Heritage Manor of Baton Rouge II
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 145 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (63%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in THE BEEBE FAMILY chain · $61,591 in fines
What this means for your family
While many families report a warm, clean, and engaging environment, there are recurring, high-severity reports of neglect and staffing shortages. We strongly advise you to conduct unannounced visits at different times of the day and specifically ask management about their staff-to-resident ratios and protocols for hygiene and medication administration.
Google Reviews
Google Reviews
145 reviews on Google“Heritage Manor of Baton Rouge II receives polarized feedback, with many visitors praising the facility's cleanliness, welcoming atmosphere, and friendly staff. However, several families have reported severe concerns regarding neglect, hygiene issues, and inadequate staffing levels that have led to serious medical complications for residents. Families considering this facility should weigh the positive reports of daily care against the recurring, high-severity allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Engaging activities and community involvement
- Helpful and informative admissions process
Concerns
- Severe neglect and lack of basic care (hygiene, toileting, bed rotation) (mentioned by 6 reviewers)
- Understaffing leading to slow response times and missed care (mentioned by 4 reviewers)
- Missing personal belongings and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 150 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; what is your process for addressing concerns once they are brought to your attention?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with daily hygiene and toileting needs?
- 3Since medication management is a critical priority for us, could you walk me through your process for ensuring accuracy and preventing errors for residents?
- 4We saw that your facility offers many engaging activities; how do you ensure that residents who require more support are still able to participate and stay connected with the community?
- 5What systems do you have in place to track and safeguard residents' personal belongings and clothing to ensure they don't go missing?
- 6With the recent focus on improving quality of care, what specific steps is the facility taking to address the CMS health inspection findings and improve the overall rating?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother will NEVER return to this place again. Watch where you place your loved o”
“If you want your loved one to die sooner than later, this is your place. They do not have the staff to assist at all.”
“I am also quite impressed with the meals I see them serve. The food looks absolutely delicious. Also the activities they provide for the residents are fabulous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 20 complaint-triggered deficiencies from families reporting problems, with recurring issues in protection from abuse and neglect, care planning, and infection control. Recent 2024-2025 violations continue previous problems including multiple abuse protection failures and medication management errors, suggesting persistent systemic issues that have not been adequately corrected despite the facility's reported correction dates.
Mar 5, 2026Routine4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Dec 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 19, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 21, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 11, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 21, 2025
$27,586
Fine
Oct 18, 2023
$14,521
Fine
Oct 18, 2023
$14,521
Fine
Jul 27, 2023
$4,963
Ownership & Operations
Who Operates This Facility
Heritage Manor of Baton Rouge II
for profit
Chain Affiliation
The Beebe Family
48 facilities nationwide
Chain avg rating: 2.6/5 · Rank 47 of 48 (Worst)
Ownership & Management
Owners
Act Investments, LLC
Owner · Organization
Medico LLC
Owner · Organization
David & Felicia Stallard Child Tr
Owner (parent company) · Organization
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua
Owner (parent company) · Organization
Gerard and Alison Danos Childrens Tr
Owner (parent company) · Organization
Joseph & Alison Sadler Children Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
145 reviews from families & visitors
Official Website
Visit heritagemanorofbatonrouge.com
Medicare data downloads
Original nursing home datasets
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