Cleveland Pines
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 60 Google reviews
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What this means for your family
While Cleveland Pines is often praised for its clean environment and friendly staff, recent reviews indicate a recurring issue with understaffing that impacts response times for basic resident needs. When touring, we strongly recommend asking the administration specifically how they manage staffing ratios on weekends and evenings to ensure your loved one will receive timely assistance.
Google Reviews
Google Reviews
60 reviews analyzed“Cleveland Pines receives a wide range of feedback, with many reviewers praising the friendly staff and clean environment. However, multiple visitors and patients have expressed significant concerns regarding chronic understaffing, which often leads to long wait times for assistance.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff
- Clean and well-maintained facility
- Effective physical therapy services
- Responsive administrative and social services
Concerns
- Chronic understaffing leading to slow call-light response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us some of the common areas where residents spend their time?
- 2Since we know how important responsiveness is, what steps are being taken to ensure call lights are answered quickly, especially during busy shifts?
- 3We noticed the administrative team is very responsive to feedback; how does the management team stay in touch with families regarding day-to-day care?
- 4Could you tell us more about the physical therapy services available here and how they help residents maintain their mobility?
- 5What does a typical daily schedule look like for residents, and what kind of social activities or outings are available to keep everyone engaged?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“I was there for a month for physical therapy. I would have given 5 stars but they were very short staffed so 4 was the most I could possibly give.”
“I am truly impressed by the care and dedication the staff at Cleveland pines have provided my grandfather. The facility has been very responsive to all of my family questions and concerns related to my grandfather.”
“Staff was nice and facility was clean. However, staff didn't have back up staff to help residents that needed help. Residents are told to hit the nurse button when they needed anything or needed to go to the bathroom, but it would take staff 20 minutes or more to answer the call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cleveland Pines shows a pattern of deficiencies across multiple care areas, with 17 violations found during routine inspections over three surveys. The facility has recurring issues with infection control, quality of care including respiratory care and mobility assistance, and building maintenance problems. While all deficiencies have correction dates, the facility's most recent survey in November 2025 identified several new problems including concerns about abuse prevention policies and pharmacy services, suggesting ongoing quality oversight challenges.
Nov 18, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 18, 2024Routine7
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 23, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Ownership & Operations
Who Operates This Facility
Cleveland Pines
for profit
Chain Affiliation
Atrium Health
6 facilities nationwide
Chain avg rating: 3.5/5 · Rank 5 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit atriumhealth.org
Medicare data downloads
Original nursing home datasets
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