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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 61 Google reviews
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Cleveland Pines has a middle-range Medicare overall rating. Strengths include friendly and professional staff. Some reviewers note concerns about chronic understaffing leading to slow call-light response times (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Cleveland Pines receives a wide range of feedback, with many reviewers praising the friendly staff and clean environment. However, multiple visitors and patients have expressed significant concerns regarding chronic understaffing, which often leads to long wait times for assistance.
Quality Themes
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Concerns
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Distribution · 68 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“I was there for a month for physical therapy. I would have given 5 stars but they were very short staffed so 4 was the most I could possibly give.”
“I am truly impressed by the care and dedication the staff at Cleveland pines have provided my grandfather. The facility has been very responsive to all of my family questions and concerns related to my grandfather.”
“Staff was nice and facility was clean. However, staff didn't have back up staff to help residents that needed help. Residents are told to hit the nurse button when they needed anything or needed to go to the bathroom, but it would take staff 20 minutes or more to answer the call button.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Cleveland Pines shows a pattern of deficiencies across multiple care areas, with 17 violations found during routine inspections over three surveys. The facility has recurring issues with infection control, quality of care including respiratory care and mobility assistance, and building maintenance problems. While all deficiencies have correction dates, the facility's most recent survey in November 2025 identified several new problems including concerns about abuse prevention policies and pharmacy services, suggesting ongoing quality oversight challenges.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Cleveland Pines
for profit
Atrium Health
6 facilities nationwide
Chain avg rating: 3.5/5 · Rank 5 of 6
Key personnel
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