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Adult Family Home

Our Promise Care Homes

Families consistently rate this highly — reviewers highlight high staff-to-resident ratio. Schedule a visit to confirm the fit.

4811 Bay Point Drive, Durham, NC 277136 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 13 Google reviews

5
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What this means for your family

This facility is an excellent choice for families seeking a personalized, high-ratio care environment with very attentive staff. While most feedback is glowing, you may want to ask specifically about their organizational processes to ensure your peace of mind.

Google Reviews

Google Reviews

13 reviews on Google
Families can expect a warm, home-like environment characterized by highly attentive staff and strong leadership from the owner. While most reviewers praise the personalized care and high staff-to-resident ratio, one reviewer reported significant issues with organization and healthcare quality.

Quality Themes

Tap a score for details
Food5.0Staff10.0CleanN/AActivities5.0Meds5.0Memory5.0Comms5.0ValueN/A

Strengths

  • High staff-to-resident ratio
  • Compassionate and attentive caregiving
  • Strong, knowledgeable leadership
  • Welcoming, home-like atmosphere

Rating Trends

Tap a year to see what changed

2344.52022(8)5.02023(1)1.02024(1)5.02026(3)

Distribution · 13 analyzed

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11
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How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Since this is such an intimate setting with only six residents, how do you ensure each person receives a truly personalized care plan?
  • 2It’s wonderful to see how much the leadership engages with the community; how involved are the owners in the day-to-day care of the residents?
  • 3What kind of daily activities or social outings do you organize to maintain that warm, home-like atmosphere you've created?
  • 4With such a high staff-to-resident ratio, how do you manage transitions or extra attention during the overnight hours?
  • 5In the event of a sudden medical change or an emergency after hours, what is the specific protocol for contacting doctors and family members?
  • 6How do you incorporate a resident's specific hobbies or dietary preferences into the home's daily routine?

Personalized based on this facility's data


Key Review Excerpts

The staff to resident ratio is amazing compared to most assisted living facilities. Brian, Shantell, and the rest of the staff were so helpful and kind, and even though my mom's time there was brief and sometimes very challenging, I always felt confident that she was in great hands.

Long-term resident's family · 2026★★★★★

The owner, Brian, is incredibly down-to-earth, honest, informative, and clearly well-versed in what it takes to run and manage a quality care home.

Senior living placement professional · 2026★★★★★

She was having some challenges with Alzheimer's, but the staff was wonderful and tried to include her in activities they were having and spent a lot of time with her.

Deceased resident's family · 2023★★★★★
Source: 13 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
9deficiencies
Nov 13, 2024Other
Tuberculosis Test and Medical Examination, and ImmunizationsC 202

The facility failed to ensure that one of three sampled residents was tested for tuberculosis upon admission. While immunization records and skin test dates were present, the actual results of the tests were not documented in the resident's record.

Nov 13, 2024Other
Tuberculosis Test and Medical ExaminationC 202

The facility failed to ensure that one of three sampled residents was tested for tuberculosis upon admission. While immunization records and skin test dates were present, the actual results of the tests were not documented in the resident's record.

Apr 18, 2023Other
CapacityC 007

The facility failed to notify the Division of Health Service Regulation that the evacuation capabilities of its residents had changed. Specifically, six residents required verbal prompting to exit the facility during a fire drill, which differs from the facility's licensed status for ambulatory residents.

Apr 18, 2023Other
CapacityC-0206

The facility failed to notify the Division of Health Service Regulation (DHSR) that the evacuation capabilities of 6 residents had changed. During fire drills, residents required verbal prompting and staff assistance to exit the facility, which differs from the facility's licensed status for ambulatory residents.

Apr 14, 2021Follow-up
Test For TuberculosisC 140

The facility failed to ensure that one of three sampled staff members had documentation of a tuberculosis skin test being read for results. While a test was placed, there was no record of the reading or a subsequent test upon hire. The Administrator was responsible for ensuring all required TB testing was completed and documented in the personnel record.

Apr 14, 2021Follow-up
Test For TuberculosisC-0405(a)(b)

The facility failed to ensure that one of three sampled staff members had documentation of being tested for tuberculosis disease in compliance with required control measures. Specifically, a medication aide had a single skin test on file but lacked the required second step of the two-step testing process.

Tuberculosis Test and Medical ExaminationC-0702(4)

The facility failed to ensure that one of three sampled residents was tested for tuberculosis disease in compliance with required control measures. Resident #2 had documentation of only one TB skin test upon admission, failing to meet the requirement for a two-step testing process.

Sep 21, 2017Other
ACH Medication Aides: Training and Competency Evaluation RequirementsC935

The facility failed to ensure that one of two medication aides (Staff B) had completed the required 5, 10, or 15-hour training program or provided verification of previous employment as a medication aide. Specifically, there was no documentation for medication aide employment verification or the completion of the required 5/10 or 15-hour medication training.

Sep 21, 2017Other
ACH Medication Aides; Training and CompetencyC935

The facility failed to ensure that one of two medication aides had completed the required 5/10 or 15-hour training program or provided verification of previous employment as a medication aide. Specifically, records for Staff B did not sufficiently demonstrate compliance with the state-mandated training and competency requirements.

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References & Resources

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