Arbors at Delaware
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 71 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (67%)
- High RN turnover (67%)
Bottom 25% in OH · Below recommended RN staffing · Abuse citation
What this means for your family
While the facility has a strong reputation for physical and occupational therapy, the recent, recurring reports of patient neglect, dehydration, and unsanitary conditions are deeply concerning. If you consider this facility, we strongly recommend conducting an unannounced visit on a weekend to observe staffing levels and cleanliness firsthand, and asking management specifically how they address resident hydration and call-light response times.
Google Reviews
Google Reviews
71 reviews on Google“Arbors at Delaware presents a starkly polarized experience for families, with some praising the dedicated therapy and nursing staff, while others report severe concerns regarding patient neglect and facility hygiene. While some families feel their loved ones are treated like family, multiple reviewers have raised critical alarms about dehydration, poor communication, and a lack of basic care for residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some long-tenured, caring nursing staff
- Seamless admission process for some families
- Engaging holiday and social activities
Concerns
- Severe dehydration and lack of basic patient care (mentioned by 4 reviewers)
- Unsanitary facility conditions (urine/feces odors, dirty floors) (mentioned by 3 reviewers)
- Poor communication and unprofessional management (mentioned by 3 reviewers)
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that you have a very active social calendar; could you walk me through what a typical day of activities looks like for a resident who enjoys staying engaged?
- 2Given that some families have expressed concerns regarding facility cleanliness and odors, what specific protocols do you have in place to ensure the living areas remain sanitary and fresh?
- 3With the current staffing ratings, what is your process for ensuring that call lights are answered promptly and that residents receive consistent attention throughout the day and night?
- 4I see that you are active in responding to feedback online; how do you use that communication channel to address family concerns and improve the daily care experience?
- 5Could you explain your current procedures for monitoring hydration and nutrition to ensure that residents are consistently receiving the basic care they need?
- 6How does your nursing team coordinate with the therapy staff to ensure that the physical and occupational therapy progress is maintained during daily routines?
Personalized based on this facility's data
Key Review Excerpts
“My mother when she was there was severely dehydrated... there is systematic apathy that runs through this facility from the many residents lying in bed all day on weekends including allowing their food trays sit in their rooms and picking them up with out being touched.”
“The care my huband received was beyond poor. And after making two complaints it got even worse. His bed was changed once in 3 weeks, he is on a special diet and with each meal he received foods he should not have.”
“The Arbors staff refused to release medical information for a transport back home holding the patient hostage. Attempts to get an ambulance or amulet home became a fight and the administration became involved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against Arbors at Delaware, triggering 27 of 70 total deficiencies across 11 surveys, with a recent serious abuse/neglect violation in November 2025. Recurring problems involve medication management errors, resident rights violations, and environmental safety issues. While the facility reports correcting each deficiency, the pattern of repeated medication errors and ongoing complaint investigations suggests persistent care quality concerns families should carefully evaluate.
Feb 2, 2026Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 26, 2025Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 12, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 22, 2024Complaint8
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 24, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Jun 26, 2024
11-day denial
Ownership & Operations
Who Operates This Facility
Arbors at Delaware
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 10 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit arborsatdelaware.com
Medicare data downloads
Original nursing home datasets
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