Ashbrook Care & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 98 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in NJ · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in AUTUMN LAKE HEALTHCARE chain · $98,403 in fines
What this means for your family
This facility offers a highly effective rehabilitation program that many families find beneficial for recovery. However, given the consistent reports of slow call-bell response times and hygiene concerns, we strongly recommend visiting during off-hours or weekends to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
98 reviews on Google“Ashbrook Care & Rehabilitation Center receives polarized feedback, with many families praising the dedicated nursing and therapy staff who provide compassionate care during recovery. However, significant concerns persist regarding facility maintenance, slow response times for call bells, and inconsistent communication, with some reviewers reporting serious neglect and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Helpful and welcoming administrative and front-desk personnel
- Strong recreation department that keeps residents engaged
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 6 reviewers)
- Facility cleanliness and hygiene issues (urine odors, dirty rooms) (mentioned by 5 reviewers)
- Understaffing, particularly during late-night shifts (mentioned by 3 reviewers)
- Poor communication and difficulty reaching residents by phone (mentioned by 3 reviewers)
- Outdated facility in need of physical repairs and maintenance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to help them regain independence?
- 2What specific steps is the facility taking to ensure rooms and common areas are kept fresh and clean for the residents?
- 3How does the nursing team manage call bell responses during the late-night shifts to ensure everyone gets help promptly?
- 4We'd love to hear more about the recreation department and what kind of daily activities or social events keep the residents engaged?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate physician or specialist attention?
- 6What is the best way for our family to stay in regular contact with our loved one, and how do you handle communication regarding updates on their care?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department definitely got my husband prepared to come home. A shout out to the receptionists who greeted me warmly everyday, the wonderful nursing staff especially Serna, Pierre and others who took care of his needs.”
“My dad has been in several facilities before, and visiting was always stressful—we never knew what condition we’d find him in. Since he’s been at Ashbrook Care, that feeling has completely changed. Now, we feel at ease when we visit.”
“I’ve been exhausted looking for a place for my mother have to say that this facility was by far the best when it came to answering my overwhelming amount of questions and concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent surveys show concerning safety issues at Ashbrook Care & Rehabilitation Center, with 55 total deficiencies across fire safety, medication management, and staffing areas. Families filed complaints regarding living environment conditions and wound care. The most recent May 2025 inspection found serious medication errors and abuse prevention failures, though the facility reports corrections. Recurring fire safety problems across all three surveys suggest ongoing infrastructure challenges.
May 9, 2025Routine16
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
May 9, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 15, 2023Routine22
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Dec 15, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 6, 2023Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Federal Penalties
Fine
May 9, 2025
$44,486
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 18, 2023
$4,235
Fine
Sep 11, 2023
$3,812
Fine
Sep 5, 2023
$3,529
Fine
Aug 28, 2023
$3,176
Fine
Aug 21, 2023
$2,823
Fine
Aug 14, 2023
$2,470
Fine
Aug 7, 2023
$2,117
Fine
Jul 17, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Ashbrook Care & Rehabilitation Center
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 58 of 60 (Worst)
Ownership & Management
Owners
Jacobs, Hyman
Owner
Jacobs, Livia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit autumnlakescotchplains.com
Medicare data downloads
Original nursing home datasets
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