Vista Care Center of Milan
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High staff turnover (57%)
Bottom 25% in OH · Critically understaffed (RN) · Significantly below average staffing · $12,834 in fines · Abuse citation
What this means for your family
Given the consistent reports of poor cleanliness and a failure to communicate with families, this facility currently presents significant concerns. We strongly advise families to conduct an in-person tour to verify sanitation standards and to demand a clear, written policy on how the facility handles family updates during health emergencies.
Google Reviews
Google Reviews
5 reviews on Google“Vista Care Center of Milan faces significant criticism regarding cleanliness and a lack of proactive communication with families during health crises. Recent feedback is overwhelmingly negative, with multiple reviewers expressing dissatisfaction with the facility's care standards and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- None identified in recent text reviews
Concerns
- Lack of communication with family members (mentioned by 2 reviewers)
- Poor facility cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility upkeep, could you walk me through your current daily cleaning protocols and how you ensure high standards for resident living spaces?
- 2Communication is very important to our family; what is the standard process for keeping family members updated on a resident's daily health status and changes in care?
- 3With the current staffing ratings, how does your leadership team ensure that residents receive consistent, personalized attention throughout the day and night?
- 4I noticed the facility has had a high number of state violations recently; what specific steps is the administration taking to address these findings and improve the quality of care?
- 5What specific activities or social programs are available to help residents feel engaged and connected within the community on a daily basis?
- 6How are medical emergencies handled on-site, and what is your protocol for coordinating with local hospitals if a resident requires urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The place is not clean. And don't keep the family informed. And when the home has Covid and aren't taking care of patients properly.I am not happy with their care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vista Care Center shows concerning patterns with 44 deficiencies across 8 surveys, including 19 complaint-triggered violations where families filed reports. Recurring problems involve medication management (appearing in multiple surveys), abuse/neglect reporting failures, and fire safety violations. While the facility has correction plans for all issues, the high volume of complaints and repeated medication and safety deficiencies across multiple years suggest persistent care quality concerns that warrant careful consideration.
Sep 9, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 17, 2024Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 17, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nov 14, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 1, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 17, 2024
$12,834
Ownership & Operations
Who Operates This Facility
Vista Care Center of Milan
for profit
Chain Affiliation
Continuing Healthcare Solutions
12 facilities nationwide
Chain avg rating: 2.0/5 · Rank 9 of 12
Ownership & Management
Owners
Continuing Healthcare Solutions INC
Owner · Organization
Bunner, Michael
Owner (parent company)
Mallett, Christopher
Owner (parent company)
Parsons, Benjamin
Owner (parent company)
Sprenger, Mark
Owner (parent company)
Sprenger, Timothy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit continuinghc.com
Medicare data downloads
Original nursing home datasets
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