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Nursing HomeMedicaid Investigative

Westminster Village Kentuckiana

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2210 Greentree N, Clarksville, IN 4712994 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 32 Google reviews

5
4
3
2
1
Westminster Village Kentuckiana Nursing Home in Clarksville, IN — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 6)
  • High staff turnover (51%)

Below average in IN · Below recommended RN staffing · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

While independent living residents may find value here, the facility has faced severe criticism regarding skilled nursing care and facility maintenance since the ownership change. Families should conduct an unannounced visit to check the cleanliness of common areas and specifically observe staff response times to call lights before committing.

Google Reviews

Google Reviews

32 reviews on Google
Westminster Village Kentuckiana has experienced a significant decline in reputation following a change in ownership, with numerous families reporting issues regarding facility maintenance, cleanliness, and staff responsiveness. While some independent living residents appreciate the affordability and laundry services, those with family in skilled nursing or assisted living frequently cite neglect, poor food quality, and rude front-desk interactions.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean2.0Activities7.0Meds3.0MemoryN/AComms3.0Value7.0

Strengths

  • Effective physical therapy services
  • Affordable independent living rental rates
  • Reliable laundry and housekeeping services
  • Helpful and compassionate nursing staff (in select cases)

Concerns

  • Rude and unprofessional front desk staff (mentioned by 5 reviewers)
  • Poor facility maintenance, including lack of AC and cleanliness issues (mentioned by 4 reviewers)
  • Significant decline in food quality and dining services (mentioned by 3 reviewers)
  • Slow response times to call buttons and neglect of basic hygiene (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(4)'20(2)'22(4)'24(6)'26(2)

Distribution · 33 analyzed

5
15
4
1
3
0
2
1
1
16

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed some feedback regarding the front desk experience; what steps are you taking to ensure that families and visitors feel welcomed and supported when they arrive?
  • 2With the current CMS ratings for staffing and health inspections, could you walk me through your plan for improving oversight and ensuring consistent care quality for residents?
  • 3I understand that maintaining an older facility can be challenging; how do you manage routine maintenance and ensure that climate control and cleanliness remain a priority throughout the building?
  • 4Many families value the dining experience as a highlight of the day; how are you currently addressing feedback regarding food quality and the overall dining service?
  • 5Given the concerns regarding call button response times, what is your current protocol for monitoring staff availability and ensuring that resident needs are addressed promptly?
  • 6I see that you actively respond to feedback online; how does that open communication loop help you improve the daily living experience for residents?

Personalized based on this facility's data


Key Review Excerpts

I’ve walk into this place with people sitting at the desk laughing and talking while my mom hits her help button for over and hour or two hrs sitting in her body fluids.

Long-term nursing facility family member · 2026☆☆☆☆

The facility has been sold to another company and now the food is so bad and the carpets aren’t vacuumed and are filthy.

Independent living family member · 2023☆☆☆☆

The nurses at Westminster cared for him daily and followed protocol from the dermatologist. Two weeks later at the suture removal appointment, the dermatologist and nurse emphasized that his wound care was the best they had ever seen.

Skilled nursing family member · 2020★★★★★
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
IN
24.8%
Clark
14.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IN
95.4%
Clark
90.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
19.4%
IN
23.8%
Clark
18.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.4%
Worse than Avg
Here
18.4%
US
15.3%
IN
13.0%
Clark
12.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.3%
Worse than Avg
Here
18.3%
US
15.5%
IN
13.6%
Clark
14.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
4.9%
IN
3.9%
Clark
5.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.3%
Worse than Avg
Here
73.3%
US
79.8%
IN
79.0%
Clark
78.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.6%
Worse than Avg
Here
76.6%
US
81.8%
IN
81.5%
Clark
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
IN
1.3%
Clark
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (7.6)
9 complaint-triggered

Families have repeatedly filed complaint reports about care issues, with 9 complaint-triggered deficiencies spanning multiple areas. Most concerning are recurring problems with quality of care and treatment, resident rights violations, and food safety that persist across surveys. While many issues show correction dates, several recent fire safety deficiencies remain uncorrected with no correction plan, raising serious safety concerns about this facility's commitment to addressing problems.

Jan 20, 2026Routine
13
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Sep 4, 2025Complaint
3
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 22, 2025Complaint
3
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Dec 10, 2024Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

Oct 15, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 14, 2024Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster Village Kentuckiana

Organization Type

government

Ownership & Management

Owners

Seacoast of Clarksville LLC

Owner · Organization

100%

Key personnel

Flores, MarcOfficer / DirectorFlores, MarcOfficer / DirectorSeacoast of Clarksville LLCManagerBartle Jr, JohnManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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