Center Point Health Care and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 7)
- High staff turnover (50%)
- High RN turnover (60%)
Bottom 25% in LA · No penalties on record
What this means for your family
While the therapy department and specific staff members receive high praise for their dedication, the facility has a history of serious complaints regarding hygiene and basic care standards. If you consider this facility, we strongly recommend visiting unannounced, specifically on weekends, and asking for a tour of the actual living quarters rather than just the common areas.
Google Reviews
Google Reviews
75 reviews on Google“Center Point Health Care and Rehab receives highly polarized feedback, with some families praising the therapy department and specific nursing staff, while others report severe neglect and unsanitary conditions. While many reviewers highlight a 'family-like' atmosphere and effective rehab services, a significant number of negative reports cite issues with hygiene, delayed response times for basic needs, and poor communication regarding patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Dedicated and compassionate nursing staff on specific halls
- Engaging and well-planned resident activities
- Helpful and informative social services and admissions staff
Concerns
- Patients left soiled for extended periods (mentioned by 6 reviewers)
- Unsanitary conditions and presence of pests (roaches) (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Inadequate dietary management and cold food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2Given the high praise for your therapy department, how do you ensure that same level of dedicated attention carries over into daily hygiene and personal care routines?
- 3With a large facility of 172 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 4I understand that maintaining a clean environment is a top priority; could you walk me through your current pest control and housekeeping schedule to ensure the facility remains sanitary?
- 5Regarding the dining experience, what steps are you taking to ensure that meals are served at the proper temperature and that dietary needs are consistently met?
- 6Since your activity program is highly regarded, could you show me a current calendar and explain how you tailor these social opportunities to residents with different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“My father in-law has an unstageable bed sore from this facility's lack of care... It is pure neglect. This place and their staff should be ashamed of the carelessness administered to him.”
“The therapy team were great. And really helped with getting our love one back to themself with confidence. Ms. Regina is a jewel and assisted us from the”
“I’ve called multiple times about them sending my mother seafood when she’s ALLERGIC! I asked for a different meal they gave her ONE TURKEY SANDWICH! No one cares at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents with a long-term catheter
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 33 of 52 deficiencies triggered by family complaints, indicating ongoing problems that prompted families to file reports. The most recurring issues involve nutrition and meal service, care planning and assessments, and medication management. While all deficiencies show correction dates, problems persist across multiple surveys, including repeated violations in food safety and resident care quality that suggest systemic challenges requiring careful evaluation.
Feb 19, 2026Complaint2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 25, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 11, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 7, 2025Complaint15
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
May 7, 2025Routine3
Environmental Deficiencies
Keep all essential equipment working safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 12, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Center Point Health Care and Rehab
for profit
Ownership & Management
Owners
8225 Br Snf, LLC
Owner · Organization
Pcm Holdings I, INC.
Owner (parent company) · Organization
Pcm Intermediate Holdings LLC
Owner (parent company) · Organization
Pcm Rehab Enterprises LLC
Owner (parent company) · Organization
Phoenix Snf Holdings, LLC
Owner (parent company) · Organization
Ptm 2018 Family Trust
Owner (parent company) · Organization
St. George LLC
Owner (parent company) · Organization
Mitchell, Patrick
Owner (parent company)
Holleman, Emily
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mitchell, Kelly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mitchell, Patrick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit centerpointofbr.com
Medicare data downloads
Original nursing home datasets
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