Sage Rehabilitation Hospital Snf
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 110 Google reviews
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What this means for your family
This facility has a highly regarded therapy department that has helped many patients regain mobility, making it a strong option for physical recovery. However, families should be aware of consistent reports regarding slow nursing response times and should maintain active, daily communication with the nursing staff to ensure their loved one's needs are met.
Google Reviews
Google Reviews
110 reviews on Google“Sage Rehabilitation Hospital receives highly polarized feedback, with many patients praising the therapy department for significant recovery progress, while others report serious concerns regarding nursing responsiveness and basic hygiene. While many reviewers highlight specific staff members for compassionate care, a recurring pattern of complaints involves slow response times for assistance, poor communication from case management, and cleanliness issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Compassionate and skilled wound care specialists
- Reliable transportation services for medical appointments
- Professional and attentive individual staff members
Concerns
- Slow or non-existent response to call lights and requests for assistance (mentioned by 9 reviewers)
- Poor communication and inconsistent information from case management (mentioned by 4 reviewers)
- Inadequate hygiene, including failure to change soiled linens or assist with toileting (mentioned by 5 reviewers)
- Reports of rude or verbally abusive behavior by some nursing staff/techs (mentioned by 6 reviewers)
- Poor quality or cold food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We were so impressed to see your 5-star CMS rating for staffing; how do you ensure that level of attentive care is maintained during busy shifts?
- 2Since your therapy team is so highly regarded, could you tell us more about how the physical and occupational therapists work with residents to reach their recovery goals?
- 3How does the nursing team manage call lights and requests for assistance to ensure residents aren't waiting long for help?
- 4What specific protocols do you have in place to ensure consistent communication between the case management team and family members?
- 5Could you describe the daily routine for residents, including meal services and any scheduled social activities or outings?
- 6How does the facility handle hygiene care and linen changes to ensure residents stay comfortable and clean throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was incredible — knowledgeable, encouraging, and truly invested in my recovery. The nurses and aides went above and beyond to make sure I was comfortable and supported every step of the way.”
“I did notice that those who were more helpless received slower response, which was disheartening.”
“The case managers do not work with one another as each one tells you something different they also do not get their facts straight before telling you how the patient is progressing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering half of the 18 deficiencies found across four surveys. The most recurring issues involve care planning and assessment problems, resident rights violations, and medication management errors. Recent complaints in 2024 cited serious concerns about abuse reporting failures and staff training on dementia care. While all deficiencies show correction dates, the pattern of repeated problems in care planning and ongoing family complaints suggests potential quality concerns worth investigating during a visit.
Oct 29, 2024Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 29, 2024Complaint3
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 9, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 24, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 2, 2022Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Ownership & Operations
Who Operates This Facility
Sage Rehabilitation Hospital Snf
for profit
Ownership & Management
Owners
Pcm Rehab Enterprises LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit sagehospitals.com
Medicare data downloads
Original nursing home datasets
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