Cherith Care Center at Willow Brook
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
This facility is highly regarded for its leadership and warm environment, making it a strong contender for many families. However, given the conflicting reports regarding response times and housekeeping, we strongly recommend you tour the facility specifically to check the cleanliness of resident rooms and ask management directly about their current staffing ratios for nursing aides.
Google Reviews
Google Reviews
22 reviews on Google“Cherith Care Center at Willow Brook receives high praise for its clean environment, friendly staff, and strong leadership, particularly from family members of residents. However, some reviewers have raised serious concerns regarding staffing shortages, responsiveness to medical needs, and cleanliness issues in certain areas. Prospective families should weigh the positive reports of compassionate care against reports of administrative and housekeeping challenges.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming staff
- Strong leadership and management
- Effective rehabilitation outcomes
Concerns
- Understaffing leading to slow response times for care and medication (mentioned by 2 reviewers)
- Inconsistent housekeeping and cleanliness standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a capacity of 34 residents, how does the team ensure consistent, timely support for medication management and daily care needs throughout the day?
- 2I noticed the facility is well-maintained, but could you walk me through your current housekeeping schedule and how you ensure high standards of cleanliness in resident rooms?
- 3Given the importance of responsive care, what is your protocol for managing call lights or requests for assistance during peak hours?
- 4I see that leadership is very active here; how does the management team stay involved in the day-to-day quality of life and social activities for residents?
- 5What does a typical daily activity schedule look like for residents to keep them engaged and connected with the community?
- 6How does your nursing team coordinate with local medical providers to ensure seamless care, especially when addressing specific health concerns or medication adjustments?
Personalized based on this facility's data
Key Review Excerpts
“My Grandma called the nurse and it took over two hours to just get some pain pills. I think that is very disrepsectful for someone like her who came here for her recovery.”
“The care he received allowed him to return to the community with no lasting deficits or complications from his illness. I would never go anywhere else!!!”
“Management is a joke. Housekeeping in general is a joke and you'd be so surprised how much mold is in this place is DISGUSTING.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of deficiencies across multiple areas, with all issues reportedly corrected by the provider. The most recurring problems involve fire safety systems, medication management, and basic care quality including wound care and accident prevention. Medication errors were cited multiple times in 2023, while the most recent 2025 survey found issues with nursing staffing, resident safety, and infection control policies, suggesting ongoing operational challenges despite previous corrections.
May 28, 2025Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 4, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 17, 2019Routine5
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Cherith Care Center at Willow Brook
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit willow-brook.org
Medicare data downloads
Original nursing home datasets
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