Austintown Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 106 Google reviews
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What this means for your family
This facility has a highly regarded rehabilitation team that many families credit for successful recovery. However, there is a recurring pattern of inconsistent nursing responsiveness and medication delays. We strongly recommend that families conduct frequent, unannounced visits and maintain a direct line of communication with the Director of Nursing to ensure care standards are met.
Google Reviews
Google Reviews
106 reviews on Google“Austintown Healthcare Center receives highly polarized feedback, with many reviewers praising the dedicated therapy team and specific staff members, while others report severe neglect and poor communication. Families often highlight the facility's cleanliness and the kindness of individual nurses, but critical concerns regarding medication delays, hygiene, and unresponsive care persist across multiple years. Prospective families should be aware that experiences appear to vary significantly based on the specific unit and staff assigned.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Compassionate and attentive individual nursing staff
- Strong activity programs for residents
Concerns
- Significant delays in medication administration (mentioned by 7 reviewers)
- Unresponsive nursing staff and slow call-light response times (mentioned by 6 reviewers)
- Poor communication between management, staff, and families (mentioned by 5 reviewers)
- Inadequate hygiene care, including bedsores and infrequent showering (mentioned by 4 reviewers)
- Poor food quality and lack of dietary accommodation (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to help residents regain their independence?
- 2What is the process for ensuring medications are administered accurately and on a consistent schedule every day?
- 3How do you ensure that nursing staff are able to respond quickly to call lights, especially during busy shifts or overnight?
- 4How does the management team keep families updated on changes in a resident's health or daily well-being?
- 5Could you tell us more about the daily activity programs and how you make sure residents stay engaged and social?
- 6What steps are taken to ensure consistent hygiene care and personalized meal accommodations for residents with specific dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are acceptional. The Center is smaller and I think they are able to give better care to patients. Giving a shout out to nurse Darlene & aid Bridget. You couldn't ask for better care.”
“The therapy team Pete and Brad make a huge difference for anyone trying to recover. The management team makes everyone feel warm and welcomed and are very approachable.”
“My mother was neglected here and eventually passed away the with the worst UTI I've ever seen in my nursing career. Proceed with major caution.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to 7 complaint-triggered deficiencies, raising concerns about responsiveness to resident needs. The facility shows recurring issues with infection control, fire safety systems, and quality of care including pressure ulcer prevention and feeding assistance. While all deficiencies have correction dates, the pattern of repeated problems with infection control across multiple surveys and recent complaints about basic care suggest ongoing challenges with consistent care delivery.
Mar 26, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 12, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jun 12, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 15, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 22, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Ownership & Operations
Who Operates This Facility
Austintown Healthcare Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 121 (Best)
Ownership & Management
Owners
Sxcy Mstr Lsco, LLC
Owner · Organization
Health Care Lease Facilities, LLC
Owner (parent company) · Organization
Sxcy Holdings, LLC
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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