Forest Creek Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 6)
- High staff turnover (53%)
Below average in IN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While many families report positive experiences with the therapy team and recent facility updates, the frequency of serious allegations regarding neglect and medication errors is concerning. We strongly advise you to conduct an unannounced visit, specifically during weekend or evening hours, to observe staffing levels and response times yourself before making a decision.
Google Reviews
Google Reviews
92 reviews on Google“Forest Creek Village receives highly polarized reviews, with many recent 5-star ratings praising the staff's compassion and facility updates, while a significant number of 1-star reviews allege severe neglect, medication errors, and poor communication. Families considering this facility should be aware of serious, recurring reports regarding patient safety, including unaddressed wounds, falls, and slow response times to urgent needs. While some visitors describe a warm, welcoming environment, others report a facility that is understaffed and unresponsive to family concerns.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and engaged nursing staff
- Helpful and knowledgeable admissions team
- Visible facility renovations and updates
- Strong rehabilitation therapy services
Concerns
- Medication errors and mismanagement (mentioned by 3 reviewers)
- Neglect and poor hygiene (bedsores, soiled linens) (mentioned by 4 reviewers)
- Slow or non-existent response to patient calls for help (mentioned by 4 reviewers)
- Understaffing leading to inadequate care (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have been actively renovating the facility; how do these physical updates integrate with the daily care routines for residents?
- 2Given the importance of medication safety, could you walk me through your current process for tracking and administering medications to ensure accuracy?
- 3We understand that staffing levels can fluctuate; what protocols do you have in place to ensure that resident call lights are answered promptly, especially during overnight or busy shifts?
- 4How does your team ensure consistent, proactive communication with families regarding a loved one's hygiene and overall daily well-being?
- 5I appreciate that your team is responsive to feedback online; how do you utilize family input to improve the quality of care on a day-to-day basis?
- 6What specific programs or social activities are available to keep residents engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“They left her in her room screaming in agony for 2 hours before 911 was called. They walked by and shut the door and ignored her for 2 hours.”
“My mom had several bruises that were unspoken for, horrible bedsores, multiple UTI's from toilets not being cleaned nor her being changed properly.”
“The staff has been wonderful. They are keeping her clean and comfortable. They are very sweet to her and even filed her nails for me!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 24 complaints triggering nearly half of Forest Creek Village's 49 deficiencies, with recurring issues in medication management, fire safety systems, and environmental cleanliness including pest control problems. The facility shows persistent problems across multiple surveys, with medication labeling errors and infection control appearing repeatedly from 2023 through 2026, though the provider reports correcting each violation.
Mar 12, 2026Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 16, 2026Complaint3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 24, 2025Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 21, 2025Complaint7
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Mar 14, 2025Complaint4
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Forest Creek Village
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 82 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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