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Nursing HomeMedicaid

Parkvue Health Care Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

3800 Boardwalk Blvd, Sandusky, OH 4487084 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 44 Google reviews

5
4
3
2
1
Parkvue Health Care Center Nursing Home in Sandusky, OH — Street View
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What this means for your family

Parkvue is highly regarded for its rehabilitation services and compassionate memory care, with many families noting the staff's dedication. However, because a few reviewers have reported concerns regarding hygiene and response times, we recommend scheduling a tour during a weekend or evening shift to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

44 reviews on Google
Parkvue Health Care Center receives high praise for its compassionate nursing staff, effective rehabilitation programs, and clean, well-maintained facilities. While many families report excellent experiences with long-term and end-of-life care, a minority of reviewers have raised serious concerns regarding inconsistent staffing levels, slow response times to call lights, and occasional lapses in basic hygiene care.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean8.0Activities9.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Strong communication with families

Concerns

  • Slow response times to call lights (mentioned by 2 reviewers)
  • Inconsistent hygiene and personal care (mentioned by 3 reviewers)
  • Understaffing issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(3)'22(2)'24(20)'26(9)

Distribution · 46 analyzed

5
38
4
3
3
0
2
0
1
5

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very well-maintained and clean; what are your specific protocols for ensuring resident rooms and common areas stay that way?
  • 2It's great to see how much the management engages with feedback; how does the team use family suggestions to improve daily care?
  • 3How does the nursing team manage call light response times during the night shifts to ensure no resident is left waiting?
  • 4What specific steps are being taken to ensure consistent hygiene and personal care routines for every resident every day?
  • 5Can you tell me more about how the physical and occupational therapy programs are integrated into a resident's weekly schedule?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The skilled portion was very good and we became very familiar with the nurses and CNAs. At that level there were some longer waits at times but staffing is a problem everywhere. She was cared for wonderfully and lovingly.

End of life care family member · 2024★★★★★

The nursing and nursing aid care have been extremely patient, attentive and committed to caring for my mother-in-law's special needs. All the staff is exceptional, including the kitchen and dining room employees, always pleasant and positive.

Memory care family member · 2024★★★★★

The physical therapy and occupational therapy team were amazing and worked with me and my providers to reach my goals. They helped me make measurable progress with each new challenge I faced.

Rehab patient · 2026★★★★★
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
4.09hrs
100%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
12.1%
OH
28.2%
Erie
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
19.5%
OH
25.4%
Erie
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
OH
92.6%
Erie
89.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
19.4%
OH
21.6%
Erie
22.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.2%
Mixed vs Avgs
Here
7.2%
US
14.4%
OH
5.8%
Erie
14.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OH
94.5%
Erie
93.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
79.7%
OH
75.6%
Erie
73.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
OH
78.4%
Erie
80.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
OH
1.2%
Erie
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (10.1)
2 complaint-triggered

Parkvue Health Care Center shows a concerning pattern of recurring fire safety and building maintenance deficiencies across multiple surveys, with families filing complaints about accident prevention and medical record protection. The facility has repeatedly struggled with fire safety systems, emergency exits, and environmental safety, indicating persistent challenges in maintaining basic safety standards despite correction efforts.

Oct 31, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · PatternCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Feb 6, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 12, 2023Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 28, 2022Routine
21
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0888Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

Apr 11, 2019Routine
11
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parkvue Health Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

United Church Homes

Chain Size

8 facilities nationwide

Chain avg rating: 3.3/5 · Rank 2 of 6 (Best)

Ownership & Management

Key personnel

Keller, KenW-2 Managing EmployeeBrownfield, ThomasOfficer / DirectorGreen, CatherineOfficer / DirectorHenry, JamesOfficer / DirectorKutschbach, RobertOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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