Ollie Steele Burden Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 7)
Bottom 25% in LA · No penalties on record
What this means for your family
While recent reviews mention improvements in grounds and medical staff, the facility has a documented history of severe neglect and communication failures. If you consider this facility, you must conduct unannounced visits and ask specifically how they ensure residents maintain mobility and receive adequate nutrition, as these are recurring points of failure in past reviews.
Google Reviews
Google Reviews
13 reviews on Google“Ollie Steele Burden Manor receives consistently poor feedback from families, with multiple reports of residents suffering significant physical decline, neglect, and inadequate communication during their stays. While a few recent reviews offer high praise for the grounds and medical staff, the facility is frequently criticized for understaffing and failing to provide basic care, such as feeding or temperature management.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful grounds
- Some praise for medical staff
- Good activities for residents
Concerns
- Understaffing leading to neglect (mentioned by 4 reviewers)
- Rapid physical decline of residents (loss of mobility) (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Inadequate feeding or assistance with meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance during meal times and daily care routines?
- 2I noticed the beautiful grounds here; how do you incorporate these outdoor spaces into the daily activity schedule for residents to ensure they remain active and mobile?
- 3Could you walk me through your communication process for keeping families updated on changes in a resident's health or physical condition?
- 4With the recent focus on medical care, what is your facility's process for monitoring medication management and ensuring timely intervention if a resident's health status changes?
- 5I see that you engage with feedback online; how do you use input from families to improve the quality of care and address concerns regarding resident well-being?
- 6What specific steps are taken to prevent physical decline and maintain mobility for residents who require more hands-on assistance throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My dad was admitted for skilled nursing to rehab after a broken hip. He went in awake, alert. able to communicate, read, write etc. He just needed PT to get walking. That place almost killed him.”
“My Mom was walking when she went in. The first thing they did was put her in a wheelchair, she never walked on her own again.”
“All of my fears came to light when they left my 76 yr old Mother sitting in a chair all night freezing cold! That's cruelty in my opinion because I explained when I brought her there for Respite she's always cold due to her Chemo medicine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 20 deficiencies across three surveys with recurring issues in care planning and assessment, resident rights notifications, and food safety protocols. While all deficiencies have correction dates indicating the facility addresses problems when identified, the pattern shows ongoing challenges with fundamental care coordination and administrative compliance. The most recent survey in September 2024 identified multiple concerns across care planning, medication labeling, and infection control, suggesting families should inquire about current improvement efforts.
Sep 17, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Oct 30, 2024Routine5
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 11, 2023Routine5
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Ollie Steele Burden Manor
nonprofit
Ownership & Management
Owners
Our Lady of the Lake Hospital INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit fmolhs.org
Medicare data downloads
Original nursing home datasets
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