%
NC
78.1%
Cleveland
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NC
1.5%
Cleveland
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Well above state avg (5.6)
3 complaint-triggered
$52,852 in fines

This facility has concerning patterns with families filing complaints that triggered inspections, revealing issues with resident protection from abuse and neglect alongside building safety violations. The most recurring problems involve fire safety systems, electrical equipment, and resident rights protections. While all deficiencies show correction dates, the recent August 2025 survey exposed serious resident protection failures, suggesting ongoing care quality challenges that warrant careful consideration during any visit.

Aug 12, 2025Routine
6
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Aug 12, 2025Complaint
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

May 2, 2024Routine
6
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jan 12, 2023Routine
14
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Aug 12, 2025

$53,811

Ownership & Operations

Who Operates This Facility

Owner / Operator

White Oak Manor - Kings Mountain

Organization Type

for profit

Chain Affiliation

Chain Name

White Oak Management

Chain Size

11 facilities nationwide

Chain avg rating: 3.4/5 · Rank 12 of 14

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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