Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 34 Google reviews
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Public Google reviewers rate Brookdale Chapel Hill AL (nc) highly. Reviewers highlight: compassionate and attentive nursing staff, clean and bright living environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its compassionate nursing staff and the sense of community among residents. However, there are significant reports of inconsistent care quality, specifically regarding hygiene and responsiveness to resident needs during recent periods.
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Key Review Excerpts
“The staff and nurses are fantastic—caring, attentive, and always going the extra mile to make sure residents feel comfortable and supported.”
“The most important thing is my dad says he trusts his caregivers! This is priceless!”
“They hired a lot of new people here recently and nothing still gets done my mom will be left in the bed full of pee , she never gets any of her meals”
Source: NC Division of Health Service Regulation
The facility failed to ensure that exit doors accessible by residents were equipped with a sounding device that activates when opened. This was specifically noted for a resident with dementia and disorientation, where the front door and a B-hall exit door lacked audible alarms.
The facility failed to ensure that Health Care Personnel Record (HCPR) checks were completed for all new hires. Specifically, an audit revealed that a background check had not been completed for a staff member at the time of hire.
The facility failed to ensure physician notification for a resident regarding the timely administration of an ophthalmic antibiotic. A review of medication records showed a significant delay in the administration of prescribed moxifloxacin eye drops following a change in physician orders.
The facility failed to ensure physician notification for a resident regarding the timely start of an ophthalmic antibiotic. Records for Resident #3 showed a diagnosis of a corneal ulcer and an order for moxifloxacin, but subsequent orders indicated a change in frequency that suggested a delay in the prescribed treatment regimen.
The facility failed to ensure that one of three sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry prior to hire. A review of the medication aide's personnel record showed no documentation that an HCPR check was completed before their hire date in April 2021.
The facility failed to implement a physician's order for supplemental oxygen for a resident with dementia. Specifically, the facility did not ensure the resident used oxygen when ambulatory, failed to maintain an adequate supply of portable oxygen, and did not report non-usage to the Primary Care Provider. Resident interviews indicated oxygen tanks were empty for several days, and staff failed to monitor oxygen saturation levels.
The facility failed to implement a physician's order for supplemental oxygen for a resident with dementia. Specifically, the facility did not ensure the resident wore oxygen when walking, failed to maintain an adequate supply of portable oxygen, and did not report non-usage of the ordered oxygen to the Primary Care Provider.
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NC DHSR — View Official Record
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