Providence Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

Watch Providence Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (61%)
- High RN turnover (70%)
Bottom 25% in OH · Below recommended RN staffing · Worst in COMMONSPIRIT HEALTH chain · No penalties on record
What this means for your family
While the facility is praised for its cleanliness and active social calendar, there are recurring, serious allegations regarding medication errors and neglect in the nursing wing. We strongly advise families to conduct unannounced visits and specifically monitor medication administration and staff response times if choosing this facility.
Google Reviews
Google Reviews
36 reviews on Google“Providence Care Center receives highly polarized feedback, with some families praising the facility's cleanliness and friendly atmosphere, while others report severe neglect and safety concerns. Critical reviews highlight serious issues regarding medication administration, hygiene, and staff responsiveness. Families considering this facility should be aware of the significant gap between the positive experiences in independent living and the distressing reports regarding nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Active social environment and amenities
- Effective discharge planning
Concerns
- Neglect and poor hygiene standards (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Slow or unresponsive nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve daily care standards?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with hygiene and personal care needs?
- 3Can you walk me through your current process for medication administration and how you ensure accuracy to prevent errors?
- 4I see the facility has a very active social calendar; what are some of the most popular activities that residents participate in during the week?
- 5How does your nursing team communicate with families when there is a change in a resident's health status or a medical concern?
- 6What steps is the leadership team taking to address the recent health inspection findings to ensure a higher quality of care for residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses would take it upon themselves to not give him the pain meds that was prescribed to him. They left him in a recliner all day and night and he ended up with a open sore on his buttocks.”
“The facility itself is spotlessly clean and well-maintained, creating a bright and comfortable environment. From the front desk staff to the care team I observed interacting with residents, everyone was incredibly courteous and genuinely attentive.”
“It took over an hour for a nurse to come . No one is in the same page! They have no clue as to what they are doing! They don’t follow doctors orders! Gave him full sized pills and didn’t crush them cause him to aspirate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Providence Care Center has significant recurring issues with families filing multiple complaints about abuse and neglect prevention, with recent citations for improper restraint use and failure to report suspected abuse. The facility repeatedly struggles with basic quality of care including pressure ulcer prevention, incontinence care, and medication safety, along with persistent safety hazards and infection control problems. While issues appear corrected after citations, the pattern of complaints and recurring deficiencies in fundamental care areas raises concerns.
Mar 3, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 21, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 21, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 26, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 5, 2023Routine17
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Providence Care Center
nonprofit
Chain Affiliation
Commonspirit Health
19 facilities nationwide
Chain avg rating: 3.0/5 · Rank 16 of 19 (Worst)
Ownership & Management
Owners
Chi Living Communities
Owner · Organization
Commonspirit Health
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit chilivingcommunities.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Ohio Veterans Home
1.9 miNursing Home · Sandusky, OH
Concord Care and Rehabilitation Center
2.1 miNursing Home · Sandusky, OH
Parkvue Health Care Center
3.3 miNursing Home · Sandusky, OH
The Meadows at Osborn Park
4.3 miNursing Home · Huron, OH
Admiral's Pointe Nursing & Rehabilitation
6.8 miNursing Home · Huron, OH
Otterbein North Shore
7.5 miNursing Home · Lakeside, OH