Canfield Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 73 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 8.0)
- High staff turnover (56%)
- High RN turnover (62%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $34,151 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the facility has seen recent aesthetic and management improvements, the reports of severe neglect and hygiene issues in 2025 are critical red flags. If you are considering this facility, perform an unannounced visit during off-hours and specifically inspect the condition of the resident's skin and the cleanliness of the room, as these are the most cited areas of concern.
Google Reviews
Google Reviews
73 reviews on Google“Canfield Healthcare Center presents a deeply polarized experience for families, with recent reviews highlighting significant improvements under new management alongside persistent, severe reports of neglect. While many families praise the facility for its warm, family-like atmosphere and effective rehabilitation programs, others report critical failures including unhygienic conditions, bedsores, and unresponsive nursing staff. Prospective families should be aware that experiences appear highly inconsistent, ranging from excellent care to dangerous lapses in basic patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented staff culture
- Effective physical rehabilitation programs
- Recent facility aesthetic and cleanliness improvements
- Responsive administrative and social services staff
Concerns
- Severe neglect and poor hygiene (bedsores, urine/feces in halls) (mentioned by 5 reviewers)
- Slow or non-existent response to basic patient needs (call lights, pain meds) (mentioned by 3 reviewers)
- Inconsistent or unprofessional nursing/administrative staff (mentioned by 4 reviewers)
- Poor discharge planning and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the warm, family-oriented culture among your staff; how do you foster that connection between caregivers and residents?
- 2With the recent improvements to the facility's appearance, could you show us the areas that have been updated most recently?
- 3How do you ensure that call lights are answered promptly and that residents' basic needs are met throughout the night?
- 4What specific protocols do you have in place to ensure medication is administered accurately and on schedule?
- 5Can you tell us about the physical rehabilitation programs available and how they help residents regain their independence?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The smell of Urine , feces and decomp is overpowering. The Residence have nothing to do and look so miserable No coffee room, Almost no outside area.”
“My family member ended up with Sepsis, and was taking to the hospital (at the family's request). After being admitted to ICU, they performed a skin assessment. My family member had roughly 14 beds sores.”
“There have been many improvements recently that has made a huge differences for the better! New management, fresh, positive attitudes and clean environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Canfield Healthcare Center has significant concerns with 63 deficiencies across 6 surveys, including 14 complaint-triggered issues where families reported problems. The most recurring problems involve resident protection from abuse and neglect, medication management, and infection control. While all violations show correction dates, the pattern of repeated issues in critical safety areas, particularly the multiple abuse protection failures that prompted family complaints, suggests ongoing systemic challenges that warrant careful consideration.
Sep 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 17, 2025Routine16
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Sep 17, 2025Complaint9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Apr 17, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 29, 2023Routine18
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 29, 2023
$34,151
Ownership & Operations
Who Operates This Facility
Canfield Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 72 of 121
Ownership & Management
Owners
Sxcy Mstr Lsco, LLC
Owner · Organization
Health Care Lease Facilities, LLC
Owner (parent company) · Organization
Sxcy Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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