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Nursing HomeMedicaid

Concord Care and Rehabilitation Center

Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy. Still worth an in-person visit.

620 W Strub Rd, Sandusky, OH 4487050 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 25 Google reviews

5
4
3
2
1
Concord Care and Rehabilitation Center Nursing Home in Sandusky, OH — Street View
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What this means for your family

This facility is highly regarded for its physical therapy outcomes and active social calendar, making it a strong candidate for rehabilitation. However, because some families have reported issues with staff responsiveness and missing personal items, we recommend conducting a tour during a weekend or evening shift to observe staffing levels firsthand.

Google Reviews

Google Reviews

25 reviews on Google
Concord Care and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy department for successful rehabilitation outcomes and a warm, family-like atmosphere. However, significant concerns exist regarding inconsistent staffing levels, reports of residents being ignored, and issues with personal items going missing.

Quality Themes

Tap a score for details
Food5.0Staff7.0CleanN/AActivities9.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Effective rehabilitation and physical therapy
  • Warm, family-oriented staff culture
  • Engaging activities and outings
  • Small, intimate facility environment

Concerns

  • Inconsistent care and staff responsiveness (mentioned by 2 reviewers)
  • Theft or loss of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(1)'22(1)'24(4)'26(3)

Distribution · 29 analyzed

5
19
4
1
3
1
2
5
1
3

How They Respond to Reviews

68%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's intimate size of 50 residents, how do you ensure consistent, personalized attention for each individual throughout the day?
  • 2I noticed the facility has a strong reputation for physical therapy; could you walk us through how the rehab team coordinates with nursing staff to ensure a resident's progress is maintained outside of therapy sessions?
  • 3With your active calendar of outings and social events, how do you help new residents integrate into the community and find activities that match their personal interests?
  • 4I see that you are active in responding to feedback online; what is your process for addressing family concerns or suggestions once a resident is living here?
  • 5To give us peace of mind regarding personal belongings, what security measures or labeling protocols do you have in place to help prevent items from being misplaced?
  • 6Regarding the recent health inspection findings, what specific steps has the leadership team taken to address those areas and improve the overall care experience?

Personalized based on this facility's data


Key Review Excerpts

My husband was told he would never stand or walk again. Well Concord proved them wrong he is standing , walking and home.

Long-term resident's family · 2025★★★★★

I used too have to change my roommates diapers because she would ring her bell and they would just sit there and ignore it noon stop.

Rehab patient · 2021★★☆☆☆

My sister has been at Concord Care Center of Sandusky for almost 5 years. The facility is smaller but has a wonderful caring staff who treats the residents like family.

Long-term resident's family · 2025★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
98%
Registered nurses for medical care
Total Nursing
3.14hrs
77%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility61.9%
Worse than Avg
Here
61.9%
US
12.1%
OH
28.2%
Erie
11.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility41.9%
Worse than Avg
Here
41.9%
US
19.5%
OH
25.4%
Erie
17.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
19.4%
OH
21.6%
Erie
23.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
15.3%
OH
6.9%
Erie
15.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
14.4%
OH
5.8%
Erie
14.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Erie
89.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.7%
OH
75.6%
Erie
73.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
81.8%
OH
78.4%
Erie
80.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Erie
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (10.1)
5 complaint-triggered

This facility shows concerning patterns with 57 deficiencies across multiple surveys, including 8 complaint-triggered issues where families filed reports about problems like medication errors, pressure ulcer care, and resident safety. The most recurring issues involve fire safety systems, nutrition and dietary services, and resident care planning. While all deficiencies show correction dates, problems persist across years, with fire safety violations recurring in 2019, 2022, and 2024, suggesting ongoing maintenance and oversight challenges that families should investigate thoroughly.

Sep 5, 2024Routine
15
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 3, 2024Complaint
3
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 28, 2023Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Apr 13, 2023Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 25, 2022Routine
30
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 30, 2019Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Concord Care and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Aom Healthcare

Chain Size

20 facilities nationwide

Chain avg rating: 2.6/5 · Rank 4 of 20

Ownership & Management

Owners

Amsel, Hindy

Owner

10%

Goldstein, Jeffrey

Owner

10%

Sherman, Alexander

Owner

13%

Sherman, Samuel

Owner

20%

Sherman, Tzvi

Owner

13%

Sherman, Yehuda

Owner

13%

Tratner, Batsheva

Owner

10%

Key personnel

Gilbert, CoraW-2 Managing EmployeeParker, DianeW-2 Managing EmployeeGoldstein, JeffreyManagerSherman, AlexanderManagerSherman, SamuelManager
Source: Medicare provider data

Contact

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References & Resources

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