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Strong Medicare quality ratings; public reviewers often praise capable head nursing staff. Still worth an in-person visit.
based on 9 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Austinwoods Rehab Health Care has a strong overall Medicare rating. Public reviewers frequently mention: capable head nursing staff and effective emergency response coordination. Review the component ratings and current source records before deciding.
Austinwoods Rehab Health Care faces serious concerns regarding patient safety and staff attentiveness. While some families have reported positive experiences, recent reviews highlight alarming incidents of neglect and unprofessional behavior, including staff being distracted by personal devices while residents require care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 10 analyzed
Personalized based on this facility's data
Key Review Excerpts
“We found out the nurse checked on my mother around midnight saw she was throwing up blood and the report says she thought it stopped. She was never checked on again until the head nurse found her covered in blood and STILL throwing up blood at 7 am.”
“During multiple visits, I observed staff members frequently on their phones, often scrolling or texting or just sitting at the desk, while patients were clearly in need of assistance.”
“Would give five stars but one certain nurse named Davita was continuously rude towards my grandmother”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaint reports against this facility, with 10 complaint-triggered deficiencies spanning recent years. The facility shows recurring problems with infection control (appearing across four separate surveys), medication management, and fire safety systems. While the provider reports correcting each deficiency, the pattern of repeated issues in infection control and ongoing family complaints about care quality, pain management, and safety supervision suggests persistent operational challenges that families should carefully consider.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Federal Penalties
Fine
Nov 9, 2024
$13,340
Austinwoods Rehab Health Care
for profit
Owners
Prasad, Kathy
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
9 reviews from families & visitors
Official Website
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