Complete Care at Plainfield LLC
Strong Medicare quality ratings; families often praise highly skilled and encouraging rehab therapy team. Still worth an in-person visit.
based on 170 Google reviews
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What this means for your family
This facility is highly recommended for its exceptional rehab therapy team, which has helped many residents regain mobility. However, families should be aware of recurring complaints regarding food quality and occasional cleanliness issues; we recommend visiting during off-hours to observe the environment firsthand.
Google Reviews
Google Reviews
170 reviews on Google“Complete Care at Plainfield is widely praised for its exceptional rehabilitation therapy team, which many residents credit for helping them regain mobility and independence. While families and residents frequently highlight the facility's recent renovations and the dedication of specific staff members, some reviewers express concerns regarding food quality, facility cleanliness, and occasional staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging rehab therapy team
- Attentive and compassionate nursing and support staff
- Beautiful, modern building renovations
- Responsive administrative leadership
Concerns
- Poor food quality and lack of dietary variety (mentioned by 6 reviewers)
- Facility cleanliness and odors in hallways (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone some beautiful modern renovations; how do these updates impact the daily living experience for residents?
- 2With the rehabilitation team being so highly regarded here, how do you integrate their therapy programs into the daily routines of long-term residents?
- 3I see that the leadership team is very active in responding to feedback; how do you incorporate family and resident suggestions into your ongoing operational improvements?
- 4Regarding the dining experience, what options are available for residents who might be looking for more variety or specific dietary preferences?
- 5To ensure the best care experience, could you walk me through the process for addressing concerns about hall cleanliness or room maintenance when they arise?
- 6Given the current staffing levels, what is your protocol for ensuring timely assistance for residents who need help with daily tasks or urgent requests?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is incredibly patient, knowledgeable, and truly caring. Their expertise is outstanding, and they always take the time to work at my pace and understand my individual medical needs.”
“The nursing and support staff were attentive, professional, and caring. The therapy team worked wonders helping him regain his strength and confidence, and they always encouraged him while respecting his limits.”
“My grandfather has been largely ignored and neglected in this facility. It is also very dreary and dirty looking. My grandmother regularly went to visit him and would frequently find him sitting in urine and feces.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 20 deficiencies across three surveys with no complaints filed, indicating recurring operational challenges. The most frequent issues involve fire safety systems (smoke detection, sprinklers, exit maintenance), infection control appearing across multiple surveys, and resident assessment protocols. While all deficiencies show correction dates, the pattern of repeated fire safety and infection control violations suggests ongoing maintenance and oversight concerns families should discuss during visits.
Mar 20, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 17, 2023Routine11
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 19, 2021Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Ownership & Operations
Who Operates This Facility
Complete Care at Plainfield LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 85 (Best)
Ownership & Management
Owners
Pc Hmh Opco Holdngs LLC
Owner · Organization
Pc Hmh Holdings LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit ccplainfield.com
Medicare data downloads
Original nursing home datasets
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