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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 57% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
White Oak Manor-Shelby receives highly polarized feedback, with significant reports of neglect, poor hygiene, and inadequate staffing levels. While a minority of reviewers praise the rehab therapy team and individual nurses, multiple families have reported serious concerns regarding medication management, cleanliness, and unresponsive care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 30 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“She was not bathed regularly, was often left without necessary pain medication, and had to endure completely unacceptable living conditions—including ants in her room and even rats.”
“The rehab department was excellent and provided great care. The only concern we had was with the food. At times, it was undercooked-for example, he was served raw bacon once.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing multiple complaints leading to deficiencies in safety supervision, infection control, and resident rights. The main recurring issues involve care planning and assessment problems, safety hazards and accident prevention, and building safety violations. While all deficiencies have correction dates, the pattern of repeated problems in core care areas like safety supervision and the significant number of family-initiated complaints suggest ongoing quality concerns that warrant careful evaluation during your visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Mar 12, 2026
$10,868
Fine
Jul 23, 2025
$3,931
Fine
Jul 23, 2025
$3,931
Fine
Jul 23, 2025
$11,700
Payment Denial
Jul 23, 2025
34-day denial
Fine
May 23, 2024
$12,542
White Oak Manor-Shelby
for profit
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.4/5 · Rank 13 of 14
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Abernathy, James
Owner (parent company)
Adams, Robert
Owner (parent company)
Adams, William
Owner (parent company)
Flatt, Ben
Owner (parent company)
Flatt, Stephen
Owner (parent company)
Hassan, Emil
Owner (parent company)
Kidd, Brian
Owner (parent company)
Laroche, Richard
Owner (parent company)
Mccreary, Josh
Owner (parent company)
Trail, Sandra
Owner (parent company)
Flatt, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
27 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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