Auberge at Bee Cave a Memory Care Community
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
This facility offers a beautiful environment and highly engaging activities that are excellent for memory care residents. However, families should perform due diligence regarding staffing levels and supervision, as some reviewers have reported instances where residents were not properly monitored or assisted with basic needs.
Google Reviews
Google Reviews
35 reviews on Google“Families considering Auberge at Bee Cave can expect a beautiful, clean facility with a highly praised, compassionate staff and engaging activity programs. While many long-term residents and their families report high levels of satisfaction, some reviewers have raised serious concerns regarding inconsistent supervision and lapses in basic care tasks.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Engaging and well-planned activity programs
- Clean and beautiful physical environment
- Dedicated and approachable leadership
Concerns
- Inconsistent monitoring and supervision of residents (mentioned by 2 reviewers)
- Lapses in basic care tasks like feeding or cleaning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
The owner primarily uses templated, repetitive phrases to acknowledge positive reviews, often failing to address the specific details mentioned by the reviewer. Negative reviews are met with either a defensive denial of the incident or a standard corporate template directing the user to an email address.
Questions for Your Tour
- 1It's wonderful to see how much the leadership team engages with the community; how often do the administrators interact directly with residents and families?
- 2The activity programs here seem very well-planned; could you walk us through what a typical day of engagement looks like for a resident in memory care?
- 3We want to ensure our loved one is always supported; what specific protocols are in place to ensure consistent supervision and monitoring throughout the day and night?
- 4How does the care team manage personalized daily tasks, such as assistance with feeding or grooming, to ensure no small details are missed?
- 5Could you tell us more about the dining experience and how the menu is developed to ensure nutritious and enjoyable meals for everyone?
- 6In the event of a medical emergency or a change in health status during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“What a wonderful team who guided the outing to the museum. Philip, the activity director has such a pleasant and calming demeanor. Engaging and respectful with a fun personality.”
“My family member has been here since 2018 and is doing great. The facility is exceptionally well-managed, with cheerful, reliable, and competent caregivers, and everyone there seems to genuinely care about him and other residents.”
“They were supposed to help feed my mom. They did not. They were supposed to keep track of her and have her use her walker, and I when I visited, none of the staff knew where she was, and I had to go find her alone, in a hall, without her walker, desperately trying to hold onto the wall to stay upright.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
A recent inspection on February 27, 2024, identified 9 violations related to health codes, including issues with food safety, fire drill documentation, and emergency preparedness. While several issues were corrected within a few weeks, families should be aware of these findings regarding facility standards and safety protocols.
Feb 27, 2024Routine
Health Code (9 violations)
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
The facility failed to assure freezers and refrigerators were kept at the proper temperatures.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to provide a safe and decent living environment.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to post an HHSC sign that specifies how complaints may be filed with HHSC.
The facility's emergency preparedness and response plan failed to address the eight core functions of emergency management.
Ownership & Operations
Who Operates This Facility
14058 a Bee Cave Parkway Opco LLC
for profit
EVERGREEN SENIOR LIVING, LLC
JOEY CHAMBERLAIN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit aubergebeecave.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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