Southpoint Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 188 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 4.0)
- High staff turnover (72%)
- High RN turnover (56%)
Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $48,523 in fines · Abuse citation
What this means for your family
This facility's therapy department is highly regarded and often leads to successful recovery outcomes. However, families should be extremely cautious regarding daily nursing care; we strongly recommend visiting frequently and unannounced to ensure call bells are answered and basic hygiene needs are met.
Google Reviews
Google Reviews
188 reviews analyzed“Southpoint Rehabilitation and Healthcare Center receives highly polarized reviews, with a stark divide between the quality of its therapy department and its daily nursing care. While many families praise the physical and occupational therapy teams for helping residents regain mobility, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and poor communication from management. Families should be aware that while the facility is often described as clean and well-maintained, several reports of hygiene issues and inadequate staffing levels persist.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical/occupational therapy team
- Clean and well-maintained facility appearance
- Professional and welcoming front desk staff
- Effective discharge planning and rehabilitation outcomes
Concerns
- Slow or ignored call bell responses (mentioned by 18 reviewers)
- Neglect and poor hygiene (bed sores, soiled undergarments) (mentioned by 12 reviewers)
- Poor communication and unresponsive management (mentioned by 10 reviewers)
- Understaffing, especially on nights and weekends (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is great to see how clean and well-maintained the facility looks; how do you ensure this level of cleanliness is maintained during the overnight shifts?
- 2We noticed the therapy team is highly regarded here; could you tell us more about how the physical and occupational therapists work with residents to prepare them for a successful discharge?
- 3How does the nursing staff manage call bell responses during the busier parts of the day to ensure no resident is left waiting?
- 4Since we want to make sure everything is handled correctly, what is your specific process for medication management and double-checking dosages?
- 5We appreciate how responsive the management team is to feedback; how do you typically communicate important updates or changes in care to family members?
- 6What does a typical daily schedule look like for residents, and what kind of social activities are available to keep everyone engaged?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is great! The staff was knowledgeable and very supportive. They helped me a great deal with my knee replacement therapy.”
“The most recent experience demonstrates a serious decline in the quality of care at this facility. This raises major concerns about staff training, accountability, and oversight. The neglect my mother experienced violated basic standards of care.”
“My mom had to go to a Doctors appointment smelling due to staff at this facility not doing their job, also when ever my mother pressed the call button no one showed up until one hour later.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of serious care problems, with families filing 17 complaints that triggered federal inspections. Key recurring issues include medication management errors, poor care planning and assessments, and abuse/neglect protection failures. Most troubling, several problems persist across multiple years, including medication safety violations in 2023, 2024, and 2025, suggesting ongoing systemic issues despite correction attempts.
Apr 10, 2025Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 10, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 19, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 24, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 5, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 5, 2024Routine14
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Federal Penalties
Fine
Apr 5, 2024
$48,523
Payment Denial
Apr 5, 2024
34-day denial
Ownership & Operations
Who Operates This Facility
Southpoint Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 76 of 94 (Worst)
Ownership & Management
Owners
Nc East Holding LLC
Owner · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
188 reviews from families & visitors
Official Website
Visit southpointrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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