Navion of Shelby
Families consistently rate this highly — reviewers highlight clean and beautiful modern facility. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a clean, beautiful environment and a staff that treats residents like family. While the care quality is overwhelmingly positive, you may want to inquire about the dining staff's service standards to ensure a pleasant dining experience for your loved one.
Google Reviews
Google Reviews
23 reviews analyzed“Navion of Shelby is highly regarded for its beautiful, clean, and modern facility that features a lovely atrium and well-maintained grounds. Families frequently praise the exceptionally caring and attentive staff, though one reviewer noted a specific issue with the head cook's treatment of guests.”
Quality Themes
Tap a score for detailsStrengths
- Clean and beautiful modern facility
- Exceptionally caring and attentive staff
- Engaging and diverse activity programs
- Welcoming and peaceful atmosphere
Concerns
- Poor treatment by head cook
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1The facility looks incredibly modern and clean; how do you maintain that beautiful atmosphere for the residents every day?
- 2We noticed how much you value feedback from your community; how does the management team typically use resident or family suggestions to improve the home?
- 3What are some of the most popular or diverse activity programs currently available to keep residents engaged?
- 4Could you tell us more about the dining experience and how the kitchen staff manages meal preparation and nutrition?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting care to a resident?
- 6How do you ensure the staff remains as attentive and caring as the reviews suggest when the facility is at full capacity?
Personalized based on this facility's data
Key Review Excerpts
“Navion was a God send. I did not think my mom would like Assisted Living but as it turns out she loved it. The staff are exceptional in every way. I loved them all and they truly loved my mom.”
“The staff here are super great megan and sharon jenifer are super great with the residents they care about them and the weekend staff is great lizzie third shift staff is great the head cook does not treat the clients guests great management are super great”
“The employees at Brookdale Shelby are by far the best and most caring people that I have met at any facility. They go out of their way to take care of and do things for their residents and always with a smile.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 19, 2026Follow-up
The facility failed to ensure that licensed health professional tasks (LHPS) were included in the resident care plan. Specifically, for one resident, the care plan did not include the required finger stick blood sugar (FSBS) task.
Mar 19, 2026Follow-up
The facility failed to ensure that licensed health professional tasks (LHPS) were included in the care plan for one resident. Specifically, the task for finger stick blood sugar (FSBS) was identified in physician orders and quarterly evaluations but was missing from the resident's current care plan.
The facility failed to ensure proper referral and follow-up for two out of five sampled residents regarding a medical order. The deficiency related to the requirement to report oxygen saturations of less than 90%.
May 4, 2023Other
The facility failed to ensure necessary referral and follow-up care for a resident who required podiatry and physical/occupational therapy. Specifically, a podiatry referral for painful, thickened toenails was not completed, and the resident's physical and occupational therapy needs were not addressed as ordered.
May 4, 2023Other
The facility failed to ensure necessary medical referrals and follow-up care for a resident. Specifically, the facility did not facilitate a requested podiatry referral for painful, thickened toenails, nor did they follow up on referrals for physical and occupational therapy services.
Nov 5, 2018Other
The facility failed to ensure the primary care provider (PCP) was notified regarding fingerstick blood sugar (FSBS) results that were outside of the ordered parameters for one resident. While the facility provided periodic updates via fax, they failed to follow specific physician orders requiring immediate notification for values outside the prescribed range.
Nov 5, 2018Other
The facility failed to ensure the primary care provider was notified regarding fingerstick blood sugar (FSBS) results that were outside of ordered parameters for one resident. Specifically, the resident had nine documented instances of blood sugar levels below 70 between September and October 2018 without evidence of required physician notification.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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