Hartwyck at Oak Tree
Strong Medicare quality ratings; families often praise effective physical and cognitive therapy programs. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
While the facility is frequently cited for having a top-tier physical therapy program, the recurring reports of neglect and understaffing are serious red flags. If you choose this facility, ensure you have a family member present regularly to monitor hygiene and medication schedules, as response times for call buttons appear to be a consistent issue.
Google Reviews
Google Reviews
78 reviews on Google“Hartwyck at Oak Tree receives highly polarized feedback, with many families praising the facility's physical therapy and rehabilitation programs while expressing deep concern over nursing care and facility conditions. While some patients report successful recoveries, numerous reviewers cite significant issues with understaffing, slow response times, and poor hygiene standards. Families should be aware that the facility's physical appearance is frequently described as outdated and worn, which may impact the overall perception of care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and cognitive therapy programs
- Professional and dedicated therapy staff
- Helpful and polite front-line employees
- Successful outcomes for certain rehabilitation patients
Concerns
- Severe understaffing leading to neglect and slow response times (mentioned by 12 reviewers)
- Poor hygiene, including soiled linens and lack of sanitation (mentioned by 8 reviewers)
- Outdated, worn, and unclean facility environment (mentioned by 6 reviewers)
- Inconsistent medication management and late administration (mentioned by 4 reviewers)
- Staff prioritizing personal phone use over patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the therapy programs being a noted strength here, how do you integrate those successful rehabilitation outcomes into the daily routine for long-term residents?
- 2I noticed some areas of the facility appear a bit worn; what is your current plan or schedule for facility maintenance and deep-cleaning of resident rooms?
- 3Could you walk me through the protocol for ensuring timely medication administration, especially during shift changes or busy periods?
- 4What steps are you taking to ensure that frontline staff remain focused and attentive to resident needs throughout their entire shift?
- 5Given the feedback regarding response times, what is the standard procedure for how quickly a staff member is expected to respond to a call bell?
- 6How do you maintain consistent communication with families regarding changes in a resident's health or daily care needs?
Personalized based on this facility's data
Key Review Excerpts
“Don't go by the looks of Hartwyck it's an old facility but it's a great facility.”
“Not in the best physical shape, not the cleanest and definitely not the best bedside care. However their therapy programs is one of the best in the state!”
“The nurses seem caring but they are not professional whatsoever. Many of the nurses call my by my first name, even though I am a physician.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who were physically restrained
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with fire safety and electrical systems across all three surveys, with persistent problems including emergency power generation and exit safety that have not been fully resolved despite corrections. The most recent December 2024 survey identified 12 new deficiencies primarily related to fire safety, emergency preparedness, and electrical systems, along with some resident care concerns including life support protocols and dialysis services.
Dec 20, 2024Routine12
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 22, 2023Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 2, 2021Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Hartwyck at Oak Tree
nonprofit
Ownership & Management
Owners
Hackensack Meridian Health INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit hackensackmeridianhealth.org
Medicare data downloads
Original nursing home datasets
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