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Nursing HomeMedicaid Investigative

Care One at Randolph

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

49 Thomas Patten Drive, Randolph, MA 02368168 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 127 Google reviews

5
4
3
2
1
Care One at Randolph Nursing Home in Randolph, MA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (25 vs median 7.0)
  • High RN turnover (54%)

Bottom 25% in MA · Below recommended RN staffing · Worst in CAREONE chain · $21,229 in fines

Source: Medicare data

What this means for your family

While CareOne at Randolph has a highly praised activities program and a strong rehab team, the facility suffers from inconsistent care standards. Families should be extremely cautious and perform frequent, unannounced visits to monitor hygiene and medication administration, as these are the most frequently cited areas of failure.

Google Reviews

Google Reviews

127 reviews on Google
CareOne at Randolph presents a deeply polarized experience for families, with some praising the facility for its clean environment and effective rehabilitation services, while others report severe neglect and communication failures. While several reviewers highlight compassionate staff and successful recovery stories, a significant number of families describe critical issues including poor hygiene, slow response times to call bells, and medication management errors. Prospective families should be aware that experiences appear highly inconsistent, often depending on the specific unit or shift.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities9.0Meds2.0Memory3.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational rehabilitation
  • Clean and well-maintained facility
  • Engaging activities and recreation programs
  • Some highly attentive and compassionate individual staff members

Concerns

  • Neglect of basic hygiene and toileting needs (mentioned by 12 reviewers)
  • Slow or non-existent response to call bells (mentioned by 9 reviewers)
  • Medication management errors and delays (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
  • Poor quality, cold, or incorrect food service (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'20(5)'22(20)'24(29)'26(26)

Distribution · 130 analyzed

5
70
4
6
3
3
2
4
1
47

How They Respond to Reviews

78%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent focus on enhancing our communication processes, what is the most reliable way for family members to receive timely updates regarding their loved one's daily status?
  • 2I noticed the facility has a robust recreation program; could you walk me through how you tailor these activities to ensure residents who may have mobility or cognitive challenges remain fully engaged?
  • 3How does the nursing team manage medication administration to ensure accuracy and prevent delays for residents with complex health needs?
  • 4Could you explain the current protocol for responding to call bells, and how you ensure that residents' hygiene and toileting needs are addressed promptly throughout the day and night?
  • 5I see that you actively engage with feedback online; how do you use that input to make concrete improvements to the quality and temperature of the meals served in the dining room?
  • 6With the current staffing levels, what specific oversight measures are in place to ensure that every resident receives the consistent, personalized care they require?

Personalized based on this facility's data


Key Review Excerpts

They were actually the best care he got anywhere. Not only did they heal his bedsores which were down to the bone but, they taught him to walk again, feed himself and be able to

Long-term resident's family · 2026★★★★★

My Mom was left in dirty diapers for 12 plus hours, regularly. Despite begging. pleading & crying, she was told they were 'Busy' & would get to her.

Short-term rehab family member · 2024☆☆☆☆

The activities director, Jolanda Pressey is truly a blessing. She comes up with different activities, that have kept him and everyone there, feeling lively.

Resident's family · 2026★★★★★
Source: 127 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
3.79hrs
92%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility52.7%
Worse than Avg
Here
52.7%
US
93.4%
MA
92.4%
Norfolk
89.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility56.0%
Worse than Avg
Here
56.0%
US
95.5%
MA
94.8%
Norfolk
94.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.9%
Mixed vs Avgs
Here
20.9%
US
15.4%
MA
21.3%
Norfolk
21.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.8%
Better than Avg
Here
16.8%
US
19.4%
MA
21.4%
Norfolk
18.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.2%
Better than Avg
Here
15.2%
US
19.5%
MA
19.4%
Norfolk
15.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
15.3%
MA
16.4%
Norfolk
19.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility37.9%
Worse than Avg
Here
37.9%
US
79.7%
MA
77.7%
Norfolk
71.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.9%
Worse than Avg
Here
43.9%
US
81.8%
MA
77.6%
Norfolk
67.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
MA
1.3%
Norfolk
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
1penalties
Well above state avg (8.9)
13 complaint-triggered
$21,229 in fines

Care One at Randolph shows a concerning pattern with 15 complaint-triggered deficiencies, indicating families have repeatedly reported problems. The facility struggles with persistent issues in care planning, resident communication, and medication management across multiple surveys from 2023-2025. While all deficiencies show correction dates, the recurring nature of problems in core care areas and significant family complaints suggest ongoing operational challenges that prospective families should carefully investigate during visits.

Aug 14, 2025Routine
28
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0907Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0628Minimal · Pattern

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

May 27, 2025Complaint
3
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Mar 20, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Dec 4, 2024Complaint
3
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 9, 2024Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 15, 2024Routine
20
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Federal Penalties

Fine

May 24, 2023

$21,229

Ownership & Operations

Who Operates This Facility

Owner / Operator

Care One at Randolph

Organization Type

for profit

Chain Affiliation

Chain Name

Careone

Chain Size

37 facilities nationwide

Chain avg rating: 3.4/5 · Rank 37 of 37 (Worst)

Ownership & Management

Owners

Thci of Massachusetts, LLC

Owner · Organization

Care Realty, LLC

Owner (parent company) · Organization

Des-I 2016 Grat

Owner (parent company) · Organization

Straus, Daniel

Owner (parent company)

Key personnel

Baruch, DavidW-2 Managing EmployeeBaruch, DavidOfficer / DirectorHealthbridge Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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