The Brightonian, INC
Strong Medicare quality ratings; families often praise attentive and caring rehabilitation therapy team. Still worth an in-person visit.
based on 27 Google reviews

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What this means for your family
The Brightonian appears to have a strong rehabilitation department that provides attentive care for short-term recovery. However, given the serious reports of unprofessionalism and communication failures, we strongly recommend that families conduct an in-person tour and specifically ask about their protocols for infection control and medication administration.
Google Reviews
Google Reviews
27 reviews on Google“The Brightonian, Inc. receives highly polarized feedback, with many families praising the rehabilitation therapy team for their attentiveness and personalized care. However, significant concerns exist regarding inconsistent medication management, poor communication during health crises, and unprofessional staff behavior. Prospective families should be aware that experiences appear to vary drastically depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring rehabilitation therapy team
- Personalized recovery programs
- Responsive nursing management
- Clean and well-maintained patient rooms
Concerns
- Unprofessional or abusive staff behavior (mentioned by 5 reviewers)
- Poor communication regarding resident health and safety (mentioned by 2 reviewers)
- Inconsistent or late medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how your team manages daily care coverage to ensure residents receive consistent attention?
- 2We noticed some families have expressed concerns about communication; what is your standard process for keeping family members updated on their loved one’s health status and any changes in care?
- 3How do you ensure that medication administration is tracked and delivered on time, especially during shift changes?
- 4We’ve read that your rehab team is highly regarded for their personalized recovery programs—how do you integrate that same level of individualized care into the daily life and activities of long-term residents?
- 5How do you foster a supportive and professional environment for your staff to ensure that every interaction with residents remains respectful and compassionate?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy management and therapists were incredibly caring and knowledgeable, creating a personalized recovery program for her.”
“Dad was here for rehab, the most amazing staff. They were caring, kind and understanding of dementia care. He was safe and got amazing PT, OT and loved his room, felt like home to him.”
“My Grandfather complained that they 'checked on him too much' which is a good thing for me as his primary caregiver versus him not being checked on at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Brightonian has a concerning pattern with 22 deficiencies across recent surveys, including families filing complaints about basic care issues like personal hygiene assistance and care planning involvement. The most frequent problems involve resident rights violations, safety hazards, and food service issues, with some safety concerns recurring across multiple inspections. While all deficiencies show correction dates, the volume and nature of violations, particularly those prompting family complaints, warrant careful consideration during your visit.
Feb 12, 2025Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 19, 2023Routine8
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Oct 19, 2023Complaint5
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 22, 2022Routine8
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
The Brightonian, INC
for profit
Chain Affiliation
Hurlbut Care
13 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 12 (Best)
Ownership & Management
Owners
Hurlbut, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit hurlbutcare.com
Medicare data downloads
Original nursing home datasets
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