Shepherd of the Valley-Boardman
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (66%)
- High RN turnover (67%)
Top 25% in OH · Below recommended RN staffing · No penalties on record · Very few deficiencies
What this means for your family
While some families report a clean and friendly environment, the facility has documented reports of serious neglect and poor administrative communication. We strongly advise you to conduct an unannounced visit and specifically ask about their protocols for incident reporting and family communication to ensure your loved one's safety.
Google Reviews
Google Reviews
24 reviews on Google“Shepherd of the Valley-Boardman receives highly polarized feedback, with some families praising the cleanliness and friendly staff, while others report severe neglect and administrative failures. Critical concerns include allegations of patient abuse, lack of basic hygiene, and poor communication from management. Families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Small, intimate environment
Concerns
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Allegations of neglect or abuse (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since this is such a small and intimate environment, how do you ensure each resident gets personalized attention during meal times and activities?
- 2We noticed the facility is very well-maintained and clean; what is your routine for ensuring the resident rooms and common areas stay that way?
- 3How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 5What kind of daily activities or social outings do you organize to help residents stay engaged with one another in this close-knit setting?
- 6How do you support your nursing staff to ensure they have the resources they need to provide consistent, high-quality care every shift?
Personalized based on this facility's data
Key Review Excerpts
“Super clean and kept grounds. Good food and friendly staff. Nurses and aids are fantastic. Can't compliment enough!”
“Administration is the worst. They never return calls until after 3-4 are made, do what they promise to do unless you nag and they do not care about people.”
“Not only did my Mom, who has osteoporosis, fall out of bed she was belittled and cussed at by the aide for doing so. They wouldn't send her for an x-ray until I insisted. She fractured her pelvis in 2 different places.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues with fire safety systems and infection control, with families filing complaint reports that triggered recent inspections in 2024 and 2025 regarding wound care, dialysis safety, and infection prevention. While all 16 deficiencies across six surveys have been corrected, the pattern shows ongoing challenges in maintaining safety standards and quality care protocols that required multiple interventions over the years.
Dec 31, 2025Routine21
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 19, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nov 12, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 23, 2023Routine2
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 31, 2019Routine7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Ownership & Operations
Who Operates This Facility
Shepherd of the Valley-Boardman
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit shepherdofthevalley.com
Medicare data downloads
Original nursing home datasets
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