Brookdale Chapel Hill
Limited public data on Brookdale Chapel Hill. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 27 Google reviews
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What this means for your family
This facility offers a wonderful community atmosphere and highly praised nursing staff for many residents. However, families should be extremely vigilant regarding hygiene and personal care standards, as recent reports indicate significant lapses in basic care and responsiveness to complaints.
Google Reviews
Google Reviews
27 reviews analyzed“Families often praise the facility for its compassionate, attentive nursing staff and the sense of community among residents. However, recent reviews highlight serious concerns regarding hygiene, inconsistent care delivery, and a lack of responsiveness from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging daily activities and outings
- Clean and bright community environment
- Strong sense of community among residents
Concerns
- Inconsistent hygiene and personal care (mentioned by 2 reviewers)
- Poor communication from management (mentioned by 2 reviewers)
- High staff turnover
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how bright and clean the community looks; how do you ensure this level of cleanliness is maintained for every resident's personal space?
- 2We've heard great things about the compassionate nursing staff; how do you ensure consistent communication between the nursing team and family members?
- 3What does a typical day of engaging activities and outings look like for the residents here?
- 4How does the care team specifically support residents who may be experiencing memory loss or cognitive changes?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
- 6With a close-knit community of 38 residents, how do you manage staffing to ensure everyone receives attentive, personalized care every day?
Personalized based on this facility's data
Key Review Excerpts
“The staff and nurses are fantastic—caring, attentive, and always going the extra mile to make sure residents feel comfortable and supported.”
“The most important thing is my dad says he trusts his caregivers! This is priceless!”
“They hired a lot of new people here recently and nothing still gets done my mom will be left in the bed full of pee , she never gets any of her meals”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 27, 2025Follow-up
The facility failed to administer medications as ordered for one resident, specifically regarding a Symbicort inhaler and a medication for constipation. Review of records and medication on hand indicated that the prescribed dosage and frequency were not consistently maintained in accordance with physician orders.
Aug 27, 2025Follow-up
The facility failed to administer medications as ordered for one resident. Specifically, a review of physician orders and the electronic medication administration record revealed that a Symbicort inhaler and a medication for constipation were not being administered according to the prescribed instructions.
May 30, 2025Follow-up
The facility failed to maintain an environment free from hazards by leaving unsecured oxygen cylinders on the floor in multiple resident rooms (D5, C8, and B2). According to NFPA guidance, compressed oxygen cylinders must be secured in a rack or stand to prevent tipping over.
May 30, 2025Follow-up
The facility failed to provide an environment free from hazards related to unsecured oxygen cylinders in residents' rooms. Specifically, medium oxygen cylinders were observed stored without racks or stands, creating a risk of tipping, leaking, or explosion.
Feb 28, 2024Follow-up
The facility failed to ensure that a medication aide had successfully completed the required state-approved 5-hour, 10-hour, or 15-hour medication aide training course. Personnel records for one sampled staff member showed no documentation of the 5-hour training completion despite the staff member administering medications to residents.
The facility failed to administer medications as ordered for several residents during medication passes. Specifically, errors were noted regarding cholesterol-lowering medication, vitamin supplements, and an as-needed rectal medication for seizures, resulting in a 7% medication error rate.
Feb 28, 2024Follow-up
The facility failed to ensure that staff members authorized to administer medications had successfully completed the required state-approved medication aide training courses. Specifically, one sampled staff member was found to have no documentation of completing the required 5-hour MA training despite administering medications over several months.
May 20, 2022Follow-up
The facility failed to ensure physician orders for the application and removal of TED stockings were implemented for a resident. Specifically, staff were unable to locate the stockings, and multiple observations confirmed the resident was not wearing the required compression stockings during scheduled times.
May 20, 2022Follow-up
The facility failed to ensure physician orders were implemented and documented for a resident regarding the application and removal of TED stockings. Specifically, nursing notes indicated the resident was not wearing the stockings on certain dates, and there was no documentation of refusals to support the lack of implementation.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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