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Nursing HomeMedicaid Investigative

Vista Care Center of Milan

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

185 S Main St, Milan, OH 4484690 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.2/5

based on 5 Google reviews

5
4
3
2
1
Vista Care Center of Milan Nursing Home in Milan, OH — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (22 vs median 8.0)
  • High staff turnover (57%)

Bottom 25% in OH · Critically understaffed (RN) · Significantly below average staffing · $12,834 in fines · Abuse citation

Source: Medicare data

What this means for your family

Given the consistent reports of poor cleanliness and a failure to communicate with families, this facility currently presents significant concerns. We strongly advise families to conduct an in-person tour to verify sanitation standards and to demand a clear, written policy on how the facility handles family updates during health emergencies.

Google Reviews

Google Reviews

5 reviews on Google
Vista Care Center of Milan faces significant criticism regarding cleanliness and a lack of proactive communication with families during health crises. Recent feedback is overwhelmingly negative, with multiple reviewers expressing dissatisfaction with the facility's care standards and responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff1.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • None identified in recent text reviews

Concerns

  • Lack of communication with family members (mentioned by 2 reviewers)
  • Poor facility cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02021(2)1.02024(1)1.02025(2)

Distribution · 5 analyzed

5
1
4
0
3
1
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding facility upkeep, could you walk me through your current daily cleaning protocols and how you ensure high standards for resident living spaces?
  • 2Communication is very important to our family; what is the standard process for keeping family members updated on a resident's daily health status and changes in care?
  • 3With the current staffing ratings, how does your leadership team ensure that residents receive consistent, personalized attention throughout the day and night?
  • 4I noticed the facility has had a high number of state violations recently; what specific steps is the administration taking to address these findings and improve the quality of care?
  • 5What specific activities or social programs are available to help residents feel engaged and connected within the community on a daily basis?
  • 6How are medical emergencies handled on-site, and what is your protocol for coordinating with local hospitals if a resident requires urgent care?

Personalized based on this facility's data


Key Review Excerpts

The place is not clean. And don't keep the family informed. And when the home has Covid and aren't taking care of patients properly.I am not happy with their care.

Family member · 2025☆☆☆☆
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
2.68hrs
65%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility41.1%
Worse than Avg
Here
41.1%
US
19.5%
OH
25.4%
Erie
17.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
15.4%
OH
9.4%
Erie
16.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
12.1%
OH
28.2%
Erie
13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
15.3%
OH
6.9%
Erie
15.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.7%
Worse than Avg
Here
81.7%
US
93.4%
OH
92.6%
Erie
89.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
OH
5.8%
Erie
14.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
79.7%
OH
75.6%
Erie
75.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.6%
Worse than Avg
Here
73.6%
US
81.8%
OH
78.4%
Erie
81.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Erie
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
1penalties
Well above state avg (10.1)
19 complaint-triggered
$12,834 in fines

Vista Care Center shows concerning patterns with 44 deficiencies across 8 surveys, including 19 complaint-triggered violations where families filed reports. Recurring problems involve medication management (appearing in multiple surveys), abuse/neglect reporting failures, and fire safety violations. While the facility has correction plans for all issues, the high volume of complaints and repeated medication and safety deficiencies across multiple years suggest persistent care quality concerns that warrant careful consideration.

Sep 9, 2025Complaint
4
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 12, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 17, 2024Complaint
8
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 17, 2024Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Nov 14, 2023Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 1, 2023Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Oct 17, 2024

$12,834

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vista Care Center of Milan

Organization Type

for profit

Chain Affiliation

Chain Name

Continuing Healthcare Solutions

Chain Size

12 facilities nationwide

Chain avg rating: 2.0/5 · Rank 9 of 12

Ownership & Management

Owners

Continuing Healthcare Solutions INC

Owner · Organization

100%

Bunner, Michael

Owner (parent company)

5%

Mallett, Christopher

Owner (parent company)

30%

Parsons, Benjamin

Owner (parent company)

5%

Sprenger, Mark

Owner (parent company)

30%

Sprenger, Timothy

Owner (parent company)

30%

Key personnel

Sprenger, TimothyW-2 Managing EmployeeBunner, MichaelOfficer / DirectorMallett, ChristopherOfficer / DirectorParsons, BenjaminOfficer / DirectorSprenger, MarkOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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