Carleton-Willard Village Retirement & Nursing Ctr
Strong Medicare quality ratings; families often praise compassionate, long-term care staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
Carleton-Willard Village is an excellent choice for families seeking a facility that supports residents through long-term transitions, particularly in memory care. However, given the high daily costs, you should specifically ask about staffing ratios during evenings and weekends to ensure your loved one's needs will be met during those times.
Google Reviews
Google Reviews
22 reviews on Google“Carleton-Willard Village is highly regarded for its beautiful campus and long-term care, with many families praising the compassionate staff and the facility's ability to support residents through various stages of aging. However, some recent feedback highlights significant concerns regarding staffing levels during evenings and weekends, as well as dissatisfaction with the management of dining services.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-term care staff
- Beautiful, well-maintained campus
- Effective support through aging transitions
- Professional and knowledgeable administrative staff
Concerns
- Inadequate staffing during evenings and weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high staffing rating, how do you ensure that the same compassionate caregivers are able to spend quality time with residents during the evening and weekend shifts?
- 2We've heard wonderful things about the beautiful campus; could you show us some of the common areas where residents gather for social activities?
- 3How do you manage medical emergencies or changes in care needs during the overnight hours?
- 4Since we want to make sure [Name] stays well-nourished, could you tell us more about the dining experience and how much input residents have regarding meal variety?
- 5The administrative team has a great reputation for being professional; how do you involve families in the care planning process as transitions occur?
- 6How does the facility address any recent feedback regarding the dining services to ensure residents are enjoying their meals?
Personalized based on this facility's data
Key Review Excerpts
“The staff guided her and us through this process until the very end. 2 years ago I brought her by the integrated deli and she could not remember what she liked to eat. The 24 year old behind the counter intuited - "Mrs. M ---- would you like your favorite chicken sandwich?".”
“Update, I appreciate that the administration has taken our concerns seriously and we’re collaborating towards providing the right support for our father. And the staff that works directly with our father are very caring and genuinely concerned about his well being.”
“All the staff - professional, maintenance, food service, etc.- are top notch. Would not hesitate to recommend this continuing care facility”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of 9 complaint-triggered deficiencies from families reporting issues, with recurring problems in care planning, accident prevention, and medication management across multiple surveys from 2023-2025. The facility has faced complaints about resident abuse/neglect and has struggled with the same safety and care planning issues repeatedly, though all violations appear to have been corrected after citations.
Jun 10, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Routine11
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 29, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 15, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 13, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jun 10, 2025
$16,985
Fine
May 29, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Carleton-Willard Village Retirement & Nursing Ctr
nonprofit
Ownership & Management
Owners
Carleton-Willard Homes INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit cwvillage.org
Medicare data downloads
Original nursing home datasets
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