Country Club Center V, INC
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While the therapy department is frequently praised for helping patients return home, the facility has a concerning history of reports regarding patient falls and understaffing. If you consider this facility, you must conduct an unannounced visit and specifically observe staff response times and the cleanliness of the living areas to ensure they meet your standards for safety.
Google Reviews
Google Reviews
26 reviews on Google“Country Club Center V, Inc. presents a stark contrast in experiences, with some families praising the therapy staff and facility aesthetics, while others report severe neglect and safety failures. Multiple reviewers have documented incidents of patients falling, inadequate supervision, and a lack of basic assistance with daily needs like feeding and hygiene. Prospective families should be aware of significant concerns regarding staffing levels and the facility's admission policies.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Professional and engaging therapy staff
- Clean, modern facility appearance
- Smooth transition process for some admissions
Concerns
- Patient falls and lack of supervision (mentioned by 3 reviewers)
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Discriminatory or rigid admission/financial policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy team; could you tell us more about how the physical and occupational therapists work with residents on their daily mobility goals?
- 2Since we want to ensure a safe environment, what specific protocols are in place to monitor residents and prevent falls, especially during the night or during busy periods?
- 3How would you describe the communication style between the nursing staff and families to ensure we are always updated on any changes in health?
- 4Could you walk us through what a typical daily schedule looks like, including meal times and any social activities or group outings available?
- 5What is the process for handling medical emergencies or sudden changes in a resident's condition after regular business hours?
- 6We'd love to hear more about the dining experience and how the menu is planned to ensure residents enjoy their meals every day.
Personalized based on this facility's data
Key Review Excerpts
“My father was there a week and fell twice. We still don't know how long he laid on the floor bleeding. He had a head injury and they didn't bother doing X-rays at all.”
“This place was so understaffed, it took them an hour to get thickened water for my Mom and forget about getting her changed. The worst of it was my Mom fell off the bed twice and hit her head and had brain bleeding.”
“The therapy staff is friendly, engaging, and makes getting back to normal as easy of a process as it can be.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing nine complaint reports triggering inspections, highlighting issues with resident rights, medication management, and infection control that persist across multiple years. The most recurring problems involve resident rights violations, medication errors, and food service issues, with recent 2025 complaints about failure to protect residents from abuse and inadequate notification of families about incidents. While the facility corrects most deficiencies when cited, the repeated complaint-driven investigations suggest ongoing care quality concerns families should carefully evaluate.
Aug 28, 2025Complaint6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 16, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 17, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 12, 2022Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 15, 2019Routine6
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Country Club Center V, INC
for profit
Chain Affiliation
Country Club Rehabilitation Campus
7 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Holland Group II, Ltd
Owner · Organization
Harris, Janet
Owner
Gresock, Joshua
Owner (parent company)
Holland, Benjamin
Owner (parent company)
Holland, Nicholas
Owner (parent company)
Holland, Noah
Owner (parent company)
Holland-Gresock, Adam
Owner (parent company)
Holland-Gresock, Patricia
Owner (parent company)
Muirden-Holland, John
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit countryclubretirementcampus.com
Medicare data downloads
Original nursing home datasets
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