Public Google reviewers rate this highly and often mention high staff-to-resident ratio. Schedule a visit to confirm the fit.
based on 12 Google reviews
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Public Google reviewers rate Our Promise Care Homes highly. Reviewers highlight: high staff-to-resident ratio, compassionate and attentive caregiving. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a warm, home-like environment characterized by highly attentive staff and strong leadership from the owner. While most reviewers praise the personalized care and high staff-to-resident ratio, one reviewer reported significant issues with organization and healthcare quality.
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Distribution · 14 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“The owner, Brian, is incredibly down-to-earth, honest, informative, and clearly well-versed in what it takes to run and manage a quality care home.”
“She was having some challenges with Alzheimer's, but the staff was wonderful and tried to include her in activities they were having and spent a lot of time with her.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that one of three sampled residents was tested for tuberculosis upon admission. While immunization records and skin test dates were present, the actual results of the tests were not documented in the resident's record.
The facility failed to ensure that one of three sampled residents was tested for tuberculosis upon admission. While immunization records and skin test dates were present, the actual results of the tests were not documented in the resident's record.
The facility failed to notify the Division of Health Service Regulation (DHSR) that the evacuation capabilities of 6 residents had changed. During fire drills, residents required verbal prompting and staff assistance to exit the facility, which differs from the facility's licensed status for ambulatory residents.
The facility failed to notify the Division of Health Service Regulation that the evacuation capabilities of its residents had changed. Specifically, six residents required verbal prompting to exit the facility during a fire drill, which differs from the facility's licensed status for ambulatory residents.
The facility failed to ensure that one of three sampled residents was tested for tuberculosis disease in compliance with required control measures. Resident #2 had documentation of only one TB skin test upon admission, failing to meet the requirement for a two-step testing process.
The facility failed to ensure that one of three sampled staff members had documentation of being tested for tuberculosis disease in compliance with required control measures. Specifically, a medication aide had a single skin test on file but lacked the required second step of the two-step testing process.
The facility failed to ensure that one of three sampled staff members had documentation of a tuberculosis skin test being read for results. While a test was placed, there was no record of the reading or a subsequent test upon hire. The Administrator was responsible for ensuring all required TB testing was completed and documented in the personnel record.
The facility failed to ensure that one of two medication aides had completed the required 5/10 or 15-hour training program or provided verification of previous employment as a medication aide. Specifically, records for Staff B did not sufficiently demonstrate compliance with the state-mandated training and competency requirements.
The facility failed to ensure that one of two medication aides (Staff B) had completed the required 5, 10, or 15-hour training program or provided verification of previous employment as a medication aide. Specifically, there was no documentation for medication aide employment verification or the completion of the required 5/10 or 15-hour medication training.
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12 reviews from families & visitors
NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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