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Nursing HomeMedicaid Top Rated

Cherith Care Center at Willow Brook

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

100 Willow Brook Way, South, Delaware, OH 4301534 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 22 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its leadership and warm environment, making it a strong contender for many families. However, given the conflicting reports regarding response times and housekeeping, we strongly recommend you tour the facility specifically to check the cleanliness of resident rooms and ask management directly about their current staffing ratios for nursing aides.

Google Reviews

Google Reviews

22 reviews on Google
Cherith Care Center at Willow Brook receives high praise for its clean environment, friendly staff, and strong leadership, particularly from family members of residents. However, some reviewers have raised serious concerns regarding staffing shortages, responsiveness to medical needs, and cleanliness issues in certain areas. Prospective families should weigh the positive reports of compassionate care against reports of administrative and housekeeping challenges.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean6.0Activities8.0Meds4.0MemoryN/AComms5.0Value8.0

Strengths

  • Clean and well-maintained facility
  • Friendly and welcoming staff
  • Strong leadership and management
  • Effective rehabilitation outcomes

Concerns

  • Understaffing leading to slow response times for care and medication (mentioned by 2 reviewers)
  • Inconsistent housekeeping and cleanliness standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02016(2)3.52018(4)5.02019(4)3.32022(3)1.02023(1)4.62025(10)

Distribution · 24 analyzed

5
16
4
3
3
1
2
0
1
4

How They Respond to Reviews

32%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With a capacity of 34 residents, how does the team ensure consistent, timely support for medication management and daily care needs throughout the day?
  • 2I noticed the facility is well-maintained, but could you walk me through your current housekeeping schedule and how you ensure high standards of cleanliness in resident rooms?
  • 3Given the importance of responsive care, what is your protocol for managing call lights or requests for assistance during peak hours?
  • 4I see that leadership is very active here; how does the management team stay involved in the day-to-day quality of life and social activities for residents?
  • 5What does a typical daily activity schedule look like for residents to keep them engaged and connected with the community?
  • 6How does your nursing team coordinate with local medical providers to ensure seamless care, especially when addressing specific health concerns or medication adjustments?

Personalized based on this facility's data


Key Review Excerpts

My Grandma called the nurse and it took over two hours to just get some pain pills. I think that is very disrepsectful for someone like her who came here for her recovery.

Long-term resident's family · 2018★★★☆☆

The care he received allowed him to return to the community with no lasting deficits or complications from his illness. I would never go anywhere else!!!

Rehab patient's family · 2018★★★★★

Management is a joke. Housekeeping in general is a joke and you'd be so surprised how much mold is in this place is DISGUSTING.

Visitor · 2025☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
4.31hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
12.1%
OH
28.2%
Delaware
17.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.3%
OH
6.9%
Delaware
10.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
19.4%
OH
21.6%
Delaware
22.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
OH
92.6%
Delaware
86.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
14.4%
OH
5.8%
Delaware
10.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
5.3%
OH
6.3%
Delaware
5.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
81.8%
OH
78.4%
Delaware
67.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
79.7%
OH
75.6%
Delaware
74.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (10.1)

This facility has a pattern of deficiencies across multiple areas, with all issues reportedly corrected by the provider. The most recurring problems involve fire safety systems, medication management, and basic care quality including wound care and accident prevention. Medication errors were cited multiple times in 2023, while the most recent 2025 survey found issues with nursing staffing, resident safety, and infection control policies, suggesting ongoing operational challenges despite previous corrections.

May 28, 2025Routine
11
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

May 4, 2023Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 17, 2019Routine
5
0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cherith Care Center at Willow Brook

Organization Type

nonprofit

Ownership & Management

Key personnel

Barth, PhilManaging Control - Governing BodyDavis, BrandiManaging Control - Governing BodyDulgar, JasonManaging Control - Governing BodyIrwin, TerryManaging Control - Governing BodyJohnson, KimManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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