Westminster Village Kentuckiana
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 6)
- High staff turnover (51%)
Below average in IN · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
While independent living residents may find value here, the facility has faced severe criticism regarding skilled nursing care and facility maintenance since the ownership change. Families should conduct an unannounced visit to check the cleanliness of common areas and specifically observe staff response times to call lights before committing.
Google Reviews
Google Reviews
32 reviews on Google“Westminster Village Kentuckiana has experienced a significant decline in reputation following a change in ownership, with numerous families reporting issues regarding facility maintenance, cleanliness, and staff responsiveness. While some independent living residents appreciate the affordability and laundry services, those with family in skilled nursing or assisted living frequently cite neglect, poor food quality, and rude front-desk interactions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Affordable independent living rental rates
- Reliable laundry and housekeeping services
- Helpful and compassionate nursing staff (in select cases)
Concerns
- Rude and unprofessional front desk staff (mentioned by 5 reviewers)
- Poor facility maintenance, including lack of AC and cleanliness issues (mentioned by 4 reviewers)
- Significant decline in food quality and dining services (mentioned by 3 reviewers)
- Slow response times to call buttons and neglect of basic hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some feedback regarding the front desk experience; what steps are you taking to ensure that families and visitors feel welcomed and supported when they arrive?
- 2With the current CMS ratings for staffing and health inspections, could you walk me through your plan for improving oversight and ensuring consistent care quality for residents?
- 3I understand that maintaining an older facility can be challenging; how do you manage routine maintenance and ensure that climate control and cleanliness remain a priority throughout the building?
- 4Many families value the dining experience as a highlight of the day; how are you currently addressing feedback regarding food quality and the overall dining service?
- 5Given the concerns regarding call button response times, what is your current protocol for monitoring staff availability and ensuring that resident needs are addressed promptly?
- 6I see that you actively respond to feedback online; how does that open communication loop help you improve the daily living experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“I’ve walk into this place with people sitting at the desk laughing and talking while my mom hits her help button for over and hour or two hrs sitting in her body fluids.”
“The facility has been sold to another company and now the food is so bad and the carpets aren’t vacuumed and are filthy.”
“The nurses at Westminster cared for him daily and followed protocol from the dermatologist. Two weeks later at the suture removal appointment, the dermatologist and nurse emphasized that his wound care was the best they had ever seen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaint reports about care issues, with 9 complaint-triggered deficiencies spanning multiple areas. Most concerning are recurring problems with quality of care and treatment, resident rights violations, and food safety that persist across surveys. While many issues show correction dates, several recent fire safety deficiencies remain uncorrected with no correction plan, raising serious safety concerns about this facility's commitment to addressing problems.
Jan 20, 2026Routine13
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Construct fire resistant interior walls.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Sep 4, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 22, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 10, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Oct 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 14, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Westminster Village Kentuckiana
government
Ownership & Management
Owners
Seacoast of Clarksville LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit westminsterhealth.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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