See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Southpoint Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6000 Fayetteville Road, Durham, NC 27713140 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 188 Google reviews

Southpoint Rehabilitation and Healthcare Center Nursing Home in Durham, NC — Street View
Street View

Watch Southpoint Rehabilitation and Healthcare Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (8 vs median 4.0)
  • High staff turnover (72%)
  • High RN turnover (56%)

Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $48,523 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility's therapy department is highly regarded and often leads to successful recovery outcomes. However, families should be extremely cautious regarding daily nursing care; we strongly recommend visiting frequently and unannounced to ensure call bells are answered and basic hygiene needs are met.

Google Reviews

Google Reviews

188 reviews analyzed
Southpoint Rehabilitation and Healthcare Center receives highly polarized reviews, with a stark divide between the quality of its therapy department and its daily nursing care. While many families praise the physical and occupational therapy teams for helping residents regain mobility, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and poor communication from management. Families should be aware that while the facility is often described as clean and well-maintained, several reports of hygiene issues and inadequate staffing levels persist.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean5.0Activities8.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly skilled and dedicated physical/occupational therapy team
  • Clean and well-maintained facility appearance
  • Professional and welcoming front desk staff
  • Effective discharge planning and rehabilitation outcomes

Concerns

  • Slow or ignored call bell responses (mentioned by 18 reviewers)
  • Neglect and poor hygiene (bed sores, soiled undergarments) (mentioned by 12 reviewers)
  • Poor communication and unresponsive management (mentioned by 10 reviewers)
  • Understaffing, especially on nights and weekends (mentioned by 8 reviewers)

Rating Trends

Tap a year to see what changed

234'11(1)'17(9)'19(31)'21(10)'23(30)'25(32)'26(10)

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is great to see how clean and well-maintained the facility looks; how do you ensure this level of cleanliness is maintained during the overnight shifts?
  • 2We noticed the therapy team is highly regarded here; could you tell us more about how the physical and occupational therapists work with residents to prepare them for a successful discharge?
  • 3How does the nursing staff manage call bell responses during the busier parts of the day to ensure no resident is left waiting?
  • 4Since we want to make sure everything is handled correctly, what is your specific process for medication management and double-checking dosages?
  • 5We appreciate how responsive the management team is to feedback; how do you typically communicate important updates or changes in care to family members?
  • 6What does a typical daily schedule look like for residents, and what kind of social activities are available to keep everyone engaged?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is great! The staff was knowledgeable and very supportive. They helped me a great deal with my knee replacement therapy.

Rehab patient · 2026★★★★★

The most recent experience demonstrates a serious decline in the quality of care at this facility. This raises major concerns about staff training, accountability, and oversight. The neglect my mother experienced violated basic standards of care.

Long-term resident's family · 2025☆☆☆☆

My mom had to go to a Doctors appointment smelling due to staff at this facility not doing their job, also when ever my mother pressed the call button no one showed up until one hour later.

Long-term resident's family · 2025☆☆☆☆
Source: 188 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.38hrs
82%
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
19.5%
NC
21.5%
Durham
12.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
15.3%
NC
20.2%
Durham
18.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.4%
NC
14.1%
Durham
14.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
93.4%
NC
91.7%
Durham
87.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.0%
Worse than Avg
Here
12.0%
US
12.1%
NC
5.4%
Durham
2.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.2%
Worse than Avg
Here
23.2%
US
14.4%
NC
16.4%
Durham
17.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
81.8%
NC
80.1%
Durham
82.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
79.7%
NC
78.1%
Durham
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
NC
1.5%
Durham
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Above state avg (5.6)
16 complaint-triggered
$48,523 in fines

This facility shows a concerning pattern of serious care problems, with families filing 17 complaints that triggered federal inspections. Key recurring issues include medication management errors, poor care planning and assessments, and abuse/neglect protection failures. Most troubling, several problems persist across multiple years, including medication safety violations in 2023, 2024, and 2025, suggesting ongoing systemic issues despite correction attempts.

Apr 10, 2025Routine
8
0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0695ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0341MinorCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 10, 2025Complaint
3
0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 19, 2024Complaint
1
0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 24, 2024Complaint
1
0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 5, 2024Complaint
8
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684SevereCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726SevereCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0809ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0660MinorCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0661MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Apr 5, 2024Routine
14
0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0161MinorCorrected

Construction Deficiencies

Use approved construction type or materials.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0914MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Federal Penalties

Fine

Apr 5, 2024

$48,523

Payment Denial

Apr 5, 2024

34-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southpoint Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

94 facilities nationwide

Chain avg rating: 2.3/5 · Rank 76 of 94 (Worst)

Ownership & Management

Owners

Nc East Holding LLC

Owner · Organization

100%

Alter, Tzvi

Owner (parent company)

80%

Key personnel

Joseph, DonaldW-2 Managing EmployeeAlter, TzviOfficer / DirectorAlter, TzviOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call