Jefferson Manor Nursing and Rehab Ctr, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · Worst in CENTRAL MANAGEMENT COMPANY chain · $121,628 in fines · Abuse citation
What this means for your family
While some families report positive experiences with activities and communication, there is a significant, recent pattern of complaints regarding severe understaffing and management issues. We strongly advise you to visit during off-hours or weekends to observe staffing levels firsthand and ask the administration directly how they handle staff retention and emergency response protocols.
Google Reviews
Google Reviews
38 reviews on Google“Jefferson Manor Nursing and Rehab Center receives polarized feedback, with some families praising the attentive staff and engaging activities, while others report severe neglect and dangerous understaffing. Recent reviews from late 2025 highlight significant internal turmoil, including allegations of poor management and unsafe staffing ratios that have led to legal or disciplinary concerns for staff. Families considering this facility should carefully weigh the positive reports of cleanliness and communication against the recurring, serious complaints regarding neglect and lack of oversight.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and music programs
- Clean and well-maintained resident rooms
- Responsive and professional administrative communication
- Warm and friendly nursing staff
Concerns
- Chronic understaffing leading to delayed care (mentioned by 6 reviewers)
- Neglect of resident hygiene and physical needs (mentioned by 4 reviewers)
- Poor management and lack of support for staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, what specific steps is the facility taking to ensure that residents receive timely assistance with their daily needs?
- 2I noticed the facility has a strong reputation for music and activity programs; how do you incorporate these into the daily routine to ensure residents stay engaged?
- 3With the current focus on improving medication management, could you walk me through the safety protocols and oversight procedures you have in place for administering resident medications?
- 4How does your leadership team support the nursing staff to ensure they have the resources needed to maintain high standards of hygiene and physical care for every resident?
- 5I see that you actively respond to feedback online; how do you use that communication to address specific family concerns and improve the quality of care in real-time?
- 6What is your protocol for managing urgent medical changes during evening or weekend hours when staffing levels may be different?
Personalized based on this facility's data
Key Review Excerpts
“My Grandmother is the sweetest woman and was neglected often and attempted to take care of herself. This resulted in many injuries and much more. If they fall, just know nobody will see to it until its far too late.”
“The room & bed are always clean & comfortable. You can decorate to add a touch of home. Everyone always has a smile & wave when I go to visit. There are plenty of fun activities.”
“Short staffed!!! YOUR LOVED ONES CARE WILL BE DELAYED. They pay the cnas penny’s and dimes for caring for 20+ patients. I wouldn’t send my dog here”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 23 of 34 deficiencies triggered by family complaints, including repeated issues with abuse protection, care planning, and accident prevention. The facility has faced multiple complaints about protecting residents from abuse and neglect, maintaining safe environments, and developing proper care plans, with some problems recurring across multiple surveys. While the facility reports correcting deficiencies when cited, the high volume of complaint-driven citations suggests ongoing care quality concerns that families should carefully investigate before placement.
Feb 25, 2026Routine4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 4, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 10, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Feb 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 27, 2025
$79,762
Fine
Dec 26, 2024
$25,590
Fine
Jun 27, 2024
$16,276
Ownership & Operations
Who Operates This Facility
Jefferson Manor Nursing and Rehab Ctr, LLC
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 18 of 21 (Worst)
Ownership & Management
Owners
Kisatchie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
Maumalanga, Holly
Owner (parent company)
Zimmerman, Freda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit jeffersonmanornursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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