Aristacare at Norwood Terrace
Strong Medicare quality ratings; families often praise highly effective and compassionate rehab therapy team. Still worth an in-person visit.
based on 345 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and engaging activity programs, making it a strong candidate for short-term rehab. However, because multiple families have reported serious concerns regarding clinical oversight and hygiene, we strongly recommend conducting an unannounced visit and asking specifically about their medication management protocols and nurse-to-patient ratios.
Google Reviews
Google Reviews
345 reviews on Google“AristaCare at Norwood Terrace receives high praise for its dedicated rehab therapy team and supportive administrative staff, with many families noting a warm, family-like atmosphere. However, a small but significant number of critical reviews allege serious neglect, including medication errors, poor hygiene, and slow response times, which prospective families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and compassionate rehab therapy team
- Supportive and responsive administrative staff
- Warm, family-oriented environment
- Proactive communication with families
Concerns
- Neglect and slow response times for basic needs (mentioned by 3 reviewers)
- Medication management and clinical errors (mentioned by 2 reviewers)
- Unsanitary conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your rehab therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 2It’s great to see how much the administration engages with the community through your reviews; how does that proactive communication style extend to daily updates for families?
- 3What specific protocols are in place to ensure medication administration is double-checked and error-free for every resident?
- 4How does the nursing staff manage response times during the night or during busy periods to ensure basic needs are met promptly?
- 5Could you walk us through your cleaning and sanitation schedule to ensure the resident rooms and common areas are kept in top condition?
- 6What kind of daily activities or social outings are available to help residents stay engaged and feel part of the family-oriented environment here?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are wonderful and work very hard to ensure that my dad is reaching his potential. The nurses, CNA's, recreation department, therpaists, front desk workers are all very caring and compassionate.”
“My mother hadn't been to the bathroom in days while she was here bowels and kidneys were shutting down and she was septic. The attending doctor, nurses and nurse practitioner had no clue what they were doing.”
“As a nurse myself it was a bit of a hard transition going from caregiver to patient but there are so many caring staff members that they easily calmed my nerves and helped me feel more comfortable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring fire safety deficiencies across multiple surveys, with issues in smoke detection systems, emergency exits, and electrical systems appearing in both 2023 and 2025 inspections. The facility also shows problems with resident care planning and bladder/bowel care that have persisted across surveys. While all deficiencies show correction dates, the repeated safety violations suggest ongoing maintenance challenges that families should discuss during visits.
Apr 3, 2025Routine13
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 2, 2023Routine17
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 6, 2021Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Aristacare at Norwood Terrace
for profit
Chain Affiliation
Aristacare
9 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Greenberger, Sidney
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
345 reviews from families & visitors
Official Website
Visit acatnorwood.com
Medicare data downloads
Original nursing home datasets
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