Complete Care at Woodlands
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 249 Google reviews

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What this means for your family
This facility is highly regarded for its clean environment and active recreation program, making it a comfortable choice for many residents. However, if your loved one requires intensive rehabilitation, we recommend asking specifically about the frequency and duration of therapy sessions to ensure they meet your expectations.
Google Reviews
Google Reviews
249 reviews on Google“Complete Care at Woodlands is widely praised for its clean, well-maintained facility and a friendly, attentive staff that goes above and beyond for residents. While the vast majority of reviews are highly positive, a small number of families have raised concerns regarding inconsistent rehabilitation focus, occasional rudeness from specific staff members, and environmental comfort issues like high temperatures in common areas.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and attentive nursing staff
- Engaging recreation and activity programs
- Helpful and professional admissions team
Concerns
- Inconsistent or insufficient rehabilitation therapy focus (mentioned by 2 reviewers)
- Reports of rude or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a high volume of online reviews; how does your team use that feedback to continuously improve the resident experience?
- 2Given the facility's strong reputation for recreation, could you walk us through a typical week of activities and how you encourage residents to participate?
- 3With the current CMS staffing rating, what steps are you taking to ensure that every resident receives consistent, personalized attention throughout the day?
- 4For residents requiring rehabilitation, how do you tailor therapy plans to ensure they are meeting their recovery goals effectively?
- 5I see that the facility is very responsive to online feedback; what is your internal process for addressing any concerns or communication issues that might arise between staff and families?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly do you communicate those situations to family members?
Personalized based on this facility's data
Key Review Excerpts
“The Valentine's Day event was a blast!! The activity crew did a tremendous job. Thank you and continue to keep up the great job.”
“My 102 year old Grandmother is taken care of so well at Complete Care of Woodlands. She's been there over 5 years. She has such good care givers and professional staff members at Complete Care.”
“I was in this nursing home facility for a long time and I have a lot of people to thank for my recovery... they are awesome.Thank you Annette,Jayda,Grady,and Ceila and my brithday girl turned 70 you are awesome”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with safety systems and care planning across multiple surveys, with families filing 5 complaint-triggered deficiencies. The most frequent problems involve fire safety systems (smoke barriers, sprinklers, exit lighting), resident assessment and care planning, and infection control. While pressure ulcer care issues from 2024 resurfaced in a recent complaint in 2025, most deficiencies appear to be corrected when identified, though the pattern suggests ongoing challenges with maintaining consistent standards.
Nov 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 24, 2025Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 1, 2024Routine13
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 16, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 19, 2021Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Payment Denial
Feb 1, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Complete Care at Woodlands
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 8 of 85 (Best)
Ownership & Management
Owners
Eef Capital LLC
Owner · Organization
Pc Holdings 2 LLC
Owner · Organization
Pc Holdings 1 LLC
Owner (parent company) · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
249 reviews from families & visitors
Official Website
Visit ccwoodlands.com
Medicare data downloads
Original nursing home datasets
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