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Nursing HomeMedicaid

St Francis Rehabilitation & Nursing Center

Strong Medicare quality ratings; families often praise compassionate and professional staff. Still worth an in-person visit.

101 Plantation Street, Franklin Plantation · Worcester, MA 01604137 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 19 Google reviews

5
4
3
2
1
St Francis Rehabilitation & Nursing Center Nursing Home in Worcester, MA — Street View
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What this means for your family

The facility's Adult Day Health program is highly regarded for its compassionate staff and engaging activities, making it an excellent choice for daytime care. However, because historical feedback on short-term rehab was less favorable, we recommend touring the specific unit your loved one would occupy and asking for references or recent outcomes for that department.

Google Reviews

Google Reviews

19 reviews on Google
St. Francis Rehabilitation & Nursing Center receives high praise specifically for its Adult Day Health program, with families highlighting the compassionate and professional staff. While the day program is frequently described as a lifesaver for caregivers, there is limited and dated feedback regarding the long-term nursing and rehab components, which historically received more mixed reviews.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivities9.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and professional staff
  • High level of engagement in day programs
  • Responsive and informative administration
  • Well-organized facility environment

Concerns

  • Inconsistent quality of care for short-term rehab (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(3)'20(1)'22(1)'24(5)'26(2)

Distribution · 30 analyzed

5
20
4
2
3
3
2
1
1
4

How They Respond to Reviews

58%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a very active calendar; could you tell me more about the most popular daily programs and how you encourage residents to participate?
  • 2Given that some families have had mixed experiences with short-term rehabilitation, what steps are you taking to ensure consistent quality of care for those recovering from surgery or illness?
  • 3I see that the facility is proactive in responding to feedback online; how does that culture of open communication translate to how you address family concerns once a resident is moved in?
  • 4With the current health inspection and staffing ratings, what specific improvements or new protocols are you implementing to ensure residents receive the attention they need?
  • 5How does your nursing team handle medical emergencies or sudden changes in a resident's health status, especially during overnight hours?
  • 6Since you have 137 residents, how do you maintain a personalized approach to care so that each individual feels seen and supported by your staff?

Personalized based on this facility's data


Key Review Excerpts

I am beyond thankful for the care, support and compassion that this Adult Daycare provides. I truly don't know how to express what a difference it has made in my mothers well being.

Memory care family member · 2025★★★★★

The staff is caring, professional and on top of his care. They have been wonderful to him and this progam is a lifesaver!

Family member of attendee · 2024★★★★★

The nursing staff and aides are wonderful and have become like friends to me. The same goes for the Administration Staff - they are always there to help with any questions I have or help I need.

Long-term resident · 2026★★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
4.03hrs
98%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
19.4%
MA
21.4%
Worcester
22.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility23.2%
Worse than Avg
Here
23.2%
US
12.1%
MA
13.7%
Worcester
13.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
14.4%
MA
16.9%
Worcester
17.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
15.3%
MA
16.4%
Worcester
16.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.5%
Better than Avg
Here
15.5%
US
15.5%
MA
21.3%
Worcester
21.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
93.4%
MA
92.4%
Worcester
93.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.5%
Better than Avg
Here
85.5%
US
79.8%
MA
77.7%
Worcester
81.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.9%
Mixed vs Avgs
Here
79.9%
US
81.8%
MA
77.6%
Worcester
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Well below state avg (8.9)
6 complaint-triggered
$19,175 in fines

Families have filed complaints triggering inspections, including a serious 2025 abuse protection violation. The facility shows recurring problems with resident rights, care planning, and safety measures across multiple surveys from 2021-2024. While most deficiencies are marked as corrected, the pattern of repeated issues in fundamental care areas and the recent abuse-related citation suggest ongoing quality concerns that warrant careful consideration.

Nov 24, 2025Routine
5
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Aug 5, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 6, 2024Routine
12
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0379Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have proper openings in smoke barrier doors.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Apr 25, 2024Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 12, 2023Complaint
4
0561Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 11, 2023Routine
8
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 25, 2024

$10,527

Fine

Sep 12, 2023

$8,648

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Francis Rehabilitation & Nursing Center

Organization Type

for profit

Ownership & Management

Owners

Bentley Health Group LLC

Owner · Organization

100%

Wellington Healthcare LLC

Owner (parent company) · Organization

Raso, Steven

Owner (parent company)

Key personnel

Rossano, BryanW-2 Managing EmployeeRaso, StevenOfficer / DirectorBentley Health Group LLCAdp of the SnfLandmark Health Solutions, LLCAdp of the SnfWellington Healthcare LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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