Public Google reviewers rate this highly and often mention clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 56 Google reviews
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Public Google reviewers rate Carolina Reserve of Durham highly. Reviewers highlight: clean and well-maintained facility, warm and welcoming staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Carolina Reserve of Durham is highly regarded by many families for its clean, modern facility and a warm, welcoming staff that fosters a sense of community. While many residents thrive in the social environment and activities, one reviewer raised severe concerns regarding maintenance and hygiene, and another noted a difficult experience with roommate placement and care transitions.
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Key Review Excerpts
“My mom is 91 and in Memory Care. She's been here at Carolina Reserve for 6 months. She has received great care since arriving. I visit everyday and see the kindness displayed by the staff.”
“I feel like my mother, who has dementia, is in a safe place at Carolina Reserve. She seems happy, well cared for, and is more socialized than she’s been in a long time.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that 3 of 5 sampled staff members who administered medications had completed the required state-approved 5-hour, 10-hour, or 15-hour medication aide training courses. Specifically, for one staff member, there was no documentation of training completion or a medication aide verification form available for review.
The facility failed to ensure that three out of five sampled medication aides (Staff B, C, and E) had completed the required state-approved 5-hour, 10-hour, or 15-hour medication aide training courses. While some staff had passed written exams and clinical validations, there was no documentation of the required training course completion for these individuals.
The facility failed to meet requirements related to tag D310. This deficiency was part of the Statement of Deficiencies dated March 11, 2022, and was addressed in a Plan of Correction addendum.
The facility failed to meet requirements related to tag D377. This deficiency was part of the Statement of Deficiencies dated March 11, 2022, and was addressed in a Plan of Correction addendum.
The facility failed to meet requirements related to tag D375. This deficiency was part of the Statement of Deficiencies dated March 11, 2022, and was addressed in a Plan of Correction addendum.
The facility failed to meet requirements related to tag D358. This deficiency was part of the Statement of Deficiencies dated March 11, 2022, and was addressed in a Plan of Correction addendum.
The facility failed to ensure therapeutic diets were served as ordered for 2 of 4 sampled residents. Specifically, one resident was not served ordered orange juice, and the kitchen lacked necessary low fat/low cholesterol eggs and skim milk for resident dietary needs.
The facility failed to ensure that 8 ounces of milk was served to residents in the secured unit twice daily. Observations and interviews revealed that residents were served water and tea instead of milk, and there was no milk available in the kitchen refrigerator for service.
The facility failed to ensure that 8 ounces of milk was served to residents in the secured unit twice daily. Observations and interviews revealed that residents were not offered or served milk during dinner on 08/15/18 and breakfast on 08/16/18, and no milk was available in the unit's refrigerator.
The facility failed to ensure that therapeutic diets were served as ordered by the resident's physician. Specifically, for one sampled resident, the facility failed to provide a low fat/low cholesterol diet despite a physician's order for that specific diet.
The facility failed to ensure that all nine exit door sounding devices were loud enough to be heard by staff during resident care. This deficiency specifically impacted a resident identified as disoriented and having exit-seeking behavior, as evidenced by an incident where the resident was found outside the building alone.
The facility failed to ensure that exit door sounding devices were loud enough to be heard by staff when providing showers to residents. Specifically, the alarm could not be heard in a resident's bathroom when the door was closed and the shower was running. This poses a risk for residents identified with exit-seeking behavior and disorientation.
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