Austinwoods Rehab Health Care
Strong Medicare quality ratings; families often praise capable head nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
Given the recent reports of severe neglect and staff distraction, this facility requires extreme caution. If you are considering this location, we strongly advise conducting unannounced visits and asking for a detailed plan on how they monitor residents during overnight shifts.
Google Reviews
Google Reviews
8 reviews on Google“Austinwoods Rehab Health Care faces serious concerns regarding patient safety and staff attentiveness. While some families have reported positive experiences, recent reviews highlight alarming incidents of neglect and unprofessional behavior, including staff being distracted by personal devices while residents require care.”
Quality Themes
Tap a score for detailsStrengths
- Capable head nursing staff
- Effective emergency response coordination
- Generally positive initial impressions
Concerns
- Staff negligence and lack of attentiveness (mentioned by 2 reviewers)
- Unprofessional behavior by nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the head nursing staff's capability; how do they work with the rest of the team to ensure consistent care throughout every shift?
- 2Since we know the facility is great at coordinating emergency responses, could you walk us through the specific steps taken if a resident has a medical crisis after hours?
- 3How does the nursing team stay in close contact with families to ensure we are always updated on any changes in our loved one's condition?
- 4What specific training or protocols are in place to ensure that every staff member remains attentive to residents' needs and responds promptly to call lights?
- 5What kind of daily activities or social programs are available to keep residents engaged and active within the community?
- 6How do you ensure that the high standards seen during health inspections are maintained consistently across all levels of care every day?
Personalized based on this facility's data
Key Review Excerpts
“We found out the nurse checked on my mother around midnight saw she was throwing up blood and the report says she thought it stopped. She was never checked on again until the head nurse found her covered in blood and STILL throwing up blood at 7 am.”
“During multiple visits, I observed staff members frequently on their phones, often scrolling or texting or just sitting at the desk, while patients were clearly in need of assistance.”
“Would give five stars but one certain nurse named Davita was continuously rude towards my grandmother”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, with 10 complaint-triggered deficiencies spanning recent years. The facility shows recurring problems with infection control (appearing across four separate surveys), medication management, and fire safety systems. While the provider reports correcting each deficiency, the pattern of repeated issues in infection control and ongoing family complaints about care quality, pain management, and safety supervision suggests persistent operational challenges that families should carefully consider.
Nov 17, 2025Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 6, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 17, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 25, 2022Routine8
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Federal Penalties
Fine
Nov 9, 2024
$13,340
Ownership & Operations
Who Operates This Facility
Austinwoods Rehab Health Care
for profit
Ownership & Management
Owners
Prasad, Kathy
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit woodlandsllc.com
Medicare data downloads
Original nursing home datasets
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