White Oak Manor-shelby
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (65%)
- High RN turnover (73%)
Below average in NC · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $42,637 in fines
What this means for your family
While the rehab department receives some praise, the recurring reports of neglect, hygiene failures, and medication mismanagement are critical red flags. If you are considering this facility, we strongly advise conducting unannounced visits during weekends and evenings to verify staffing levels and response times yourself.
Google Reviews
Google Reviews
27 reviews analyzed“White Oak Manor-Shelby receives highly polarized feedback, with significant reports of neglect, poor hygiene, and inadequate staffing levels. While a minority of reviewers praise the rehab therapy team and individual nurses, multiple families have reported serious concerns regarding medication management, cleanliness, and unresponsive care.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehab therapy
- Some individual nurses provide compassionate care
- Facility is generally described as clean by some visitors
Concerns
- Neglect regarding hygiene and basic care (bathing, toileting) (mentioned by 5 reviewers)
- Understaffing and slow response times to call buttons (mentioned by 4 reviewers)
- Inconsistent or dishonest medication administration (mentioned by 3 reviewers)
- Poor management communication and dismissive attitude toward families (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some families have shared positive feedback about your rehab therapy; could you tell me more about how the therapy program supports residents during their recovery?
- 2How does the nursing team ensure that medication schedules are followed accurately and consistently for every resident?
- 3With the recent inspections, what specific steps has the management team taken to improve staffing levels and response times to call lights?
- 4Could you describe the routine for daily hygiene and personal care to ensure residents are comfortable and well-attended to?
- 5What is the communication process like between the nursing staff and families, especially if there are changes in a resident's condition?
- 6How does the facility manage nutrition and dining, and what are the mealtime routines like for the residents?
Personalized based on this facility's data
Key Review Excerpts
“She was not bathed regularly, was often left without necessary pain medication, and had to endure completely unacceptable living conditions—including ants in her room and even rats.”
“She has laid in the bed wet with urine and nobody to help. She has several broken bone in her body so she can't do it herself. Sunday may 7 2023. She was having chest pains, she pushed her nurse button 6 times no help came.”
“The rehab department was excellent and provided great care. The only concern we had was with the food. At times, it was undercooked-for example, he was served raw bacon once.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints leading to deficiencies in safety supervision, infection control, and resident rights. The main recurring issues involve care planning and assessment problems, safety hazards and accident prevention, and building safety violations. While all deficiencies have correction dates, the pattern of repeated problems in core care areas like safety supervision and the significant number of family-initiated complaints suggest ongoing quality concerns that warrant careful evaluation during your visit.
Mar 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 23, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 21, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 23, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 23, 2024Routine11
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Mar 12, 2026
$16,720
Fine
Jul 23, 2025
$3,931
Fine
Jul 23, 2025
$3,931
Fine
Jul 23, 2025
$11,700
Payment Denial
Jul 23, 2025
34-day denial
Fine
May 23, 2024
$12,542
Ownership & Operations
Who Operates This Facility
White Oak Manor-shelby
for profit
Chain Affiliation
White Oak Management
14 facilities nationwide
Chain avg rating: 3.4/5 · Rank 13 of 14
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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