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Assisted Living

Brookdale Chapel Hill AL (nc)

Limited public data on Brookdale Chapel Hill AL (nc). Call, tour, and ask to meet current residents' families — your own impression matters most.

2220 Farmington Drive, Falconbridge · Chapel Hill, NC 2751770 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.8/5

based on 27 Google reviews

5
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1

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What this means for your family

This facility offers a wonderful community atmosphere and highly engaged activities that many residents love. However, families should be extremely vigilant regarding hygiene and personal care standards, as recent reviews indicate significant lapses in basic care duties.

Google Reviews

Google Reviews

27 reviews analyzed
Families often praise the facility for its compassionate nursing staff and the sense of community among residents. However, there are significant reports of inconsistent care quality, specifically regarding hygiene and responsiveness to resident needs during recent periods.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean6.0Activities9.0MedsN/AMemory7.0Comms4.0Value5.0

Strengths

  • Compassionate and attentive nursing staff
  • Clean and bright living environment
  • Engaging daily activities and outings
  • Strong sense of community among residents

Concerns

  • Inconsistent hygiene and personal care (mentioned by 2 reviewers)
  • Staff turnover affecting care consistency (mentioned by 2 reviewers)
  • High cost of services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'16(1)1.01.0'20(2)4.04.0'22(3)5.05.0'24(3)3.8'25(9)

Distribution

5
15
4
4
3
1
2
1
1
6

How They Respond to Reviews

26%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We love hearing that the community feels so bright and engaging; could you tell us more about the specific daily outings or group activities planned for the residents?
  • 2With such a close-knit community of 70 residents, how do you ensure that every individual's personal care and hygiene needs are consistently met every single day?
  • 3We noticed you are very active in responding to feedback; how does the management team use resident and family input to improve communication and address concerns?
  • 4How does the nursing staff handle medical emergencies or changes in health status during the overnight hours?
  • 5Since we want to ensure a stable environment for our loved one, what steps is the facility taking to maintain long-term staff consistency and reduce turnover?
  • 6Can you help us understand the different service tiers and how the monthly costs are structured to ensure we are getting the right level of care?

Personalized based on this facility's data


Key Review Excerpts

The staff and nurses are fantastic—caring, attentive, and always going the extra mile to make sure residents feel comfortable and supported.

Long-term resident's family · 2025★★★★★

The most important thing is my dad says he trusts his caregivers! This is priceless!

Long-term resident's family · 2025★★★★★

They hired a lot of new people here recently and nothing still gets done my mom will be left in the bed full of pee , she never gets any of her meals

Resident's family · 2025☆☆☆☆
Source: 27 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

5total
7deficiencies
Dec 5, 2024Other
Physical EnvironmentD 067

The facility failed to ensure that exit doors accessible by residents were equipped with a sounding device that activates when opened. This was specifically noted for a resident with dementia and disorientation, where the front door and a B-hall exit door lacked audible alarms.

Nov 10, 2021Other
D 137

The facility failed to ensure that Health Care Personnel Record (HCPR) checks were completed for all new hires. Specifically, an audit revealed that a background check had not been completed for a staff member at the time of hire.

Health CareD 273

The facility failed to ensure physician notification for a resident regarding the timely administration of an ophthalmic antibiotic. A review of medication records showed a significant delay in the administration of prescribed moxifloxacin eye drops following a change in physician orders.

Nov 10, 2021Other
Other Staff QualificationsD 137

The facility failed to ensure that one of three sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry prior to hire. A review of the medication aide's personnel record showed no documentation that an HCPR check was completed before their hire date in April 2021.

Health CareD 273

The facility failed to ensure physician notification for a resident regarding the timely start of an ophthalmic antibiotic. Records for Resident #3 showed a diagnosis of a corneal ulcer and an order for moxifloxacin, but subsequent orders indicated a change in frequency that suggested a delay in the prescribed treatment regimen.

Jun 1, 2017Other
Health Care410A NCAC 13F .0902(c)(3-4)

The facility failed to implement a physician's order for supplemental oxygen for a resident with dementia. Specifically, the facility did not ensure the resident wore oxygen when walking, failed to maintain an adequate supply of portable oxygen, and did not report non-usage of the ordered oxygen to the Primary Care Provider.

Jun 1, 2017Other
Health CareD 276

The facility failed to implement a physician's order for supplemental oxygen for a resident with dementia. Specifically, the facility did not ensure the resident used oxygen when ambulatory, failed to maintain an adequate supply of portable oxygen, and did not report non-usage to the Primary Care Provider. Resident interviews indicated oxygen tanks were empty for several days, and staff failed to monitor oxygen saturation levels.

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References & Resources

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