Peak Resources- Shelby
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
Watch Peak Resources- Shelby
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report positive experiences with the rehab and social work teams, the recent, severe reports of patient neglect, hygiene issues, and medical complications are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit and specifically observing staff responsiveness to call bells and the cleanliness of common areas.
Google Reviews
Google Reviews
14 reviews analyzed“Peak Resources- Shelby receives highly polarized feedback, with some families praising the rehab team and social workers, while others report severe neglect and poor communication. Multiple reviewers have raised alarming concerns regarding hygiene, inadequate medical care, and staff responsiveness to patient needs. Families considering this facility should be aware of significant reports of poor facility conditions and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful social work staff
- Effective short-term rehab therapy team
- Welcoming atmosphere reported by some visitors
Concerns
- Neglect of basic hygiene and patient cleanliness (mentioned by 4 reviewers)
- Poor staff responsiveness to call bells and patient needs (mentioned by 3 reviewers)
- Inadequate medical care and medication errors (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 2-star staffing rating, what specific steps are you taking to ensure that call bells are answered promptly and that staff are consistently available to meet resident needs?
- 2I’ve read some feedback regarding concerns over hygiene and cleanliness; could you walk me through your daily protocols for resident grooming and room sanitation?
- 3How does your nursing team manage medication administration to ensure accuracy and prevent errors, especially given the current focus on improving medical care protocols?
- 4I understand the rehab therapy team is a strong point here; how do you integrate that clinical expertise into the daily care plan for long-term residents?
- 5Could you describe the daily routine and social activities available to residents to ensure they feel engaged and part of a welcoming community?
- 6How do you facilitate communication between the nursing staff and family members, particularly when there are changes in a resident's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“Refused to answer my father's call bell until I called up there several times. His roommate also used the call bell and was left in his own poop for 3 hours.”
“Grandma was only here for 4 months and was called and told they sent her to hospital. She was septic and one of the worst bed sores anyone has ever seen.”
“The staff are the laziest bunch of prejudice folks I have ever seen. The food is awful and the place is nasty. The care is not good at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents whose walking got worse
Residents who lost too much weight
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Peak Resources-Shelby shows concerning patterns with multiple uncorrected deficiencies from a February 2024 survey still lacking correction plans, including issues with medication management, resident notification requirements, and infection control. The facility has recurring problems with fire safety barriers and medication labeling across multiple surveys. While some deficiencies have been corrected, the lack of correction plans for seven significant care and safety issues should raise concerns for families considering this facility.
Feb 11, 2026Routine4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 11, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2024Routine3
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Oct 11, 2023Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 6, 2023Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Peak Resources- Shelby
for profit
Chain Affiliation
Peak Resources, INC.
9 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 9
Ownership & Management
Owners
Century Care of Shelby
Owner · Organization
Deborah Jean Nunn Mrtl Tr - 2023
Owner · Organization
Nunn, Harold
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit peakresourcesinc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
White Oak Manor-shelby
< 1 miNursing Home · Shelby, NC
Cleveland Pines
< 1 miNursing Home · Shelby, NC
Td Care Home
1.1 miAdult Family Home · Shelby, NC
Cleveland House
1.1 miAssisted Living · Shelby, NC
Shelby Manor
1.8 miAssisted Living · Shelby, NC
Nellie's Family Care Home
2.5 miAdult Family Home · Shelby, NC