Chateau Pleasant Hill
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly compassionate staff. While the care quality is consistently rated as exceptional, you may want to verify the current variety of fresh produce in their meal service during your tour.
Google Reviews
Google Reviews
27 reviews on Google“Families can expect a highly compassionate and professional environment where staff members are frequently praised for treating residents with dignity and warmth. While the facility excels in social engagement and emotional support, a single historical review noted concerns regarding food variety and fresh produce.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Engaging social activities and community atmosphere
- Clean and well-maintained living environment
- Smooth transition and move-in processes
Concerns
- Lack of fresh vegetables or salad in meals
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses that frequently reference specific family members, durations of stay, and particular staff qualities mentioned in the reviews. They use a warm, mission-driven tone that emphasizes honor, trust, and community.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you ensure that level of care remains consistent for every resident?
- 2It's great to see that the management team is so engaged in responding to feedback; how does the facility typically incorporate resident or family suggestions into daily operations?
- 3We are looking for a place with a vibrant community atmosphere; could you tell us more about the social activities planned for the month and how residents get involved?
- 4Regarding the dining experience, how does the menu incorporate fresh vegetables and salads to ensure a balanced and nutritious diet?
- 5In the event of a medical emergency during the night, what are the specific protocols for getting immediate care for a resident?
- 6The facility looks very well-maintained; what is the daily routine for ensuring the living environments stay clean and comfortable for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The loving caring staff supported her, helped her and me through the most difficult days with true compassion, patience, and kindness. They loved her and her precious kitty Cleo every single day.”
“The staff helped my mother through her end of life process with such dignity and care it was amazing.”
“From the move-in process to now, the experience has been terrific. Amy Tet and her team, and Sandie the director of resident services, were extraordinarily responsive and made the move-in process as easy as possible”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 26, 2026OtherClean
FACILITY EVALUATION REPORT
Nov 19, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 19, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Oct 8, 2025InspectionClean
The inspection identified two deficiencies: one Type A violation concerning unsecured medications and one Type B violation regarding incomplete staff health records. The facility must immediately secure all medications and provide updated health screening and TB clearance documentation for specified staff members by the required dates.
Jul 31, 2025OtherClean
The case management visit identified one deficiency related to an eviction notice. Specifically, the previous eviction letter failed to comply with the required procedures outlined in the California Code of Regulations regarding the inclusion of specific facts for the notice to quit.
Jul 17, 2025OtherClean
The facility underwent a Case Management visit to follow up on a death report. The visit involved interviews with staff and the review of documentation regarding the resident's passing. No deficiencies were issued during this inspection.
Jun 19, 2025ComplaintClean
The investigation, conducted following a complaint, substantiated allegations regarding unsafe facility conditions. The primary deficiency cited relates to fire safety, specifically the presence of combustible trash and recycling bins in the stairwell, which was deemed an immediate hazard. The facility was advised of the violation and required corrective action.
Apr 10, 2025ComplaintClean
This report details a complaint investigation regarding an allegation of staff unlawfully evicting a resident. The investigation concluded that the allegation was unfounded, as the facility provided documentation showing the eviction notice met the required procedural standards. No deficiencies were cited during this visit.
Ownership & Operations
Who Operates This Facility
Carlton Senior Living, LLC
JOHN MCCRAW
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit carltonseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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