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Assisted Living Investigative

Cleveland House

Reviewer concerns include severe cleanliness and hygiene issues including odors and soiled bedding (mentioned by 2 reviewers) — investigate before committing.

950 Hardin Drive, Shelby, NC 2815072 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.7/5

based on 18 Google reviews

5
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2
1

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What this means for your family

While some families report high satisfaction with the leadership and dining, the recent trend of reviews highlights alarming issues with hygiene and safety. If you choose this facility, you must conduct an unannounced visit to personally inspect the cleanliness of the rooms and verify the training protocols for staff transporting residents.

Google Reviews

Google Reviews

18 reviews analyzed
Families should exercise extreme caution when considering Cleveland House due to serious allegations regarding hygiene, cleanliness, and resident safety. While some residents and families praise the leadership and food quality, multiple recent reviews describe severe issues with odors, cleanliness, and improper staffing practices.

Quality Themes

Tap a score for details
Food4.5Staff3.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Kind and professional leadership
  • High-quality food variety
  • Respectful treatment of residents by some staff

Concerns

  • Severe cleanliness and hygiene issues including odors and soiled bedding (mentioned by 2 reviewers)
  • Improper staffing and safety protocols during patient transport
  • Lack of communication regarding billing and care evaluations

Rating Trends

Tap a year to see what changed

234'17(2)'19(1)'21(1)'23(4)'25(2)

Distribution

5
4
4
3
3
2
2
1
1
8

How They Respond to Reviews

28%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to see how much the leadership team cares about responding to feedback; how do you currently use resident and family input to improve daily operations?
  • 2We've heard great things about the variety of the meals here, so could you tell us more about how the dining menu is planned and how you ensure high quality each day?
  • 3What specific protocols do you have in place to ensure that resident rooms and common areas are kept impeccably clean and fresh at all times?
  • 4How does the staff manage resident transfers and movement throughout the building to ensure everyone stays safe and comfortable during transport?
  • 5Can you walk us through your process for communicating updates regarding care evaluations or changes in billing to the family?
  • 6What kind of daily activities or social outings do you have planned to keep the 72 residents engaged and active in the community?

Personalized based on this facility's data


Key Review Excerpts

The leader Stephanie is one of the best people and the community is very lucky to have her the staff treat the residents like family and that is something we all love

Resident's family member · 2023★★★★

The manager and upper management do not properly staff their facility. They ask untrained staff to transport patients to appointments in the company bus and the employees own personal vehicles.

Staff/Observer · 2022☆☆☆☆

Nasty nasty nasty. Never clean the rooms or mattresses. Poop all over the beds sticky floors smelt like rotten bologna.

Resident's family member · 2024☆☆☆☆
Source: 18 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

11total
12deficiencies
Feb 5, 2025Follow-up
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and well-repaired walls, ceilings, and floors. Specific issues included brown stains in several shared bathrooms, a damaged half wall with peeling paint and missing material in room 38, and cluttered resident rooms containing clothing, boxes, and food.

Feb 5, 2025Follow-up
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and well-repaired walls, ceilings, and floors. Specifically, four shared bathrooms were not clean, one bathroom had a damaged wall, and two resident rooms were cluttered with clothing, boxes, and food. Additionally, previous inspections noted damaged walls and peeling paint in resident room 38.

Nov 16, 2022Follow-up
Medication OrdersD 344

The facility failed to ensure contact with a resident's physician for clarification of a treatment order. Specifically, for one resident, there were conflicting entries in the medication administration records regarding the discontinuation and administration of donepezil, and the facility did not verify the correct order with the provider.

Nov 16, 2022Follow-up
Medication OrdersD344

The facility failed to ensure contact with a resident's physician to clarify a treatment order for a cognitive-enhancing medication. Specifically, the facility did not verify whether a dose of donepezil should be continued or discontinued following a previous discontinuation note in the resident's progress notes.

Apr 24, 2020Follow-up
Health CareD273

The facility failed to ensure physician notification and follow-up for a resident with blood sugar readings outside of physician-ordered parameters. Specifically, multiple instances were identified where fingerstick blood sugar readings were below the ordered threshold, but there was no documentation that the physician was notified. This failure impacts the facility's ability to assure the routine and acute health care needs of residents.

Jan 31, 2020Complaint
Other RequirementsD 106

The facility failed to maintain a heating system sufficient to keep temperatures at 75 degrees Fahrenheit. Specifically, resident rooms #12 and #13 and the dining room were found to be below the required temperature, with the dining room thermostat reading as low as 67 degrees Fahrenheit.

Jan 3, 2020Complaint
Other RequirementsD 106

The facility failed to maintain a heating system sufficient to keep temperatures at 75 degrees Fahrenheit. Specifically, the dining room and resident rooms #12 and #13 were found to be below the required temperature, with the dining room thermostat reading only 67 degrees Fahrenheit. Maintenance issues included a non-functional dining room heating unit for two months and uncontrollable thermostats in resident rooms.

Nov 25, 2019Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for five sampled residents related to falls. Specifically, the facility did not follow its Falls Management Program protocols regarding risk assessments and monitoring following fall incidents.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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