Careone at the Highlands
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 248 Google reviews

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What this means for your family
While the facility's physical therapy and social work teams are frequently praised, the recurring reports of neglect and slow response times are serious red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensure that call buttons are answered promptly.
Google Reviews
Google Reviews
248 reviews on Google“CareOne at The Highlands presents a stark divide in user experiences, with many reviewers praising the facility for its clean environment, professional social work team, and effective physical therapy. However, a significant number of families report alarming instances of neglect, including unaddressed bedsores, slow response times to call buttons, and poor communication regarding medical status. Prospective families should be aware that while many find the staff compassionate, others describe a facility that is understaffed and inattentive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful and responsive social work department
- Professional and compassionate nursing staff (cited by many)
Concerns
- Neglect and slow response times to call bells (mentioned by 9 reviewers)
- Poor communication regarding medical status and appointments (mentioned by 5 reviewers)
- Inadequate dietary management and cold food (mentioned by 4 reviewers)
- Staff observed using personal phones instead of attending to patients (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How do the nurses and caregivers ensure that call bells are answered promptly, especially during busy shift changes?
- 3What is the process for keeping family members updated on changes in a resident's medical status or upcoming doctor appointments?
- 4Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and meet individual dietary needs?
- 5How does the staff manage medication administration to ensure everything is handled accurately and on schedule?
- 6What kind of social activities or community events does the social work department organize to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here for a short time to rehab after a hip replacement. While she was there the nurses and aides took great care of my mom. They were very caring. I appreciate all they did for her.”
“My father in law got put in this facility after being in an induced coma for being septic. He is constantly calling us and telling us he’s not being properly cared for. Now he’s septic again and I think it’s from poor care at this facility.”
“The social work staff is incredible, always available to answer questions and extremely courteous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that led to 9 deficiencies, including repeated issues with reporting suspected abuse and neglect across multiple surveys. The most recurring problems involve resident assessment and care planning, fire safety systems, and medication management. While the facility corrects identified issues, the pattern of complaint-driven deficiencies and recurring assessment problems, particularly the recent May 2025 findings, suggest ongoing care quality concerns that warrant careful evaluation during any visit.
Oct 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 28, 2025Routine9
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 16, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 12, 2024Routine22
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Careone at the Highlands
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 26 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
248 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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